Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Zhengzhou
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Scores according to KAYAK customer reviews
Cons: "The air plane was really old"
Pros: "Amazing crew."
Pros: "Movie selection was good."
Cons: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Pros: "The crew was very friendly and accommodating"
Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."
Pros: "The crew are very helpful. Services are very good."
Cons: "No leg room. No new movies - like watching reruns"
Pros: "The crew was nice. I liked getting a bottle of water to drink."
Cons: "Everything was fine."
Pros: "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"
Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
Pros: "Service, food, entertainment, flight experience"
Pros: "Crew was helpful and polite"
Cons: "Food was terrible compared to other airlines in the region and the entertainment options were limited."
Pros: "Courteous service, clean cabin"
Cons: "Food was ok...very bland and rather tasteless"
Pros: "seats were comfortable. plane was clean. Newer planes."
Cons: "on the flight leg from SFO to Peking."
Cons: "Am sitting in middle & both side party putting their hand elbow on chair so how I suppose to be comfortable 12 hours ??? After I went home got so sick bec my chest bones start hurting bec I didn't get support of anything so can u do like left chair left side elbow right side chair right hand elbow & in middle Both side elbow Or either do only right side elbow use for everybody"
Pros: "Flight attendants on the flight was very friendly and even made sure I didn't get wet when there was a slight leak above my head between the plastic."
Cons: "The check in process was terrible. I had paid extra to get an exit row seat since I have a very bad knee and I struggle sitting in my seat. My boarding pass printed with a regular window seat. When I went up to the counter to make sure I did indeed have an exit row seat, the woman at the counter told me the plane size had changed and my exit row seat was no longer available. I even gave her my printed confirmation from AirAsia stating I paid extra and she continued to tell me it wasn't an option. I said that the number of the seat didn't matter, I just wanted my exit row seat that I paid for. She visibly rolled her eyes and told another attendant to accommodate me. Except she did it in a way like I was inconveniencing her. It made me feel very insignificant."
Pros: "Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight"
Cons: "Breakfast was not good unfortunately"
Cons: "I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?"
Pros: "Transit time"
Cons: "Food, entertainment"
Pros: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Cons: "We couldn’t use any devices and had to rely on in-flight entertainment."
Pros: "Don't expect much and you will be delighted by what you get!"
Cons: "I could not choose my seat. Assigned a seat near the back (last row with 3 chairs) and a small plastic box took up most of my legroom."
Cons: "No ability to charge smartphone or laptops"
Pros: "Entertainment and service was very good."
Cons: "3 hour delay and no information on updates/reason. Switched seats so people could sit together then small child behind me kicked my seat throughout most of the flight. It made for a terrible time and wasn’t stopped."
Pros: "In flight entertainment worked on the way back home. Mostly comfortable flight."
Cons: "The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet."
Pros: "Flight was on time"
Cons: "Food, cleanliness of airplane"
Cons: "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Pros: "We arrived alive and the plane didnt crash. Thats all."
Cons: "my husband was upset we didnt get a wide body plane for a 5 hour international flight. I think it was a 737. When the plane landed they just parked it in the lot and made us walk down the stairs and take a bus. We had a connection in 60 minutes to make it due to this flight coming in late. With the whole bus nonsense we had to wait for everyone else to get off the plane and they made us go through customs and security (even though i called before and they confirmed we wouldn't have to) and we had to run to our next flight and barely made it right before the gates closed. Oh and they never turned off the fasten seatbelt sign ever even though it was calm."
Pros: "The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not."
Cons: "The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else."
Pros: "Boarding was swift and smooth and food is good for such short flight."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Pros: "Worst flight ever. Delayed 2 hours on the front end. Food was horrible. Plane was freezing. Service awful. No information on the delays."
Pros: "I made it in the end"
Cons: "first flight to China was delayed so the connecting flight to Tokyo was missed. no explanation was given for the delay no food vouchers were available that night they lost my bag in china for 3 hours they brought me to hotel in unmarked bus with no explanation hotel told me that air china would only cover half the cost so I need to pay more or share a room the next day, air china's manager was uninterested in helping or explaining there hotel arrangements food on the last flight was just rice gruel and an aged egg. I am flexible but that's not even considered a meal in china. there is at least salt or pickled things in it. audio ports on plane did not work properly. on arriving home, most of the items in my suit case were crushed (coat hangers snapped, boxes crushed, bags ripped open) my dslr camera batteries were all taken (alkaline based ones) I travel between japan and america two or three times a year for the last 30 years. this last trip was one for the books! not sure where to start"
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Cons: "Delayed for 2.5 hours."
Pros: "I was with my friends which was nice"
Cons: "I will never fly Air China again. Flights were delayed coming and going which effected my plans, and kept me in Beijing over 24 hours, air china showed zero interest in accomadating or taking responsibility. Literally the worst experience I have ever had flying on each of the four flights I was on with them."
Cons: "needs some new movies specially for having to sit for 14hrs. no USB adapter either.food was okay.seats are not too comfortable.airport was hot, AC wasnt working, tsa employees are rude and brutal when searching into your belongings and body. Airport needs more variety of restaurants and English speaking employees.WiFi is horrible."
Pros: "Entertainment options"
Cons: "Staff was grumpy and just looked like they hated their job Food was terrible All 4 flight legs were late Beijing airport feels like a luxury prison, no decent food options, no budget options for anything, only super overpriced boutiques."
Pros: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Pros: "Food terrible, baggage was damaged after flight. Security checks in Beijing are hell for a family. Entertainment system worst ever seen as a lot in Chinese. They re-use blankets! Otherwise ok."
Pros: "I enjoyed that there were constant updates on turbulence and the seats were mostly comfortable."
Cons: "I did not like the fact that despite there being of dozens of empty seats with leg room, and me clearly being unable to fit in the normal seat because of my height I was not allowed to move my seat. Also, most of the food was fantastic, but the breakfast was atrocious."
Pros: "Affordable fare"
Cons: "Older plane with limited on board entertainment, poor hot meal, delayed flight"
Pros: "It was on time and relatively cheap. Grateful for nonstop itinerary. Love the interactive map available to see flight over the pole."
Cons: "Food poor. Breakfast was same as dinner...rice and not good tasting chicken in a gravy. No other snacks or meals in a 14 hour flight. I departed hungry. Very few movie selections for Westerners. Cold air in cabin made me pull my blanket over my head to stay warm, despite wearing a jacket."
Pros: "Comfortable seat and attentive staff"
Cons: "4 hour long layover in Beijing got me into my final destination by 4:30am. Later I learned that it is very common to be delayed in Chinese domestic travel. I will try to not fly domestic in China again. Instead, get an international connection in somewhere like South Korea."
Cons: "My luggage was not on the plane when I landed in destination even though I was at the airport at 5 in the morning and I didn't fly out at 8 at night... they went through my luggage taking all my brand new zippo lighter that was not even used yet stating that they had fuel in them which they confascated in China. There was no help where to go when you landed in Beijing. Didn't get my luggage til 3 days later delaying my travel"
Cons: "We missed our connecting flight to bangkok, thailand due to airline depature delay. It took over four hours to receive tickets to next available flight to thailand. Hotel accomodations and shuttle service was very poor and delayed, leaving us stranded at the airport sleeping and waiting with poor food options for another eight hours."
Airlines flying from Toronto Pearson Airport to Zhengzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Zhengzhou
Masks required on board, masks provided on flights from Toronto Pearson Airport to Zhengzhou
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Airport to Zhengzhou
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Airport to Zhengzhou
Waiving of change fees. Search flexible flights from Toronto Pearson Airport to Zhengzhou