Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Pros: "The crew was amazing and food was good."
Cons: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Cons: "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
Pros: "The flight attendants were very attentive."
Cons: "There is no order of who gets in first in the line. Everyone just lined up even when there was a sign about the seat number. You can hardly understand the PA system when they are calling the passengers to board. Not enough restroom for the economy flight."
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "Convenient and affordable price"
Cons: "the seat is too small, but it is okay the food need to be improved"
Pros: "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
Cons: "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
Pros: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Pros: "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
Pros: "After traveling on the large US carriers China Southern is a breath of fresh air. Nothing is too much trouble for the cabin staff who were absolutely fantastic. The price was super competitive. Will always try and travel with them on trips to Asia."
Cons: "Tea coffee not good..food not good...average service"
Pros: "Flight was on time."
Cons: "I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline."
Pros: "CS did offer Priority Business class immigration and lounge"
Cons: "Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!"
Pros: "the flight from guangzhou to LA is airbus 380, has freaking 2 stories!"
Pros: "Amazon A380 flight, great service by the flight attendants."
Cons: "Unable to check in online."
Pros: "Friendly service"
Cons: "Have to take a. Bus to the air field to get on from airport terminal"
Cons: "The food was awful. I felt sick after eating it and still feel sick after many hours. Being on a 15 hour flight we don't have much choice but to eat some of it"
Pros: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Pros: "very good service both on flight and on the phone"
Cons: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
Cons: "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
Pros: "I like the cleanliness of the toilet"
Pros: "Non stop Flight to Guangzhou,Timing of the is good you can start your work earlier."
Cons: "only they serve is chines food , They should have 2 options. they dint have any new movies"
Pros: "Crew tries to help"
Cons: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Pros: "Good wine"
Cons: "No sparkling water, no good meet"
Pros: "Good cabin crew."
Cons: "Flight was hours late"
Cons: "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
Pros: "one crew member was a decent human"
Cons: "where to begin? unannounced delay? check. random gate changes with no agents check. missed international connection check. disorderly game of thrones boarding and disembarking? check. i could go on but I need to leave this airport. 14 hour flight became 2 day misadventure"
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Service was ok. Overall experience was ok"
Cons: "Although ticketed travel said 1 layover. We also had a transfer which was not explained properly in wuhan. On my trip to hcmc I had to stay a night with out food or water"
Pros: "It was the cheapest flight I could find that time. My connection flight delayed because of weather in Urumqi, but they tried to solve and gave me free accommodation for night. Food wasn't that bad."
Cons: "Urumqi was bad weather, so we landed in Kashi. Team didn't explain well about it. So there was no explanation. Even I didn't know where I was, what going to happen. They need to improve their English and also should explain to Passengers. Also, not really helpful for connecting flights. They put yellow sticker on our chests but wasn't sure why they did."
Pros: "The ground crew at GuangZhou was very helpful in leading us from our delayed flight to our 2nd flight,"
Cons: "Our 1st return flight from Wuhan to GuangZhou was delayed for an hour, and we almost missed our flight back to the US by minutes as we have to go through Customs. But we had to pay for a cart transportation from the terminal because it was too far away. I felt like China Southern should've paid for the transport service, as it was their fault that we almost missed our flight."
Pros: "The flight got cancelled and Kayak is asking for experience. The next flight I am getting is after 30 hours."
Cons: "The flight got cancelled and Kayak is asking for experience. The next flight I am getting is after 30 hours."
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Pros: "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
Pros: "more room for leg compared with some of other airline"
Pros: "Best time saving flight"
Pros: "The inflight crew was accommodating and friendly. If I were to chose this airline again I would take a shorter layover"
Cons: "I had a 13 hour layover in Guangzhou and was told a voucher was offered for a hotel and a meal. I figured with this layover I could possibly see the city while I waited but a damper was put in those plans. It took me 3 hours to figure out how to acquire the voucher due to not having any assistance from the staff or them not speaking English. The airline basically chose the hotel for me because it would have been another hour wait if I decided to change the hotel. Upon arrival at the hotel I met another passenger that had been in the city for 2 days back and forth to the airport because her connecting flight was late to Guangzhou and the airline had no space on the other flights. The wifi connection at the airport was poor and I was unable to use the food voucher at the time I arrived as it could only be used for breakfast. Their is no wifi offered on flight and the food was okay."
Pros: "On time"
Cons: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
Cons: "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
Cons: "Kinda rude flight atendants, poor food and warm beer And no alchoohol,"
Cons: "smooth trip! no hassles"
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Pros: "Not much, but the crew were friendly"
Cons: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Cons: "Was a decent and modest flight."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "Crew was very friendly"
Cons: "Food was not great"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Pros: "The crew and the food."
Cons: "On time"
Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake."
Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Cons: "Very friendly crew members."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Cons: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."
Pros: "Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages."
Pros: "Crew is nice and always ready for helping."
Cons: "Food was terrible and not fresh"
Cons: "Delayed. Bad food. No entertainment."
Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."
Pros: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Cons: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Cons: "My bags never arrived and haven't been found to date"
Cons: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Pros: "The flight attendants were awesome and the food was good."
Cons: "All was good"
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"
Pros: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Cons: "No way to check in on line."
Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"
Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Pros: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Pros: "timeliness of boarding polite and helpful crew"
Cons: "We had to get off to go through immigration"
Pros: "Never never fly with This airline Poor Customer service"
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew was great, and seat was comfy compare to other European airlines seats"
Cons: "Less salt in the food would’ve been better"
Pros: "attentive and polite flight attendants"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "The flight was fine"
Cons: "Had to process in and out of immigration then back into airport No transit area"
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "Why is my passport number wrong?"
Pros: "crew was nice"
Cons: "food was dry"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "The food was good and staff was friendly"
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "They redirected me to other carriers"
Cons: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Cons: "Xiamen air doesn't allow advance check-in and boarding passes. It makes it inconvenient in Korea coming back to Xiamen."
Pros: "The seat was fine"
Cons: "Everything was fine no problems"
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one"
Cons: "EVERYTHING. food was not good either"
Pros: "Both check in and in flight crew were very nice and helpful."
Cons: "Snack option"
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Pros: "Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive."
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "Food and worker take care very good"
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "Access to the airport was good. Nice people of hong Kong"
Cons: "It was hard to get info from China eastern airline. Delayed flight with no communications"
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "Ok better than before"
Pros: "businessclass seats good"
Cons: "not really busyclassfood"
Pros: "I iike the 777 over the airbus. Good movie selection."
Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The crew and food was really good"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Cons: "Didn't even get into that"
Pros: "Very little."
Cons: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Pros: "The flight was on time. The boarding process is quite efficient."
Cons: "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
Pros: "No delay and arrived on time"
Cons: "Connecting flight took too long"
Pros: "One membre of the crew"
Cons: "No veg meal"
Pros: "Definitely one of the best airline travel experiences of my life."
Cons: "The food has room for improvement but was decent."
Cons: "The butter came with the rolls were not salted, no taste. There was no pepper for seasoning. The crew was nice, but maybe too eager, gave the impression of some emergencies all the time, rushing and almost running, made me nervous watching them. They need to slow down and calm down."
Pros: "Lots of free movies. Leg room was ok. Flight left on time."
Cons: "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
Pros: "Nothing. Never was boarded."
Cons: "Didn't even start my trip from JFK, much less get to Kathmandu. They said that I didn't have the proper visa, so was not even allowed to board the aircraft. I was booked to do a stopover in Kunming on a travel visa (72 hr.) enroute, but China Eastern demanded a regular tourist visa! So I was turned away and no refund on the fare. Even though I have done this sort of thing -- 72 hr. transit visa -- other years on other airlines. My exasperation on this knows no bounds, especially since I don't seem to have any recourse."
Pros: "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "airport at China was a little bit more organized and he boarding was smoother."
Cons: "The connecting flight from china to JEJU was delayed, not sure if it was due to airspace but we were in the plane for 45 minutes before it took off. Overall no a great experience"
Pros: "The seats were roomy for economy class."
Cons: "The time delay, they fed us our meal before lift off because we were sitting on the plane for hours."
Cons: "The food for the two leg of the flight is the same. The inflight screen showed the same gag show"
Pros: "Food was ok. Entertainment was ok."
Cons: "Airport wouldn't allow us to bring bottled water, the carrier only passed out very small quantities, infrequently. Many of the passengers were Extremely rude and stold seats. The gentleman next to me tried elbowing me out of my aisle seat, pointing at open middle seats. Flight crew refused to say or do anything about their behavior. I've flown to Asia 25+ times and have never seen behavior like this on a flight, nor have I seen such an incompetent flight crew."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "The journey was smooth, the seat was comfortable enough. Food was decent."
Cons: "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
Pros: "I like the seat configuration."
Cons: "The food selection was poor, and the food tasted like economy class. For the price of a business class seat, the food should be better. I had to ask for pj's. The first flight was better than the returning flight."
Cons: "Cramped. Creepy crew and food wasn't great."
Cons: "Flight was delayed two hours"
Cons: "flew business class. except business class is just like economy only your sitting up front. no comfort, no entertainment and food same as economy. relatively short flight, but on longer flight you might as well just buy economy."
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"
Cons: "Preference wasn't given to my ailing father nor was his needs that were requested beforehand, met. They could not communicate well either and just kept messing up any kind of questions or concerns brought up to them. This happened once, and we thought it was a one time fluke. Never again."
Pros: "They provide a pillow and blanket. The movie options were excellent."
Cons: "It was ok. Bad food but at least foos"
Pros: "I did not know thiis airline untill this trip and I am very satisfied with the services I had."
Cons: "No coments."
Cons: "The flight was canceled and when my secretary called your office your C/S rep did not promise a refund. I expect this handled properly and promptly."
Pros: "The crew is super friendly."
Pros: "Costumer service"
Cons: "Time late"
Pros: "Beautiful new plane, professional crew, totally decent food."
Cons: "Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower."
Cons: "I always prefer asian airlines"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "Crew was very friendly and helpful."
Cons: "Not a thing"
Cons: "thank you for all services"
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Pros: "Great food"
Cons: "Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight"
Pros: "Good service with good cooperation."
Pros: "I did not take this flight becase of overbooking. I cannot understand why it is assumes that I took this flight."
Pros: "Provide new movie"
Cons: "More small snacks provide."
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "Love the space of airplane"
Pros: "Very fast getting luggage to us after the flight!"
Pros: "It was my 1st family trip to Korea from LA, USA. I was worried before trip because I have just turned 1 year baby. But the crew were so nice to us especially my baby they give us the best service to us ever. Food was great and they fed baby food too! even I didn't ordered(I didn't know that i had to pre-order.). Our seats were comfy and there was some space for my husband's legs; he is pretty tall. anyways so thankful trip for our family!"
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Cons: "Only one choice for red wine and it was pretty bad."
Pros: "Business class section very good and clean. Cabin crew very attentive. Good value for a business class flight."
Cons: "Being a Chinese airline, it lacks the variety of US inflight entertainment choices compared to an airline such as Cathay Pacific."
Pros: "The crew was nice."
Cons: "They didn't have any vegetarian meals available. All I could eat was a roll & a few pieces of fruit. Even the salad had meat/fish on it. And the flight was delayed by 3 hours which ruined our plans during our layover."
Cons: "I will never fly Air China again."
Pros: "I was able to sleep most of the flight"
Cons: "The people next to me were annoying and smelled awful."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Very poor service was very bad air hostess very rude"
Cons: "Everything els was disapointing"
Pros: "The crew were nice"
Cons: "Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!"
Pros: "The price!"
Cons: "The food was ok ok"
Pros: "Better customer service"
Cons: "Air China staff need to better understand and learn how to talk to people."
Pros: "The blankets they give you are quite soft and the food isn’t too bad."
Cons: "Another flight we’ve had with air China that ran late (3 of 4 flights we had on our trip, all air China, were late). The cabin temperature is a bit warmer than most airlines."
Pros: "Friendly service"
Cons: "Lost my luggage"
Cons: "I will never fly Air China again in my life. Absolute worst customer service. They lost my bags for 5 days and didn't do anything to try and make amends for it. The staff is extremely rude. No one speaks English except for "hello" and "goodbye". The meals are dog food. The seats are absolutely claustrophobic. Worst decision to try and save money by going through Air China. SPEND THE EXTRA MONEY AND GO WITH SOMEONE ELSE. All four flights with them were consistently terrible. Stay away. It's not worth it....."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Pros: "Staff was friendly and helpful. They were very accommodating and even found me a vegetarian meal even tho my request hadn't gone through. On time and on point."
Cons: "No negatives to report at all!"
Cons: "The flight to Bangkok was delayed 8 hours with no information for most of that time. The flight back was delayed 2 hours. My bags were lost on the flight back. The food is horrible and the service terrible. The audio quality for entertainment was awful. Stay far away from this airline."
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Pros: "That this airline delivered me safely to all points."
Cons: "Robotic flight attendants: they acted like robots and never as humans. Smiling is not what their operational programs have missed. They are RUDE people. People should try not to even change planes in China. Koreans and Japanese people are much far adorable than any one Chinese I encountered. They have to step up. For now, never again on any Chinese airlines. Taiwanese airlines provide much better service."
Cons: "30 min to boarding time they changed the gate from E25 to E 57. They have around 250 people jammed into small space, where we had to board a bus to the tarmac and board the aircraft using the stairs carrying our carry ons. At the boarding gate the personnal were mainly giving out instructions in Chinese and people like us had no clue what was happening. There were two lines formed for passengers to check in, when I got to the front of the line the lady said I had to go to the other line as the line I was in was for business class and First class. This is to board the bus to take you to the aircarft. Again there was no clear announcements saying which line was which!!!"
Pros: "The flight attendant was nice."
Cons: "The "dinner" was a snack. I'm not a big eater but this tiny serving was a joke. I had planned to actually have a meal on the plane so I needed to ask for a second dinner. Seriously?!"
Pros: "Good service . Spacious seating on the long flight from the usa"
Cons: "The delay in take off -two hours on the tarmac with all planes grounded with no reason stated. ."
Cons: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"
Pros: "The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize. I am thoroughly disgusted with the process and FlightNetwork."
Cons: "The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize.disgusted with the process and FlightNetwork."
Pros: "Selection of movies"
Cons: "Small seats"
Pros: "Movie selection and food was OK"
Cons: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."
Pros: "I found the seating comfortable, crew helpful and nice"
Cons: "Was not at all impressed with the movie choice, very limited, discovered that I couldn't use my IPhone (Apple) for reading, also had some trouble with the touch screen"