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(Round-trip)
Airports
Origin
Vancouver
C$ 531
only
C$ 531
Destination
Kunming
C$ 531
only
C$ 531
Sat, 2 Dec
YVR
KMG
18h 25m
Fri, 8 Dec
KMG
YVR
37h 15m
C$ 531
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
SHA
XMN
Good 6.3

The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou.

KHN
LHW
Excellent 10.0

Crew was excellent

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

Wed, 14 Feb
YVR
KMG
20h 30m
Sat, 7 Apr
KMG
YVR
28h 30m
C$ 584
Trip: 52 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3918 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
ORD
PVG
Excellent 9.0

Better than expected. Crew was very friendly and attentive. Great value business class!

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

JFK
PVG
Okay 5.3

Decent in-flight entertainment and comfortable enough. Crew was okay.

Booked a speciality meal but they weren’t able to provide for all meal services. Why bother offering then?! Link to view connections, etc, didn’t work...would’ve been useful to review that info before landing. Online check-in didn’t work even though email notification was sent the day prior to the flight.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

Sat, 17 Feb
YVR
KMG
31h 20m
Mon, 26 Feb
KMG
YVR
16h 20m
C$ 856
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3622 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SVO
URC
Mediocre 2.0

NOTHing

Everything

CAN
MEL
Excellent 9.6

The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern.

We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne.

LAX
CAN
Okay 4.0

I still don’t have my luggage and I’m coming home. Awful

CAN
JFK
Good 7.6

They did work with us to help with the seating.

We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach.

SGN
CAN
Good 7.3

Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy.

The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all.

Wed, 14 Feb
YVR
KMG
30h 35m
Thu, 22 Feb
KMG
YVR
38h 10m
C$ 862
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Thu, 15 Feb
YVR
KMG
22h 55m
Thu, 22 Feb
KMG
YVR
24h 26m
C$ 904
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1046 reviews
Overall
7.8
Boarding
7.7
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
NKG
CSX
Excellent 10.0

Food service

Transfer , you need bring your bags to transfer to other fly.

BOS
PEK
Okay 4.0

Seats were pretty good for Economy. Flight was ontime.

Would have preferred a Premium Economy option. Meals: Tray tables much too small, difficult to work with. Food was pretty poor. Drinks offered at beginning but had to ask for water to get a partial glass of water. not even a bottle and didn't see staff again for 6 hours. Inflight Entertainment was pointless. Earbuds were handed out. You couldn't hear even 1 word out of ten. There was no stereo sound; only the left ear had sound.

PEK
TLV
Excellent 8.6

Excellent service, good movies

Seats a bit tight fitting. Food was average.

TLV
PVG
Mediocre 3.0

No good movies Uncomfortable seats

PEK
BOS
Excellent 9.0

The crew was attentive and caring. It was a relaxed flight.

Sat, 17 Feb
YVR
KMG
21h 05m
Sat, 24 Feb
KMG
YVR
17h 00m
C$ 1064
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 11 Feb
YVR
KMG
21h 10m
Tue, 27 Feb
KMG
YVR
20h 45m
C$ 1072
Trip: 17 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3402 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
JFK
Mediocre 3.6

Plane was clean

The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors.

REP
HKG
Excellent 8.6

There was no entertainment system built into the seat back

BOS
HKG
Mediocre 2.0

Flight Attendant gave us good excuse!!

Bad service and cheap food.

SFO
HKG
Good 7.0

Decent crew

Bad food

HKG
BOS
Mediocre 3.3

Entertainment system worked fine.

Economy class cabin is chaotic. Food is mediocre.

Thu, 15 Feb
YVR
KMG
42h 35m
Fri, 23 Feb
KMG
YVR
37h 15m
C$ 642
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
LHW
KHN
Excellent 10.0

Hostess

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

Fri, 24 Nov
YVR
KMG
19h 45m
Sun, 26 Nov
KMG
YVR
15h 00m
C$ 643
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3918 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

ORD
PVG
Excellent 9.0

Better than expected. Crew was very friendly and attentive. Great value business class!

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

Wed, 14 Feb
YVR
KMG
39h 10m
Sun, 8 Apr
KMG
YVR
14h 55m
C$ 687
Trip: 53 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3918 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

PVG
HKG
Excellent 9.0

Flight on time and flight attendants are always very friendly S got to our destination safely.

Mon, 12 Feb
YVR
KMG
31h 05m
Thu, 22 Feb
KMG
YVR
25h 50m
C$ 703
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
KHN
LHW
Excellent 10.0

Crew was excellent

KHN
XMN
Excellent 10.0

Hostess

LHW
KHN
Excellent 10.0

Hostess

LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

Sun, 18 Feb
YVR
KMG
30h 35m
Tue, 27 Feb
KMG
YVR
35h 20m
C$ 862
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Thu, 15 Feb
YVR
KMG
31h 05m
Sun, 25 Feb
KMG
YVR
37h 15m
C$ 721
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
KHN
LHW
Excellent 10.0

Crew was excellent

XMN
KHN
Excellent 10.0

Hostess

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

Wed, 14 Feb
YVR
KMG
20h 30m
Sun, 25 Feb
KMG
YVR
39h 25m
C$ 732
Trip: 12 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3918 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

PVG
HKG
Okay 5.3

Comfortable enough flight. Crew was okay.

Booked a speciality meal but they weren’t able to provide for all meal services. Why bother offering then?!

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

Sat, 17 Feb
YVR
KMG
24h 55m
Thu, 22 Feb
KMG
YVR
24h 26m
C$ 904
Trip: 6 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1046 reviews
Overall
7.8
Boarding
7.7
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
BKK
Excellent 9.3

The crew was very courteous and helpful

The headphones provided didn't work very well

TLV
PVG
Mediocre 3.0

No good movies Uncomfortable seats

PEK
BOS
Good 6.0

Lots of snacks available

The announcements regarding turbulence were more disturbing than the turbulence.... It was just too loud

BOS
PEK
Excellent 10.0

Business class service

PEK
TLV
Mediocre 2.0

I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again.

Mon, 12 Feb
YVR
KMG
31h 05m
Fri, 23 Feb
KMG
YVR
37h 15m
C$ 742
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

KHN
LHW
Excellent 10.0

Crew was excellent

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

Thu, 15 Feb
YVR
KMG
23h 55m
Wed, 28 Feb
KMG
YVR
35h 40m
C$ 954
Trip: 14 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1046 reviews
Overall
7.8
Boarding
7.7
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
NKG
CSX
Excellent 10.0

Food service

Transfer , you need bring your bags to transfer to other fly.

PEK
TLV
Mediocre 2.0

I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again.

PEK
BOS
Excellent 9.0

The crew was attentive and caring. It was a relaxed flight.

PEK
BKK
Excellent 9.3

The crew was very courteous and helpful

The headphones provided didn't work very well

BOS
PEK
Excellent 10.0

Business class service

Mon, 12 Feb
YVR
KMG
21h 10m
Tue, 27 Feb
KMG
YVR
20h 45m
C$ 1072
Trip: 16 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3402 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
EWR
HKG
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

HKG
BOS
Mediocre 3.3

Entertainment system worked fine.

Economy class cabin is chaotic. Food is mediocre.

HKG
LAX
Good 6.6

The crew is bilingual and they work and move fast

Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat.

SFO
HKG
Good 7.6

Overall was Ok

I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you.

BOS
HKG
Mediocre 2.0

Flight Attendant gave us good excuse!!

Bad service and cheap food.

Mon, 12 Feb
YVR
KMG
31h 05m
Mon, 26 Feb
KMG
YVR
25h 50m
C$ 752
Trip: 15 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 221 reviews
Overall
7.0
Boarding
7.2
Comfort
7.2
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

XMN
KHN
Excellent 10.0

Hostess

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

KHN
LHW
Excellent 10.0

Crew was excellent

Sat, 17 Feb
YVR
KMG
21h 05m
Sun, 25 Feb
KMG
YVR
17h 00m
C$ 1151
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
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