Find Cheap Flights from Ottawa to Guangzhou Baiyun (YOW - CAN)

Ran out of the best meal option in Business Class...

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

The crew on The flight was efficient and friendly.

The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

Service was awesome

Inflight entertainment has a limited selection

Great crew and good service

Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good

Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Direct flight with cheap price. Good entertainment program selection.

Small seat. Only serving two meals during a 14 hour flight.

第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。

Service

Delay

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

I appreciated the price, movie selection, and consider the food adequate

The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good.

No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass.

How I was treated How I felt was wonderful.

Nothing

Early flight was not as crowded

But was very busy just the same. Weather was poor

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

I appreciated the price, movie selection, and consider the food adequate

The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Service

Delay

Direct flight with cheap price. Good entertainment program selection.

Small seat. Only serving two meals during a 14 hour flight.

Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.

The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。

The food was fine

Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

Service was awesome

Inflight entertainment has a limited selection

Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Great crew and good service

Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good

第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。

Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.

The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.

Service

Delay

The food was fine

Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

I appreciated the price, movie selection, and consider the food adequate

The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Service

Delay

Service was awesome

Inflight entertainment has a limited selection

Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

Service was awesome

Inflight entertainment has a limited selection

I appreciated the price, movie selection, and consider the food adequate

The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.