Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Japan
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 18h 25m
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Japan.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Japan is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Japan with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Japan up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
Cons: "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Pros: "very good"
Cons: "Kiosk, bag service, One World Integration"
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Pros: "Very comfortable and nice atmosphere"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Cons: "Missed flight due to medical emergency"
Pros: "The crew were very polite,"
Cons: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Pros: "JAL is great!"
Pros: "It was short flight.. I slept good through."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "No major disasters, comfortable seats, on time."
Pros: "Excellent customer service"
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Pros: "Food Service Crew actually cares about you"
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "Simply excellent !!!"
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Pros: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Cons: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Pros: "Comfortable flight, friendly staff."
Pros: "A sense of quiet efficiency. On time and courteous."
Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."
Pros: "The crews are very understandable."
Cons: "Kayak dont consider about how much time it took to get to another connecting flight when the passenger need to recheck the bag and change terminal. 2 hrs gap is barely enough. If i have to repeat the same thing again, i may not beable to get to board."
Pros: "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
"Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more."
"Great airline with friendly staff, on time departure. Unfortunately their website is really difficult."
Pros: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Cons: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "Food, seat comfort, service"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Great experience all together"
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The cabin staff were extremely caring."
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Cons: "Not enough English movies/tv shows"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Cons: "Better movie selection"
Pros: "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
Cons: "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
Cons: "can maybe be a little bit less strict on luggage weight"
Pros: "Nice wide comfrotable seats. The crew and staff were friendly and efficient."
Cons: "The food was just average. The overweight lady by me was all over my space. I wish airlines would tell passengers to consider thier neighbors and ask then to respect pooples space."
Cons: "Some way to soften the sleeping experience. Memory foam?"
Pros: "attentive staff"
Cons: "they destroyed my suitcase"
Pros: "crew was great!"
Pros: "The crew, food and entertainment were great!"
Cons: "The price from economy to the next level seating is double the price for only a couple more inches? The service was the same and the leg room and food was the same. Go economy next time."
Pros: "Special meal options. Services from Cabin attendants were also nice."
Pros: "The plane wasn't full and we could spread out. Food was fine."
Cons: "Awesome and excellent50"
Pros: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Pros: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Cons: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."
Pros: "The crew were nice & the flight was on time."
Cons: "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "good as expected"
Cons: "everything good"
Cons: "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
Cons: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Cons: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
Cons: "i wish they had better hygiene"
Pros: "Cabin crew works quickly; nobody plodding around."
Cons: "Only thing I would have liked was some pepper with my meals."
Pros: "I liked that the Airline was very accommodating in arranging an alternate flight for me, after they caused me to miss my Connecting flight in Taipei, due to the delay in Hong Kong. I didn't mind being redirected through Seattle first, and then on to Chicago, but. . . . ."
Cons: "The 1hr, 40 minute delay in Hong Kong ended up costing me 11 hours of additional travel time to reach my final destination. The Airline arranged for the last leg of my flight to Chicago from Seattle to be on a different Airline, and it wasn't so comfortable. Arrangements were made by the airline in Taipei for my flight out of Chicago for me also, but with a 4 hours layover and on a "Standby" condition. This I didn't understand because there was a much earlier flight leaving Chicago on this same airline and it wasn't full. Staff at the ticket counter did eventually correct it to the earlier flight for me."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Overall experience was very good. Check in was long but clerks were very good."
Cons: "I did not like that they moved my cabin bag without telling me. Attendant realized afterwards and apologized."
Pros: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
Pros: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Cons: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Cons: "the food was a shame"
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Pros: "I like the food. And also the great crew! very nice and always smiling."
Pros: "Onboard foods and entertainment are good."
Cons: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."
Pros: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Cons: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Pros: "The movie options were good."
Cons: "The annocments were hard to hear and understand"
Pros: "The movie selection was ok. Could be better."
Cons: "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
Pros: "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
Cons: "Outdated entertainment system that does NOT have a touchscreen"
Pros: "easy helpful checking,boarding and clean plants with meal service. On time helpful stewardess and friendly approach"
Cons: "Meals basic but food and wine free, no entertainment on board"
Pros: "Plenty of seat room, great entertainment/WiFi, plenty of food served. Crew very polite. Boarding very easy. Flight left on time and arrived very early (30 minutes)."
Cons: "Cabin was a bit warm. Crew just does not get that they need to come around to pick up trash - accumulated way too much on a 13 hour flight. Last meal food was lukewarm. Asian food options a bit strange to western palate."
Pros: "same as previous flight"
Cons: "same as previous flight"
Pros: "Entertainment and arrived 1 hr early as scheduled."
Cons: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Pros: "There was nothing good about this experience. Management at the highest levels made decisions that showed gross inattention to the wellbeing of passengers and crews."
Cons: "My wife and I were scheduled to fly out of Taipei on the day a major typhoon made a direct hit on Taiwan. Taipei was shut down, offices and shops were closed, residents were sheltering at home, and other carriers had cancelled essentially all flights during the 10 hours when the storm was projected to be over the island and had posted long delays (of 8 and 10 hours and longer) on their uncancelled flights. Only EVA stubbornly clung to the fiction that our flight and others would actually depart -- and depart on time. EVA's refusal to acknowledge reality -- and timely communicate that reality to its customers -- made planning impossible, stranding passengers at hotels without bookings, preventing contingency planning and forcing many passengers to make needless trips to the airport over treacherous roads made hazardous by heavy flooding, downed trees, blowing debris, high winds and blinding rain. EVA's decisions cost us money, inconvenience, time and anxiety. For the passengers and crews on inbound planes that EVA actually landed or tried to land in Taipei that day, the consequences were worse: head and other injuries from extreme turbulence and hard landings, and then hours on tarmacs unable to deplane because the winds were above the maximum level for the safe deployment of jetways. Getting out the next day with an upgrade to business class doesn't do it for me. I am a United 1K-Star Alliance Gold flyer. I fly a fair amount and I expect, above all else, an uncompromising focus on safety and clear, candid and timely communication. Never again EVA."
Pros: "Well worth the price. The service, entertainment system and food was great!"
Pros: "Great service. Great team!"
"There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle."
Pros: "Amazing crew, Great flight."
Cons: "Nothing I can think of."
Pros: "Crew was amazing"
Cons: "Rude flight attendant. Disgusting!"
Pros: "The new aircraft A380 was so comfortable."
Cons: "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
Pros: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Cons: "Food is just so so and they should give snack for long flights."
Pros: "Very nice crew."
Cons: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Cons: "Again, late landing! And I had to catch my next flight in an hour, so I had to literally run and beg everyone in front of me to let me be the first in line when I exited the plane, claimed my baggage and checked it in again to DC, passed through Customs, took the shuttle from Terminal 5 to Terminal 1, went through Security Check for me not to miss my last connection flight. I couldn’t even go to the bathroom. All my flights on Asiana Airlines from the US to Manila and vice versa were screwed up!"
Cons: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
Pros: "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
Cons: "I would love a vegetarian option!"
Pros: "The food is so good."
Cons: "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
Pros: "Business class seats are a lot more comfortable than earlier versions."
Pros: "The service crew was outstanding!"
Pros: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Cons: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Pros: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Cons: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Pros: "i love the foods and entertainment"
Pros: "Everything went smoothly from check in to boarding. Flight was on time. Flight Attendants were very friendly and one of the best I’ve had the pleasure of flying with. Leg room was adequate."
Cons: "Seats are not designed for comfort on long flights. Used airline pillow to provide additional cushioning."
Pros: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Cons: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Pros: "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
Cons: "See above not best but good did serve wine with food"
Cons: "Comfortable seats"
Pros: "Food and staff"
Cons: "tv screen too small... need upgrade or newer type plane..."
Pros: "Large body plane, A380 is exactly what's needed"
Cons: "Need more movie selections and USB outlets don't work given it's a newer plane. Was the same when I traveled to Seoul."
Pros: "On time, excellent staff!"
Cons: "Improve the food menu. The entertainment screen is a bit small and old."
Pros: "everything OK"
Cons: "the food was served in a carton box, the meal was a sandwich and desert in a cup."
Pros: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Pros: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Cons: "Nothing to complain."
Cons: "Delay to board then delay in plane to take off"
Pros: "Food only pork and no other choice"
Cons: "They tell you that's what we have Take it or leave it"
Cons: "I do not understand why only one bag was allowed to be checked if it was an international flight. When it was boarding time, there was no organization. It was whoever lined up first."
Cons: "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"
Pros: "The leg room is very spacious and the staff are very friendly."
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
Cons: "in-flight entertainment could use some improvement on variety, both on music and movie selections."
Pros: "Everything it was great experience flying with asiana"
Cons: "Crew was very attentive"
Pros: "The crews are friendly and Helpful staffs."
Cons: "Chairs is not comfortable. It so hard!!!"
Pros: "the food, the plane ride the shows that were showing on the flight"
Pros: "Attentive staff. Good food. Smooth flying. A++++"
Cons: "Poor selection of in flight movies. Power outlet not working"
Pros: "The plane crew was awesome"
Cons: "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
Pros: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Cons: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Pros: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Cons: "Nothing that I didn't like. Very impressed from beginning unti landed."
Pros: "Very good service"
Pros: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Cons: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Cons: "No vegetarian food."
Pros: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Pros: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Pros: "The crew and service was excellent, as good as it gets."
Cons: "The week before notice of aircraft switch (which gate agent said happens very frequently) from flat bed to old style 2 + 2 seating, with angle, and quite uncomfortable seat, is apparently a frequent Asiana bait and switch. This is a deceptive and inexcusable and deceitful practice. Too bad, because the crews are so good, but doesn't make up for 12 hours without sleep, before an important meeting."
Pros: "Enough space for feet, kind crew members, good food, free alcoholic beverages."
Cons: "Air system got very cold over several hours during the flight. Experienced by myself and my traveling partner. There was also a huge gap of several hours when it seemed no staff came by for drinks, but there might be a chance that I just missed it. Also the display screen kept coming on, alone by just accidentally striking the switches on the armrest when moving. Not the best design, if this keeps happening."
Pros: "When I finally reached the right person to reschedule my first flight, Asiana was great at fulfilling my request to be put on a different flight."
Cons: "It was rough knowing who to get in contact with when my flight was rescheduled to arrive a day later than I planned. This was last minute and I was very concerned that I would have to have an overnight layover in Seoul and arrive a day late in Vietnam."
Cons: "The entertainment console was very outdated. You couldn't select a movie as it played on a reel--so you had to wait until it was over to watch it. ALso, the screen would go blank or black and would be fuzzy not due to turbulence but just plain bad equipment. The stewardess couldn't help as it was something they could obviously not correct. This made the 12 hour flight not fun."
Cons: "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Pros: "Flight was on time"
Cons: "Food Crew"
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Cons: "I didn’t have a pillow."
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Pros: "On time. Good service"
Pros: "Too cramped"
Cons: "The seat was a bit small for me, legroom a bit tight."
Cons: "Too salty for the meal"
Cons: "Good flight"
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Up and down at the right time and place. Great experience."
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Cons: "Worst flight experience ever-"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Pros: "Boarding and staff"
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Pros: "Very good service. Professional and friendly"
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Pros: "On time Good service Nice crew"
Pros: "Cathy service"
Cons: "Seat didn't recline"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Pros: "The crew are very nice and helpful."
Cons: "Wish they would improve the food, the bathroom, and the cleanness of blanket and pillow please. It was such long flights from Boston to Hong Kong round trip to stuck in there. The quality and hygiene are important."
Pros: "Business class service was the best I've ever experienced from any carrier."
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Pros: "The food"
Cons: "seat did not recline."
Pros: "Quiet, warm water in bathroom sink. Movies"
Pros: "Flight attendants were great."
Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pros: "The staff was very helpful and friendly. Location was perfect."
Cons: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pros: "Great service."
Cons: "Nothing to complain about."
Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Airlines flying from Toronto Pearson Airport to Japan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Japan
Masks required on board, masks provided on flights from Toronto Pearson Airport to Japan
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Airport to Japan
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Airport to Japan
Waiving of change fees. Search flexible flights from Toronto Pearson Airport to Japan