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Cons: "More comfortable seats"

Pros: "Ability to plug into a movie or music and go to sleep"
Cons: "Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted."

Cons: "Not much keg room for a medium size female."

Cons: "Seats were very tight compared to other airlines"

Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."

Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."

Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"

Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."

Pros: "Everything was great!"
Cons: "The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection."

Cons: "There needed to be vegetarian options."

Pros: "because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!"

Pros: "Nothing"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."

Pros: "on time departure, early arrival"

Cons: "Nothing"

Cons: "delayes again....."

Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."

Cons: "Everything was great"

Cons: "That there was no meal included. Only ordering extra through the cafe catalog"

Pros: "787-9 Full Flat business class"

Pros: "Friendly"
Cons: "French annoying"

Cons: "No wifi"

Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."

Pros: "North American flights are definitely not as comfortable as in Asian flights"

Pros: "All"
Cons: "None"

Pros: "Smooth"

Pros: "Different announcements for boarding occurred almost simultaneously, making it hard to understand what was being said."

Pros: "Good selection of TV and film's"

Cons: "The plane was so uncomfortable. I could not fall asleep and there were lots of people laying down covering their entire body across the 3 seat middle section. I asked for complimentary wine and was refused my request. I do not like air canada rouge. Awful airline!"

Pros: "Nothing"
Cons: "Everything"

Pros: "I liked having the pillow and blanket giving to us. So great!"

Pros: "Early boarding with kids International Toronto terminal very comfortable with plenty of free wifi charging and iPads"
Cons: "No tv did not have app for streaming , did not know when booking that TV only available on your personal device Did not want to pay $10 to rent iPad"

Cons: "My one checked bag did not arrive with me. Not sure where the delay was."

Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""

Cons: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."

Pros: "Everything was okay to good, industry standard these days flying from Northern America."
Cons: "Banana bread for breakfast?"

Pros: "The service was good"
Cons: "The breakfast served was too little. We only received a drink and a biscuit."

Pros: "Business class compartments. Excellent by all standards"

Cons: "Confusion at every airline because air canaduh forgot to release funds to other lines."

Pros: "The 787 was amazing."
Cons: "I had to take two different flights connecting through London Heathrow to make this leg of the journey."

Pros: "Same"
Cons: "Same"

Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."

Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"

Cons: "Was upgraded, so higher level of satisfaction"

Pros: "Every thing"

Cons: "My suitcase did not arrive with me."

Cons: "Never made it. Would have missed my parents 30th anniversary if I hadn't bought a fresh ticket on another airline."

Cons: "N/A"

Pros: ".... the very logical humane boarding, special attention to kids and older citizens."
Cons: ". no vegetarian options.... nothing outstanding or comfort feel... nothing that would make me choose the airline as a preference over others ~ other than the price"

Cons: "3 hours of delay because of a technical failure"

Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"

Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."

Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"

Cons: "Gate not ready on arrival."

Pros: "Staff"
Cons: "Not enough leg room."

Cons: "Working on flight schedule to be more precise! Delayed!"

Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"

Cons: "Crowded planes."

Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."

Cons: "4 different flight delays in chicago"

Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."

Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."

Pros: "Everything was great. On time, great room, pleasant staff!!!"

Cons: "LATE"

Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."

Pros: "It was on time and the staff were excellent"
Cons: "Like everything"

Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"

Pros: "Ok"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"

Cons: "The plane was very small and crammed"

Pros: "comfortable and on time"

Pros: "Fantastic service. Much obliged for everything"

Cons: "Horribly rude. She even cursed at another passenger."

Pros: "Toronto is a good place to Fly out. Much cheaper rates than small USA city like Rochester. Booked 1st class Tickets for about the same price coach. They have Customs to USA very well thought out."
Cons: "Very minor delay boarding, made up time in the air. Gate crew reassured that all connecting flights will be fine."

Pros: "I didn't like nothing"
Cons: "United needs to training your employees"

Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."

Pros: "Good flight"
Cons: "2 Delays"

Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."

Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."

Pros: "Nothing"
Cons: "Everything"

Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"

Cons: "They delayed my flight, so now I get back home really late. Thanks, United."

Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."

Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."

Pros: "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."

Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."

Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."

Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."

Cons: "Delayed departure"

Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"

Pros: "Plane was on time"
Cons: "No food"

Cons: "3+ hour delay"

Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."

Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."

Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"

Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"

Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."

Pros: "A very typical flight."
Cons: "No complaints."

Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""

Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"

Pros: "Always the service is above and beyond"
Cons: "No complaints"

Pros: "I found the seats to be very comfortable"

Pros: "Landing"
Cons: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"

Pros: "Very friendly services and on time flight"
Cons: "Need better entertainment system and movie options"

Pros: "On time"

Pros: "Great crew"
Cons: "6 hours late"

Pros: "Crew was good. Boarding good too."
Cons: "On time performance."

Pros: "Smooth flight!"

Pros: "The crew this time was outstanding! Also, the food improved much from last time."
Cons: "My entertainment screen did not work."

Pros: "Food was alright, staff was attentive"
Cons: "Not easy to sleep as there were no blindfolds available."

Pros: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."

Pros: "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
Cons: "For my return flight, I expected the same, but in vain."

Pros: "Boarding was quick & efficient."
Cons: "Seats were not comfortable and food was not the best but for the money, it is what you would expect."

Pros: "Price"
Cons: "Very angry at being left off previous flight. No help from Air China. No one around to assist transferring travelers. Does not appear that the carrier bearing the name of China cares about customer service."

Pros: "Nice food and great crews!"

Pros: "Crew was great. Boarding and deplaning was really fast."
Cons: "The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight."

Pros: "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
Cons: "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."

Cons: "Did not received two luggage bags"

Cons: "I booked for my wife and son. The Air China lady didn't want to let them board. She said at check-in the passport number on the reservation wouldn't match my wife's passport although in Houston they could bring up her ticket perfectly fine with the same passport. Took 45 minutes and the help of a more customer service oriented co-worker to get it resolved. Poor and stressful experience."

Pros: "Good to have a footrest."
Cons: "Small toilets. Hindu meal was inedible."

Pros: "Staff extremely courteous and helpful."
Cons: "Wanted vegetarian food - not available. Terrible food in economy. Ugh."

Cons: "Departed an hour and a half late"

Cons: "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"

Cons: "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."

Pros: "The premium economy was a bit better, but still on a service level was very poor hospitality."
Cons: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."

Pros: "on time fast boarding"
Cons: "need salt and pepper for food serves need more spoken english movies"

Cons: "NO SPACE FOR HAND CARRY ON LUGGAGE"

Pros: "The seats were decent. The flight attendants were very attentive."
Cons: "The food was not to my liking."

Cons: "I will never fly Air China again."

Pros: "Some attendants were nice and sweet. Food was decent. Planes took off and landed on time. Allowed me to carry on guitar, eventually. Pleasant seat neighbor. If I fly again I will purchase business class tickets without a doubt."
Cons: "Some attendants were rude and possibly hate Americans. I think I may have been the tallest person on the plane and somehow ended up in the last row which has the least amount of space(huge metal box under seat directly in front of me). Could not sleep either 15hour flight due to a mixture of turbulence, cold temp, baby’s crying, etc... If I ever fly Air China for 15 hours again, I know now to spend a little more on business class seats."

Pros: "I was injured so they accommodated me with a window seat."
Cons: "4 hours late. Bussed us to gate. Air china is hard to contact."

Pros: "Everything went well and plane was held. Crew was good."

Pros: "This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage."
Cons: "Everything"

Cons: "Seats too small"

Pros: "Trip was comfortable. ticket pricing was excellent."
Cons: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."

Pros: "The flight was on time."
Cons: "Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good."

Pros: "Crew was good Food was decent"
Cons: "Flight departure time is very inconvenient. Room to improve food variety and quality"

Pros: "They put us in a hotel until a departure time was confirmed."
Cons: "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."

Pros: "Overall airline experience was nice. Good food, comfortable seating."
Cons: "At the airport, clerks insisted we check our baggage, and upon collection in Bangkok, there was a note inside informing me that customs had removed 3 valuable batteries from my bag."

Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."

Cons: "Very long delay. Long wait in the plane, limited inflight entertainment for nonChineese speakers."

Cons: "All members we encountered were not overly warm or nice, especially given that our flight was delayed which caused our next flight to be missed. They did find another flight for us the same day, but at the airport we were quarantined (so to speak) and could not leave to get food or drinks until the decision was made that we could officially get on the proposed flight. The vending machine offered did not take credit card and we could not leave to exchange currency. On flight, the crew was the same, when I was in the bathroom there was a large bang on the door..I assume to let me know to get out as we would be landing soon...which we didn't land for another 30 minutes. Food was gross, same as above with drinks. I could go on and on..needless to say I won't be flying Air China again."

Pros: "Check-in and boarding went very well, very quickly."
Cons: "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."

Pros: "Everything (crew, food, entertainment) was great. I would definitely fly with Air China again."

Pros: "Friendly crew"
Cons: "Boarding was a cluster of people"

Cons: "The worst airline company I have ever flew on. The cabin crew was rude and we only got to eat once with one small cup of water in a 14 hr flight"

Pros: "Good choice of food, both American and Chinese."
Cons: "The crew seem to be a bit more kindly to people who speak Chinese and less so to English speakers."

Pros: "Entertainment and drink selection was decent. Plane was pretty new with large personal monitors and usb charger"
Cons: "Flight was delayed for 3hours. Boarding process was a nightmare. there no was line, people were pushing and was almost like a herd of cows just trying to squeeze through the gate asap. Staff did not do anything about this and just watched. Food was terrible, my salad was defrosted which meand the vegetable was wet and soggy. Although the planes were new, the seats were verr narrow"

Pros: "Long leg from San Francisco to Beijing (business class) was very smooth with comfortable seats, attentive staff, good food, and plenty of movies to watch. Lounges in both San Francisco and Beijing were great, too."

Pros: "The leg room and entertainment with the ability to change your devices. They were on time."
Cons: "The air hostess dont know how to speak to passangers professionally at all and they are not knowledgeable in aircraft device recommendations. What they were hitting passangers with are old and out dated. Phones do not interfair with the plane system as that to has computers in them. Just google it and you too will see it's nothing to get worked up over. English skills were poor, transferring in Beijing was horrible, there security is still old school with no common sense at all, a woman acted like she just got out of a dilemma with me and my wife. There directions is there but no assistance you will have to figure it out on your own."

Pros: "Was fast. Good in flight entertainment."
Cons: "Uncomfortable seats, poor drink service."