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YVR — CGO
1 Jul — 8 Jul1
Return
1 adult
Economy
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Fri 1/7
Fri 8/7
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Top 3 airlines serving Vancouver Intl to Zhengzhou
Scores according to KAYAK customer reviews7.0
Sichuan AirlinesOverall score based on 176 reviews
7.2Boarding
7.0Comfort
7.9Crew
6.3Entertainment
6.8Food
Airline reviews
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "Flight seat"
Cons: "Food service"
Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Pros: "Not much, but the crew were friendly"
Cons: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Pros: "NA"
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Cons: "Was a decent and modest flight."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "The crew was very frindly. Tha craft is very clean"
Cons: "Food for non-Chinese passengers"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Pros: "Crew is so polite!"
Cons: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."
Pros: "The crew and the food."
Cons: "On time"
Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Cons: "Very friendly crew members."
Pros: "The flight was smooth and the service personnel was nice and professional."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Pros: "Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages."
Pros: "Crew is nice and always ready for helping."
Cons: "Food was terrible and not fresh"
Cons: "Delayed. Bad food. No entertainment."
Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."
Cons: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Cons: "My bags never arrived and haven't been found to date"
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Pros: "The flight attendants were awesome and the food was good."
Cons: "All was good"
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"
Pros: "Flight over Himalayas was breath-taking!"
Cons: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Cons: "no vip room"
Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Pros: "timeliness of boarding polite and helpful crew"
Pros: "Nothing"
Cons: "We had to get off to go through immigration"
Pros: "The flight attendants were nice"
Cons: "Organization is poor, food is aweful, seats are bad"
Pros: "Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable."
Cons: "Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining."
Pros: "Aircraft"
Pros: "The food was very good."
Cons: "The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again."
Pros: "The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight."
Cons: "Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard."
Pros: "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
Pros: "N/A"
Cons: "Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled."
Cons: "There seems to be a continual problem with the ear buds connectors to the entertainment systems - they didn’t work for my random seat both ways! It was the same for my seat and the seat next to mine on return! We both had to be moved - again!! Hmmm!"
Cons: "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
Pros: "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
Cons: "N/a"
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Pros: "Staff were nice until Shanghai."
Cons: "They didn't seem to want to help the disabled unless you were from China. Rude to foreigners."
Pros: "Friendly staff"
Cons: "Taking a bus to the plane"
Cons: "Flight was delayed"
Pros: "Overall I didn’t like the flight"
Cons: "Food,customer service,comfort and entertainment"
Pros: "After reading the reviews I was prepared for the worst. I was surprised on the overall quality flight with 2 full meals and plenty of drinks throughout. Plane was clean service crew was plentiful and kind. Also had a large selection of entertainment options."
Cons: "N/a"
Cons: "Crew services"
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Cons: "5 hours delay in Shanghai/ no fin"
Cons: "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
Pros: "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
Cons: "I didn't like the fact that every phone line I called had a really bad connection, I tried to call in regards to catching my return flight as I didn't get the departing flight. They told me it was their policy that if you miss one you miss the other. This makes no sense what so ever considering I paid $1700, I would think you could at least get half of what you paid for. The lady on the phone just kept saying "It's our policy" and not taking into consideration the circumstances. Disappointed with china Eastern airlines. I will be paying the extra money for Air Canada next time."
Pros: "Your food especially rice with ocra( what a combination ) that was great"
Cons: "I did not like your language chew mew"
Pros: "Good space, pillow, blanket, food"
Cons: "More English movie options"
Cons: "flight attendants not friendly"
Pros: "Prices was good, apart from that it was all very average."
Cons: "The crew weren't that friendly and it was really hard to understand announcements over the PA. The screens were ok but the sound was awful - it made everything almost unwatchable."
Cons: "sound of inflight entertainment was not clear, no option for english subtitles, & this was very important because it was a long flight"
Pros: "Food was decent"
Cons: "They've gave us the wrong flight times,had to pay and extra 100$ a head to get on the flight we were originally scheduled for. Arrived in shanghai, and again was given the wrong flights and has to stay an night in shanghai delaying our entire trip,forcing us to be a day behind for everything. Still worried our flights home won't be correct. Will never fly with then again, everyone beware."
Pros: "Crew seemed friendly."
Cons: "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
Pros: "Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super."
Cons: "Our Vegan meals were rather tasteless and uninteresting."
Pros: "I loved the food since we boarded flight from New Delhi to Shanghai ."
Cons: "Good from Shanghai to Lax was pathetic as we ordere special meal I.e HINDU MEAL & besides mentioning the same we got pork rice N shrimps in it....Plus the snacks that u give especially cold sandwiches weren't veg Secondly,i travelled before ln March & then now in September so both the times my American tourister was damaged:. Seriously I don't know how u people handle things.. T therefore u need to make certain changes in ur airlines ."
Pros: "Very helpful flight attendant (should have asked her name) Healthy food"
Pros: "Price"
Cons: "10 seats across in a 777 is just too narrow."
Pros: "Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew."
Cons: "Food just Ok...bread rolls always served at the end of the meal,instead of with the meal."
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Cons: "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
Pros: "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
Cons: "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life. Plane was very dirty. Floors were sticky, window covered in hand prints and grease. Wow. Never again. I recommend going anywhere (like brisbane) and booking onward from there."
Pros: "Nothing I pao"
Cons: "I paid extra money to pick my window seat but they didn't give me,no veg food,no Indian entertainment"
Pros: "Fantastic service!"
Pros: "Nothing"
Cons: "Every thing"
Pros: "Comfortable seat, nice staff. Clean plane and boarding was easy."
Cons: "Only one meal option served. It was seafood, and the whole plane smelled. As per usual, the flight was delayed due to delays at Pudong Airport."
Pros: "the two things I thought were good was the staff and the entertainment. The staff was nice and attentive. And there was a wide range of entertainment to choose from. They had lots of movies and games you could pick from with a few tv shows."
Cons: "I flew this airline round trip from the US to Thailand, so I was in the air 10+ hours both ways. It was not the most comfortable plane ride I have been in. There is not a lot of room, but they were very well priced tickets so I wasn't expecting a lot either. Also this airline does not let you use your smart phone even when on air plane mode at all during the flight. So if like me you planned on listening to your music and audiobooks you downloaded, specifically for the flight, on your iPhone you are out of luck. Also the food was not great...but it's airplane food so again I was expecting much."
Pros: "The food was pretty good but that's my only pro."
Cons: "My seatbelt was falling apart and broken..."
Pros: "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
Cons: "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
Pros: "Nice and supportive flight attendants"
Pros: "The inflight attendents are hard working."
Cons: "The quality of food is poor and the portion is too little."
Pros: "Overall for price and everything was good; not bad at all. Flying time, maitaining on time arrival and departure was notable. But as you would expect it was crowded :) not too noisy or anything just that u feel more crowded in china and similar places i guess. They should definitely "beef"-up the vegetarian options as the food was pretty average. :)"
Cons: "there wasnt anything particularly annoying or to be disliked"
Cons: "The flight was about half full, but China Eastern raised the round trip ticket price from about $300 to $400 midway through my making the online reservation."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Cons: "The flight goes up and down. Didn't feel safe"
Pros: "Too many things to mention, I'll just say this: you get what you pay for!"
Cons: "Broken seats, rude staff, terrible food, delayed takeoff (1hr). Will take a more widely known airline next time, its worth the extra cost!"
Pros: "Flight attendants were very friendly and helpful."
Cons: "Minimal meal, no in-flight entertainment whatsoever."
Cons: "Seats are narrow, leg room poor, and food service is minimal."
Cons: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."
Pros: "Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways."
Cons: "Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself."
Cons: "I always prefer asian airlines"
Cons: "Traffic on the strip made us sit in our seats for a long time, about an hour and I had my infant on my lap who had peed through his pants but I wasn’t allowed to go to the lavatory and change his diaper or clothes! This was to Seoul not Beijing."
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "Lounge in lax was wonderful"
Cons: "Boarding for business class was a mess"
Pros: "The crew was very nice and the aircraft was decent. The pilots very good . All landings and takeoffs were very very smooth"
Cons: "Beijing airport and the Chinese customs system but of course that is not the fault of air China"
Pros: "I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want."
Cons: "Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain."
Cons: "The Airport crew send us back and forth to where we go for our missed flights.Wifi connection in Beijng Airport is available but cant connect at all . Food like the noodle meal should improve or can be replace to something better. Crew should be morev fluent in English for better conversation among passengers."
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "Nothing"
Cons: "Really Bad Aeevice"
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "Efficient and friendly staff"
Cons: "Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again"
Cons: "My flight from Shanghai to Beijing was delayed more than 4 hours, which let to missing the connecting flight from Beijing to JFK. Then the nightmare started. It was after midnight when we arrived at Beijing airport. The staff offered no help with re-booking and hotels. I had to spend the night sitting on the cold floor, hungry and anxious till the ticket counter reopened in the morning. The morning staff were even worse than the night crew. They were extremely rude, unprofessional, they lied and insulted customers. Very disappointed with Air China. Will file an official complaint."
Cons: "this long flight was made much more difficult by the 10 hour layover in cold airport 11F outside while we had no cold weather clothes (since we were in 90F Thailand previous). We should have had short layover but flight got cancelled and terrible rebooking had us waiting 10 hours in middle of our trip at Beijing. The food on the flight was poor and the crew never came around to offer water."
Pros: "Excellent breakfast"
Cons: "No soap loaded in the bathroom dispenser"
Pros: "Nothing."
Cons: "The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???"
Pros: "Crew Members are excellent, professional and polite at all times. No one shows their tiredness on long flights. The bathrooms were kept clean through out the flight."
Cons: "Tight seats through out the flights. I am a regular Tea person. When I asked for tea they give the Chinese green/jasmine tea. I don't think they have regular Lipton or Irish Tea. I ordered Hindu meal, for a airplane food it was OK, it could be better. Only thing travelers need to know, Beijing customs/security has long lines and their security check is intense in the transit for the carry on luggage especially after a long tired flight. For this reason I am having a second thought about flying Air China via Beijing. Also, they have random check before boarding."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Very poor service was very bad air hostess very rude"
Cons: "There were no entertainments and was not allowed to use any devices."
Pros: "Crew"
Cons: "Everything els was disapointing"
Pros: "The jasmine tea"
Cons: "You can’t have your phone on at all and there is a very limited and bad movie selection."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Pros: "Comfort and service on the plane. Lounge in Beijing was wonderful."
Cons: "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
Pros: "Quick flight love the journey map!"
Cons: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
Pros: "Great movies. Flight crew was very nice."
Cons: "Non English speaker, very rude crew"
Cons: "The international flight delayed 30 min, so will miss the 4pm connected flight, but air china didn’t put us in the connected flight right after the 4pm flight, which was the 6pm flight, instead they assigned us to the 8pm one and made the overall delay 4 hours. This is not nice."
Pros: "Not a fully booked flight so more space. Also arrived early."
Cons: "Food selection was limited and not as abundant as other air china flights."
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Pros: "Nothing"
Cons: "Everything"
Pros: "Quick boarding"
Cons: "But slow to take off"
Pros: "Service from staff was still excellent"
Cons: "Didn't like the narrow seats."
Pros: "The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not."
Cons: "The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else."
Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"
Pros: "Excellent service attentive staff / good selection of wine and food"
Cons: "Entertainment very limited for non Chinese"
Cons: "AIR CHINA SHOOK ME DOWN FOR AN EXTRA $200 EVEN THOUGH I HAD PAID FOR MY TICKET IN FULL WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE."
Cons: "Beijing airport was under construction. There was long delay."
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Pros: "They gave us a meal on a flighy that was only an hour and a half long"
Cons: "The entire flight the plane dropped and there was severe turbulence"
Cons: "Please see above...All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."
Pros: "The food was great, they offered traditional Chinese and western style breakfast (morning flight). Most people sleep, it's a short flight between major cities so it feels more like a flying bus but for what it is, it's good"
Pros: "The plane tickets were cheap, but I guess you get what you pay for."
Cons: "Airport staff in Beijing was rude. We boarded our plane and then proceeded to sit on the runway for 2 hours during a known weather delay. Airplane was very uncomfortable with few movie options. Flight attendants were rude on every flight I took with air China. I guess this was an improvement as the entertainment system was broken on my way there. My luggage was lost both ways of travel. In trying to report lost luggage, the desk attendant was rude and not helpful. She wasted about 30 minutes of my time just to tell me she couldn't help me. She should have told me that initially when I described my problem to her and she didn't listen. This delay caused me to miss my connecting flight. Overall I had a terrible experience and will never fly Air China ever again!!!"
Pros: "I enjoyed the entertainment offered, and the hot jasmine tea was yummy."
Cons: "They did not give us enough water for a 12 hour flight. They only came around four times – once before the two meals and once after – and they only filled up the small cup about half way each time. I left the plane dehydrated after the first flight. On the return trip, I bought a bottle of water in the terminal to take on the plane, but they confiscated it at the gate. I've never had that happen before, especially since I bought it past security in the Beijing airport. Since they took it, I probably annoyed the flight attendants with how much I asked for water, but I didn't really care."
Pros: "The staff was pleasant and always on top of things. The food was also excellent and I appreciate how often thet provided water."
Cons: "The seats were cramped to the point where it was awfully hard for me to sit properly. The entertainment touch screens also froze quite often."
Pros: "N/a"
Cons: "N/a"
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