Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
Overall I was quite pleased with the experience; the cleanliness; the polite and attentiveness of the cabin crew; and the delicious food options.
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
The plane seemed pretty old and the food was not good
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
Delayed, Bad American style food (not tasty, horrible cheese for a flight to France). Incompetent cabin crew (I asked how to connect by cable my headphones and the flight attendant suggested me Bluetooth which is not available). Good space
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
We had to deboard using stairs. Why didnt you have the aero-bridge?
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
Food hardly ever changes Videos not often updated for often travel.
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
The food quality could have been a little better. Not sure if the flight was late due to weather but that was another thing. Overall it was a good experience.
It was ok. I wish if they could maintain the time.
Internal air serrulation was poor, felt suffocated after a while. Food was horrible. Seats were not comfortable at all, no leg or arm stretch room at all, even though I am not a big person at all. Dhaka transit passengers' waiting area was also horrible, dirty and unfriendly service. Middle of the journey opening previously checked in baggage was extremely unpleasant experience. I never experienced anything like this before in my 30+ years airplane journey experience.
I like food, look for extra meals or foods please
Late Biman. I will never ever go with Biman again.
There was a lot of kindness on the part of the crew. There was a strong smell throughout the plane.
Worst staff from Vienna. one of the server was very rude and annoying as she thinks she owns the airlines
Bad seats. Broken entertainment system. Charging port not working. Seats were broken worn out. Crew was amazing. They helped as much as they could.
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
only passenger seats are too much narrow. It’s not comfortable otherwise it’s good. Seats are very important because it’s main in Travel
Boarding was through bus even though aerobridges were empty. Major mess
Mumbai to New York was not comfortable as I was given different sits in hat what I paid for
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
The aircraft interiors are falling apart. Felt like a waste paying for business class as it was indistinguishable from economy in any way.
What a pathetic plane it was. Entertainment system didn’t work. USB port was broken. There was a hole on top of folding serving table. Broken restrooms in the middle of flight.
Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business
