Daily cleaning, installation of cabin HEPA filters on flights to Zhengzhou
Central Zhengzhou is 31 km away from Zhengzhou Airport.
When flying to Zhengzhou, you'll arrive at Zhengzhou Airport (CGO). The airport is also known as Zhengzhou.
Most visitors from Canada will not be allowed to enter Zhengzhou. Exemptions apply to:
-Diplomatic, service, courtesy, or C visas; -International travelers coming to China for necessary economic, trade, scientific or technological activities or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Read more about travel restrictions for Zhengzhou
Visitors from Canada will need to quarantine for 14 days upon entering Zhengzhou.
Visitors from Canada must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Zhengzhou.
Health Declaration Form
Must be presented upon arrival
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Good entertainment system"
Cons: "Chaotic boarding process"
Pros: "Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it."
Cons: "The switch from one terminal to the next was horrible"
Cons: "I miss the flight and I need to change it please"
Pros: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Seating was Comfortable."
Cons: "Cancel the day of the flight. Had to leave the next day."
Pros: "Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,"
Cons: "The domestic flight food was only bearable."
Pros: "Great crew. Food. Lay flat bed."
Cons: "I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible."
Pros: "More leg room for economy class would always be much appreciated."
Pros: "Customs really fast"
Pros: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Cons: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Pros: "Economy class can’t be better."
Cons: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
Pros: "Very good service, warm and thoughtful"
Pros: "Everything in regards to Hainan."
Cons: "I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight."
Pros: "Excellent crew, clear announcements in both English and Chinese, decent food and entertainment."
Cons: "Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space."
Pros: "The direct flight to San Jose The entertainment"
Cons: "Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel."
Pros: "Crew of airplane serve with good skills."
Cons: "Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute."
Pros: "Good movie options."
Cons: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Cons: "Flight from beijing to seattle was delayed so missed fight to salt lake city. Now have to take midnight flight"
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Cons: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
Pros: "The service is good"
Cons: "You need to pick up your luggage and check in again even you already buy a connected ticket at this company."
Pros: "Flight crew was very considerate in taking care of my father so that he had a safe, happy flight back to China."
Pros: "Business class service"
Pros: "The lounge in Beijing is spa like. Set up with lots of personal spaces and delicious food.Nespresso latte machine.On the plane, Wide, Fully flat seats. Quilted comforters instead of thin polyester sheets. They even offer pajamas and bed making! Choices for food were very broad to fit all palates. Great selection of international films from all over the world. Our plane had a dedicated chef (!) preparing food fresh both ways. At the end, she helped with cleanup. Bathrooms were cleaned frequently. Flight attendants were very attentive. Best sleep I have had on a plane"
Cons: "You are not allowed to use your smartphone on the plane, even in airplane mode. Apparently this is a Chinese airline rule. I had downloaded books from the library to listen and read, but could not. However did see some great movies"
Pros: "Service, fluency of flight attendants,flight and boarding was good. Seats were ok on comfort. Price for airline was affordable for me. Long flight, had a good selection of food , included a full menu for passengers to choose from. In-flight announcements in dual languages . Airline was on time."
Cons: "I didn't like the monitors for entertainment , was a little slow and not high tech enough to respond to finger touch screen."
Pros: "Crew members were nice Direct flight to Beijing from Seattle"
Cons: "Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones"
Cons: "I booked a flight to Thailand with 2 stops in china. Nowhere when I booked, in the confirmation or emails back and forth from kayak did it have ANY visa warning. Even if you are only connecting and passing through china you must do so in 24 hours. KAYAK had given me 25 hours of layovers and FAILED TO INFORM OR EVEN WARN ME OF THIS BEING AN ISSUE. I was stuck at Toronto airport for over an hour frantically trying to book a connecting flight out of Beijing so I could take 1 of the 3 flights I paid for. So thank you for having me forfeit 2 flights due to your lack of information kayak. WILL NOT BE USING YOU AGAIN."
Pros: "flight was great and the staff was friendly. my special meal arrived as requested."
Cons: "Flight left and arrived by bus to the plain. I hate that..."
Pros: "The crew was much better and seemed to care a lot more than in the previous flight (see HU 496 Seattle to Beijing, above). The boarding seemed to take a lot longer, and the crew was helpful and kind during this process. The seat actually felt better than in the flight above, and I was able to rest and relax more during this 2 1/2 hour flight than in the whole 11 1/2 hour flight from above."
Cons: "The food and entertainment selections were not very extensive. I don't really need a lot during the last trip (of three) on my China to U.S. or U.S. to China trips, but it could be improved."
Pros: "airline provide sleeping accomodation"
Cons: "The waiting area was confusing. The boarding was not announced clearly (almost missed boarding). The shuttle sent us to the wrong plane, then took over half an hour driving around to find the right plane. The food was terrible."
Pros: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Pros: "Hainan crew work diligently in serving the travelers and meeting their needs. Their food choices were good and the food was delicious. I am a frequent coach flyer between North America and China, I can say the drinks they provided to the main cabin were better than any other airlines I have flown. Red and white wine, Hennessy, red label vodka, beers, etc. soft drinks, juices, etc. It was clean and pleasant."
Pros: "That it got me home."
Cons: "I was scolded for having my smartphone out (in airplane mode) two hours into the flight. And noticed that other people were sneaking pictures with their phones of the flight map, food, etc., before the crew caught them. I could not watch my preloaded movies, read my Kindle app or listen to podcasts. And my in-flight entertainment monitor had a glitch, which barely made it usable. But I could not explain that to the crew nor ask why I could not use my iPhone, because the cabin crew's English consists of set phrases, not fluency. This airline a serious rethink about flying international. I won't be using it again."
Pros: "Crew was very nice."
Pros: "The plane was comfortable; the entertainment modern with a fair selection of newer movies; and the little comfort packets were nice."
Cons: "The plane was delayed (on both my Bangkok link and the one to the States. We had booked a layover tour and missed out. We could have still made the tour if we had known earlier that the second leg was late as well. The customs agent took my duty-free zippo which had NO GAS in it (and I was later told by a Chinese citizen was taken to be sold later by the agent). I missed my connection in the US. The flight attendant was rude to us, but extremely nice to the Chinese citizen sitting next to us (several times skipped us when delivering snacks - we were awake). At one point, I had to go back and get a snack from the back). There was no comfortable seats in the Beijing Airport area where we were cornered (and the food was overpriced). They ran out of drinks. More than disappointing"
Pros: "The plane chosen was good spacious model."
Cons: "The choice of food was bad for me because I am a vegetarian. They had dishes with all meat through it. :-("
Pros: "The flight attendants were very nice."
Cons: "I really didn't like that I could not use my Kindle during takeoff and landing. First, a Kindle has no affect on an airplane. Second, we were in Europe at the time. Also, we were required to turn off all electronics 45 minutes before landing. That's a long time to sit and do nothing. Also, we were not allowed to use iPhones at ANY TIME during the flight even in airplane mode. What's the point of airplane mode? I couldn't listen to music or watch movies I downloaded. How is an iPhone in airplane mode different from an iPad (which was allowed) and also has 4G capability? I think the airline does not understand how electronics work or it was possibly Chinese law. But if it was Chinese law, why was it enforced in France? The United States changed this rule over a year ago. This really needs to be addressed. Also, during my flights, they ran out of the food I wanted TWICE! I could not eat the terrible choices left to me. The seats on the international flights were too cramped. I am 190cm tall. Why do the seats on the domestic flights have more leg room than a 12 hour flight ? There was no wifi on the flight nor a place to charge electronics. How old are these planes? One of the sinks in the lavatory had no water and was broken. Upon landing many passengers took off their seatbelt and began standing up and getting luggage when the plane was still moving. They should have sternly been told to sit down. During the flight we were told we could get water but they ran out of bottled water. I was given boiling water to drink which burned my hand. The touch screen on the entertainment system did not work 1/2 the time."
Pros: "Nice staff, comfortable seating and reasonable variety of food."
Cons: "No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing."
Pros: "Big plane, nice Crew"
Cons: "This is a review regarding the flight from Montreal to Guangzhou, not the return flight. 1. HanNan air line use same plane for international and domestic flight, so in BeiJing airport, you end up walked all the way from international terminal to domestic terminal(which can not be avoided), and have to take shuttle from the gate travel back to the international terminal. It is not nice in winter or bad weather or travel with kids. 2. For traveler comes from other city with connection flight, HN air line is not able to provide the boarding pass of next connection flight after oversee flight. It is kind of hassle. On the returning flight, the on board entertainment system did not work even after restart. No any movie or TV, only music and games were available."
Pros: "Big plane, nice Crew"
Pros: "The crew was excellent and food was good. The direct flight saved me a lot of time and hassle."
Cons: "The entertainment system is a big disappointment considering the dreamliner is a fairly new model. The video and audio quality is terrible. There is no plugs for charging which is really a necessity for such long fight."
Pros: "Besides the entertainment system not working - good flight"
Cons: "During the return flight - the entertainment system was not working"
Pros: "Love the lie flat seats."
Cons: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."
Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Pros: "Crew was friendly"
Cons: "Not being 3.5 hours late"
Cons: "Boarding at LAX was a bit difficult as sound system in that area of the terminal was muddy."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Pros: "Typical Air Canada flight. Not great but not horrible (surprisingly)"
Cons: "The entertainment systems were broken on our seats but they did give us a small discount voucher."
Cons: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Pros: "Nice friendly crew"
Cons: "Limited entertainment; no wifi"
Pros: "The crew. The keg room is OK and so was the food."
Cons: "My luggage was lost for five days. The USB port on the seat back didn't work and the sound for the movies was so bad I couldn't watch anything. No boarding by zones, which we had on our outbound flight."
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "The crew was friendly. Boarded on time."
Cons: "No more free drink."
Pros: "Long dealy, bad customer service"
Cons: "Long delay, changed gate 4 times, worst service"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "Poor snack options"
Pros: "Air Canada's crew is very professionnal."
Cons: "I would like to see planes getting boarded from the back to the front. That way there are less people holding up traffic and you are not bumping someone who is already seated as you are going by."
Pros: "There wasn't anything outstanding about this flight that would cause me to write about"
Cons: "No food was provided unless you paid for it. There should be an option. Not wanting to pay for food shouldnt mean no food at all."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "They had individual tv screens."
Cons: "One of the female flight attendants was rude. Aircraft configuration was tight and dirty."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Pros: "Lots of leg room"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "The crew was kind, helpful and expedient in their work"
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Cons: "Air Canada has the worst customer service. Hate flying with them"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Pros: "Flight departed and arrived on time Nice crew"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Cons: "Service is absolutely poor. Pathetic. I asked to take away my cup of water. They said we will be back. That point did not arrive till the flight landed."
Pros: "Good food. Easy flight"
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Cons: "The flight was late"
Pros: "The crew and boarding is always efficient."
Cons: "It is a must to upgrade your seat if traveling longer than 3 hours."
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Pros: "Trip was fine. Staff were nice. Nothing special, though. Best part is we arrived safely."
Cons: "Flight staff was good; staff person I talked to on the phone the day before was impolite until I came right out and asked him not to be. Then, he changed and was much better helping confirm my flight info. THE AIRPORT IN TORONTO IS RIDICULOUSLY BIG. IT NEEDS A SHUTTLE OF SOME KIND. Elderly people and folks with disabilities would be exhausted, even with help from golf carts."
Pros: "Crew was nice and i jad a great flight"
Cons: "90% of the links for the movies were broken, had to watch some boring shows"
Pros: "The crew was very nice"
Cons: "Food was bad."
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Pros: "Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type."
Cons: "Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport."
Cons: "I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine."
Pros: "Crew, vegetarian food and entertainment all were good."
Cons: "The seating is pretty cramped esp when seat ahead of you leans back."
Pros: "Friendly crew, minimal English skills, just enough for business. Food was good"
Cons: "seats were a bit hard"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!"
Cons: "Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!"
Pros: "Very attentive to needs of Passengers"
Cons: "Food is just satisfactory"
Pros: "Easy ride"
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "It got me to my destination"
Cons: "Plane wasn't clean. Recliner button didn't work / didn't exist."
Pros: "Safe flight and delicious food."
Cons: "Ground staffs in Guangzhou Air Port are not nice. They yell at customers and answers customer's questions in an unfriendly manner."
Pros: "Comfortable seats, fast check-in"
Cons: "Flight was delayed"
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "Flight was fine, but was delayed 1.5 hours with no explanation"
Cons: "Flight was delayed 1.5 hours with no explanation"
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
Cons: "worst food, service and we also didn't received our bags"
Pros: "Flight was on time."
Cons: "I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline."
Cons: "Customer service sucks. The airline has no definite answer regarding our concerns."
Pros: "Pretty spacious, seats were comfortable enough, good entertainment"
Cons: "Couldn't check in online and consequently select a sea - it was very stressful"
Pros: "Great flight attendants, good food."
Cons: "Terrible leg room. I'm only 6'1" and it was a squeeze."
Pros: "Crew excellent"
Cons: "Nice plane but seats were pretty hard on this particular plane. Noticed it on the flight from LAX also. Also, lots of movies but few recent releases."
Pros: "Long but very pleasant flight"
Pros: "Was able to sleep across the whole row at the very back of the plane"
Pros: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
Cons: "Seats were uncomfortable and the entertainment could have been a little better."
Cons: "food was disgusting"
Pros: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Cons: "Flight was delayed. Had to purchase headphones."
Cons: "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
Pros: "Crew tries to help"
Cons: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."
Pros: "Excellent service"
Cons: "No sweetener on flight"
Pros: "Accommodation was awesome. I enjoyed on and off board a lot. Will travel with China Southern again in future."
Cons: "Unable to make a seat reservation on either leg of the flight. They have no idea how to run an airline. Boarding was a disaster. Waited for luggage for over an hour."
Cons: "They lost my baggage and changed boarding times without notifying me."
Pros: "Good cabin crew."
Cons: "Flight was hours late"
Pros: "Great service on the plane."
Cons: "Flight was delayed by 3 hours."
Pros: "Some crew member was nice and that's the only nice thing I can say"
Cons: "Some crew member ignored my request or forgot and in eco plus seating there wasn't any crew member there to accept service request light. Food wasn't good at all. Luckily we ate before boarding."
Pros: "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
Cons: "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
Pros: "Contact with the crew"
Cons: "One passenger claimed "he was not well" The procedure took 2 hours of the lives of 300 people. Impossible. The passenger looked okay, may be he had a phobia or may be he just wanted to get a better seat, which in the end he did. I did not have enough space in my seat 38A because the neighbor leaned constantly over to me. I moved away to a seat where there was no movie."
Cons: "Lost my luggage"
Pros: "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
Cons: "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
Pros: "Everyone is very helpful."
Pros: "Price was good comparatively"
Cons: "Items were missing from my luggage such as bungee cables surrounding bag."
Cons: "Ridiculous weight restrictions on baggage (all I had was a backpack but the restriction is for 11 pounds only...even though it fits under the seat. When the drink cart came, I requested water and was told they had none! Phones may not be used at all, even in airplane mode. Not only are you deprived of any in-flight entertainment, but you can't even use your own phone to listen to music."
Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."
Pros: "China Southern is a great deal if you are traveling on a budget. The flight was early, the food was average and the entertainment is enough to make the 16 hour flight enjoyable. The seats are on the smaller end, but upgrade options are available on-board. Economy comfort is $215 and business is $1080. If you are expecting comfort such as on JAL or Korean Air, do not take China Southern."
Pros: "Small airplane and uncomfortable seats. Bad food."
Cons: "Chinese language is primary language."
Pros: "Seat assignment, service, comfort on the plane were excellent."
Cons: "A group of Chinese tourists were in the wrong line. The person in charge then put all of us individuals who were behind the tourist group in a separate line to be serviced separately. After a few check-ins our line was closed and we were placed behind the tourist group again. It would have been nice to have more check-in staff to handle the line. In flight, it would have been nice to receive the Arrival form during the flight so it could be completed before the immigration desk."
Pros: "It doesn't have premium economy, the space is small."
Pros: "Flight was canceled, air China communication to passengers was terrible. Took me 48 hours to get home with miscommunications all along the line."
Pros: "Service was good! Thank you!"
Cons: "I may miss the morning sandwich. It would be good to have more water and more coffee. :)) it would be better if the magazine could be more interesting."
Pros: "Absolutely nothing!"
Cons: "Food tastes horrible. Flight attendant picked her nose at one time right before distributing the drinks and did not wash her hands. You're not given your own canned drink rather a half a cup. Seats are too small/don't look clean. Movie selection was poor. Plane was delayed! Luggage left in Bejing."
Cons: "No leg room. No new movies - like watching reruns"
Pros: "The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done"
Cons: "30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting"
Pros: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Cons: "Mass boarding rather than by section"
Pros: "excellent service,help, clean, comfort, and considerable"
Cons: "Safety, Comfort and nice service"
Pros: "I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want."
Cons: "Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain."
Pros: "Food was tasty. Service was good, flight was on time and took a long time to land in Beijing."
Cons: "Ran out of food options pretty early in the service"
Cons: "I booked for my wife and son. The Air China lady didn't want to let them board. She said at check-in the passport number on the reservation wouldn't match my wife's passport although in Houston they could bring up her ticket perfectly fine with the same passport. Took 45 minutes and the help of a more customer service oriented co-worker to get it resolved. Poor and stressful experience."
Pros: "Patient and helpful crew"
Cons: "Small seats with little legroom"
Pros: "On time departure, courteous crew."
Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
Pros: "The plane did not crash, I was able to get aboard. The tomato juice was good."
Cons: "I arrived at the gate having found out that someone had cancelled my ticket. I had, had to pay $800 on my flight to Seoul, since they would not let me board because of a late connecting flight. Sometime during re-issue of my destination ticket, someone cancelled my return flight. Though 3 hours early, I had to wait for the counter to open, and then wait an hour and a half standing at the counter to get a ticket. There was no entertainment. The orange juice was not drinkable. I had to run through the Beijing Airport. so many security checks and my bag was searched many times during this trip. my toothpaste was confiscated though it had only about 3 uses left it was a full size tube rolled down to the last bit."
Pros: "Staff was pretty nice. Meals were decent for airline food. Movies and tv show selections were good. During our very short layover in Beijing (1 hour) they helped us find our next flight with ease. Gave wine with dinner and beer the entire time. Even when I slept through meals they tried to find something for me to eat."
Cons: "Meal options could be better."
Pros: "Food was okay"
Cons: "Our luggage was delayed and we didn't have clean clothes for the first day."
Cons: "I will never fly Air China again."
Pros: "If your not on the last row of the plane, the seats are very comfortable. The crew is very nice and gave good service."
Cons: "I got a seat at the very last row of the plane, which was just very uncomfortable. Although it did recline as the other rows, it felt like there was a weird bump on the back of the seat. From past experience in other rows on the same flight, the seats are very comfortable. Just make sure not to be on the last row... Also, No entertainment on this flight."
Pros: "Food is horrible"
Pros: "Smiling staff very helpful, selection of entertainment for my 14 hour flight, piping hot towel hand delivered for refreshing self, beverage selection, pillow, blanket and slippers. all this in economy class."
Cons: "food selection (chicken and rice or shrimp and pasta, side salad, fruit salad, roll) is fair but quality could be better."
Cons: "The crew was short tempered, dismissive. Our plane was delayed for hours and they got angry with us for asking for solutions for our missed connections. The only people who got the time of day were the Chinese speaking people. Could not provide me with my pre requested vegetarian meal, so for a 22 hour flight I had some dinner rolls and about a quarter cup of fruit. Not worth the discounted airfare."
Pros: "Food was good. Flight attendants were good."
Cons: "Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing."
Pros: "We got to move to the front of economy which gave us more legroom which we needed."
Cons: "They changed planes on us and we lost our upgraded “premium economy” seats."
Cons: "Had an issue with our tickets tried calling kayak and no answer Air China was unable to resolve the issue either. Won’t be using either one again."
Cons: "No ability to charge smartphone or laptops"
Cons: "The food"
Pros: "Excellent service.... clean aeroplane... good food and great staff..."
Pros: "It was cheap and prettt fast"
Pros: "We arrived alive and the plane didnt crash. Thats all."
Cons: "my husband was upset we didnt get a wide body plane for a 5 hour international flight. I think it was a 737. When the plane landed they just parked it in the lot and made us walk down the stairs and take a bus. We had a connection in 60 minutes to make it due to this flight coming in late. With the whole bus nonsense we had to wait for everyone else to get off the plane and they made us go through customs and security (even though i called before and they confirmed we wouldn't have to) and we had to run to our next flight and barely made it right before the gates closed. Oh and they never turned off the fasten seatbelt sign ever even though it was calm."
Pros: "The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not."
Cons: "The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else."
Cons: "Boarding was delayed multiple times and not properly done Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Pros: "Comfort level was OK. There was slightly better than average legroom, but still not enough room to prevent the person behind me from kicking into my seatback the entire flight"
Cons: "2 verysmall meals of rice with vegetables and roll with margarine were served. No other snacks offered during flight. Next time will take care to pack my own lunch and snacks for flight."
Cons: "Delays at boarding n waiting on tarmac per usual on time to the airlines in china is a joke"
Cons: "Old plane with minimal entertainment. Late arrival and my bag did not make my connecting flight."
Cons: "Bad costumer service"
Cons: "The video selections had limited appeal to westerners."
Cons: "I missed my connecting flight due to a late landing, and the next flight was 8 hrs later. The crew members were less than accommodating."
Pros: "Boarding in PEK airport was so fast!"
Cons: "1. Not allowed to use phones during the flight... at all. 100% ban. This means no music on headphones or any usage at all, even in flight-safe mode. Ridiculous. 2. Forced to shut laptops down a full 30min before landing. So unnecessary. 3. My luggage was soaking wet when I unpacked... a bottle of alcohol from another bag must've smashed and spilt all through my bag. Everything was ruined and wet. 4. No entertainment on the PEK-ICN flight. 5. Crew is just generally aggressive and rude."
Cons: "No individual movie screens."
Cons: "I missed my first flight due to heavy fog in Nanchang and the highways were closed, so when I arrived, they wanted to charge my $2000 to change all of my flights. After 2 hours of excruciating battle, they agreed to let me buy another flight to beijing for $400 and I could meet my originally scheduled 2nd flight to the USA. USA airlines would NEVER charge this outrageous price if a flight was missed to to being out of my control. Will never fly Air china again."
Pros: "Flight went very smoothly"
Cons: "Loved that I was able to pick up where I left off on my in flight movie when I transferred planes. The flight went well!"
Pros: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Pros: "Slept for most of the 14 hour flight, but there were 3 tasty meals, great legroom for a 6'1 guy, and okay entertainment."
Cons: "The flight attendants aren't rude, but they're not pleasant, a bit aggressive and forgetful, or they just don't care about what you ask for. They kind of treat you like you're stupid, and by the middle of the flight, you're intimidated to ask them for things."
Cons: "The food The plane was old"
Pros: "In general, the food was good. The crew was helpful and friendly."
Cons: "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
Pros: "The hot flight attendants"
Cons: "The ugly"
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Airlines flying to Zhengzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Zhengzhou
Masks required on board, masks provided on flights to Zhengzhou
Social distancing seating
Middle seats unavailable to book on flights to Zhengzhou
Testing for antibodies, testing for symptoms for flights to Zhengzhou
Waiving of change fees. Search flexible flights to Zhengzhou