Pros: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Cons: "Everything was great!"
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."
Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."
Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Pros: "I like how the flight was non- stop."
Cons: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
Pros: "The ataff assigned me an exit row qwitj extra legroom"
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Pros: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Cons: "Had to process in and out of immigration then back into airport No transit area"
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."