Find Cheap Flights from Toronto Pearson Intl to Tokyo Narita (YYZ - NRT)

Overall I didn’t like the flight

Food,customer service,comfort and entertainment

The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient.

Good service - food/beverages etc

Was stinky at the rear seats near the toilets

There is absolutely nothing I can say that I liked about China Eastern flight. See comments below.

Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight.

Service

Nothing

Second standby adventure of the day got longer as inbound flight was late.

Efficient

Delayed departure; cramped seat; minimal amenities

Everything

Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well.

I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy.

Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home.

Great service, on time.

Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats.

The crews' smile and politeness were excellent.

The line was way long to check in at the Narita International Airport.

The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run.

I don’t like anything

Food,customer service,entertainment and comfort

Attentive attendants i business class

Overall I didn’t like the flight

Food,customer service,comfort and entertainment

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

Food and entertainment has to be better.

In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later.

The crews' smile and politeness were excellent.

The line was way long to check in at the Narita International Airport.

Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well.

I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy.

The stewardesses were kind and courteous, attending to every need with a smile.

Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L

I don’t like anything

Food,customer service,entertainment and comfort

Good service - food/beverages etc

There is absolutely nothing I can say that I liked about China Eastern flight. See comments below.

Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight.

It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand.

Service

Nothing

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

Everything

Staff and crew were great. Very accommodating.

I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens.

Food and services

The crews' smile and politeness were excellent.

The line was way long to check in at the Narita International Airport.

Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home.

I don’t like anything

Food,customer service,entertainment and comfort

Comfortable flight,on time departure,friendly staff

Long layover

Good service - food/beverages etc

Making my way to the bathroom during boarding I was instructed to return to my seat simultaneously as the flight attendant nearly pushed me to the ground in haste.

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Efficient

Delayed departure; cramped seat; minimal amenities