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Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
I liked everything accept the delay try to improve in that area
Same problem with very poor food. Gluten free options can taste great, there is not reason to be give suboptimal meals in this situation.
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.
The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.
Excellent airlines. I highly recommend using Emirates. Its my number 1 airlines
I enjoyed the live television programming for entertainment, and honestly everything was acceptable. It’s just that I choose emirates, because they have always been so much better in so many ways – food choices, service, accessibility, friendliness of the staff. None of those things were poor, but they have definitely slid from their position of excellence. One example would be that after the dinner meal was served, the flight attendants huddled in the back galley with the curtains closed (by the way, that’s where snacks and drinks are), and you have to interrupt them to go back there to either ask for something or to get a snack. While they do not respond in an unfriendly way, you are led to believe that you are interrupting them by coming to get a snack or making a request. Even something like, “ Yes, how many I help you?” would be a great improvement.
No towels or tissue and chocolate and mint provided before arrival
Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.
Overall it was a very good experience. Boarding was efficient and well organized. The cabin crew were excellent. The meals were tasty and quite filling. The warm bread rolls were a nice touch. Seats were comfortable even if they were a little narrow. Entertainment selection was excellent.
I had already opted for Vegan food before 2 months yet they say we have no record for it,
The business class experience was awesome - I will be using QATAR airways again and it'll be business class again - appreciate the privileges afforded to the business class clients - thank you.
Overall good but staff in the place looked extremely tired after 8hrs in 14 hrs journey and then service was cut short and response time for calls increased in later part of flight. Food was ok not astonishing
If you want to make money pls charge it in the ticket, Chennai check in crew simply forcing travelers make payment for unnecessary. Second, Chennai crew not even listening travelers request. Poor service and not sure you will improve with my feedback.
professional crew god service good entertainment need choices for diabetic meal
need to improve management and air hostess services. Rest of it’s OK.
Everything from start to end was good and easy plus clean i enjoy my trip in qatar airline
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.
In my opinion, Etihad Airways is a first rate airline except for one important element. On the day before my return flights, when I chose my seats on the Etihad website I was charged an additional $55 (US) in order to sit on the aisle. I was not at all happy about this additional "hidden" charge and I felt cheated.
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
Eine Toilette der Business Class war gesperrt und somit nicht benutzbar.
One thing is very important is you people not giving seat arrangement together to couple, senior citizen. You have to take care of senior citizen. Do not look about money. Money is not important everywhere. Make relationship strong is very very important. I like Etiyad air line out of all air line. Food was hot and delicious. Air hostess gave very good service, nice attitude, very good behaviour. I gave 10 out of 10 marks. Thanks Jivraj
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
Very very bad service very tight seats never ever flying with Etihad again
Everything was great. Cabin Crew was awesome and very helpful. Thank you so much.
Short travel duration. However, I had placed meal preference while booking my air ticket but was given vegetarian meal on board. Food was okay. Not so great. Didn't like Spanish eggplant, cold chickpeas salad. No hot soup was available. Everything cold cold only.
It was awful. For a 37 minute flight time,we had 1:30 hours delay. If someone had a connection flight he or she couldn’t reach for sure. The only positive point was online check in.
Limited snack options cause the snack vendor was on strike
The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".
It was an excellent experience, traveling from Toronto to Denver with United.
Ontime boarding. Almost 1 hour take off delay. We could have boarded slightly later since the pilots were in traffic
I go am isle seat because it was half empty Food strike no food available
Flight was delayed, jeopardizing the following connections. Food was terrible. Crew was great.
This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.
Great experience on this Air Canada flight. Everyone was polite and respectful, even the passengers are very polite.
My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's did not work so I'm glad we brought our own entertainment.
Their security process is excessive. We were checked when we got off our incoming plane, at the gate and up the stairs when boarding the plane. Come on.
Food was unfit even for prisoners. larger front seats are terribly uncomfortable, which is ironic. Thorough need to upgrade aircraft on such a long route.
Air India needs to launch new planes. Seats are worn out, most of the plane's TV screens wasn't working, USB charging ports wasn't working as well so I can charge my phone & watch my download movies, Food was mediocre, the plane smells. How can Air India put through their customers with this bad experience? This complaint needs to get escalated to the upper management. How shameful is the upper management to improve this plane? The flight is going back & forth from NEW YORK & DELHI. Two of the big cities in the world and this is how your experience is for sitting in a plane for 12+ hrs? Get your planes fixed ASAP Air India (TATA Management do your job right).
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
The crew smile nicely when you board and exit, in between they are sullen and innattentive
The food was abysmal, entertainment system didn't work. seats were broken, toilets were unclean, I am going to write an official complaint because the experience was below average.
I liked the timing but rest all were bad like below: 1. No restroom and food in waiting area at gate before boarding the flight. There was 2nd security scan at gate C2 and if someone goes to restroom which was outside that gate have to again go through security. So not having restroom, water in waiting area I felt is a blunder. 2. Entertainment system was not working for many passengers including mine. Crew members told about issue not fixed on time hence 16+ hours was tough to spend. 3. Food in domestic Air India flight was better but in international flight it’s not good.
Good service. Make airport terminal more clear. Too many flight delays
Aircraft interior was in bad shape. Dirty and seats were torn in places. Entertainment system was not working and did not work through out the 14 hour flight! Several passengers had the same issue.
Toronto Pearson Airport (YYZ)Canada
Asia - Toronto Pearson Airport