Daily cleaning, installation of cabin HEPA filters on flights to Xiamen
Scores according to KAYAK customer reviews
Cons: "if the Monitor would work and not 1 hr late"
Pros: "on time, comfortable (business class"
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Cons: "Air Canada needs to step up their game and get better in seat technology."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "on time"
Cons: "No vegetarian options"
Pros: "Inonized windows"
Cons: "English subtitles for movie collections"
Pros: "The new tinted windows are cool"
Pros: "CAs are very kind."
Cons: "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."
Pros: "I had room!"
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "Plane delay due to passenger on cell phone before takeoff"
Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"
Pros: "very pleasant"
Cons: "nothing really"
Pros: "That there were no delays."
Pros: "Very fast."
Cons: "The screen was not responding well"
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "Reliable. Easy to board. On time!"
Pros: "Service was poor. Attitude was less than enthusiastic."
Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."
Cons: "Waiting for an hour on Tarmac upon arrival in LA"
Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"
Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."
Pros: "Extra care for passengers"
Cons: "They lost my luggage!!!"
Pros: "great seats much roomier than other airlines"
Cons: "Baggage misplaced"
Pros: "Upgraded unexpectedly"
Cons: "Got delayed for almost 2 hours. Unacceptable"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "Delay after delay."
Pros: "On time. Clean. Efficient"
Cons: "Movies and audio lacked currency, simply old and little variety."
Pros: "Fast and easy check in"
Pros: "Comfortable plane!"
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Cons: "Air Canada is terrible"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "The plane was up and down twice when it landfall."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Pros: "See above"
Cons: "See above"
Cons: "Fast boarding"
Pros: "The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,"
Pros: "Great flighy"
Cons: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
Pros: "Aircraft , oraganized, accomdating and the service was just unexpected."
Cons: "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."
Cons: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."
Pros: "Crew very friendly."
Cons: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."
Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
Cons: "Darkening of the windows so early. Beautiful views were missed."
Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Pros: "The flight was inexpensive and once we were airbirne went by quick"
Cons: "we waited an extra hour in the plane, seats not comfy"
Pros: "on time"
Cons: "it is short distance, it is fine for myself"
Pros: "I had the chance to chose my meal in advance, the food was great"
Pros: "There was nothing particularly remarkable"
Cons: "I wished that the TV screens were positioned such that the screens were clearly visible from all seats."
Pros: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Cons: "The food was mediocre at best."
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Cons: "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."
Cons: "Seat uncomfortable. Limited service btw meals. Some offers of water needed"
Pros: "Service was great,"
Cons: "Seating was a little cramped for business class,"
Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
Pros: "Food was okay compared to Melb-Guangzhou journey that was excellent."
Cons: "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."
Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."
Cons: "Not able to use ur phone in airplane mode!!"
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Pros: "very good service both on flight and on the phone"
Cons: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
Pros: "Everything was mediocre at best"
Cons: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."
Cons: "I was transferred to Guangzhou first without prior notice."
Pros: "The services was excellent. Everyone was polite. Overall was very good experience."
Pros: "Solid meal, regular beverage service"
Cons: "No use of cell phones, even in airplane mode. Then, they don't allow entertainment units of exit rows to be out."
Pros: "It was emty"
Cons: "No commoditys, choice of films"
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Cons: "No travel kit available for passengers"
Cons: "They lost my baggage and changed boarding times without notifying me."
Cons: "Worst experience with the airline, but personal interactions were decent. The airline changed their flight times and subsequently changed our seating arrangements. They were impossible to get ahold of, and it took an international call to be told we would be charged more to change our seats back. Once we were at the gate, it was easier to speak directly with the agent."
Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."
Pros: "Complementary free acamodation"
Cons: "Really unconfortable"
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Cons: "Flight was 40 minutes late... and the seats are very hard!"
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Pros: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Cons: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Pros: "comfortable seat in economy comfort section friendly crew"
Cons: "We left late and arrived late and waited a long time to disembark, down the stairs, and into an extremely crowded (standing room only) bus that must have driven us for 10 minutes or more before we reached the terminal. Fortunately I had one of the small number of seats on the bus but I felt very sorry for all the people who had to stand."
Cons: "We couldn't land in Kunming so we arrived with 6.5 hours delay"
Pros: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Cons: "Nothing, they were amazing."
Pros: "The staff was very friendly and accomodating."
Cons: "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
Pros: "The food was good and the airline attendant was kind enough to give me a window seat"
Cons: "The fact that I had to recheck my luggage multiple times with no instruction was annoying and uncalled for. That and going thru way to many security checks in China even though I was connecting flights. Taking a flight to Wuhan to get off plane go thru customs then getting back on plane when I already did that was absurd."
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Pros: "Good service"
Cons: "Food no good"
Pros: "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
Cons: "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
Cons: "Delay but no action I did hang around at airport for 7 hrs"
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "Flight seat"
Cons: "Food service"
Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake."
Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Cons: "Very friendly crew members."
Pros: "The flight was smooth and the service personnel was nice and professional."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Cons: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."
Pros: "Plane departed on time. There was food service and 2 beverage services."
Cons: "long wait to get to our destination gate."
Pros: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Cons: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Cons: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Cons: "My bags never arrived and haven't been found to date"
Cons: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Pros: "The flight attendants were awesome and the food was good."
Cons: "All was good"
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"
Pros: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Cons: "No way to check in on line."
Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"
Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Pros: "Flight over Himalayas was breath-taking!"
Cons: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Pros: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Cons: "no vip room"
Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Pros: "timeliness of boarding polite and helpful crew"
Cons: "We had to get off to go through immigration"
Pros: "Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable."
Cons: "Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Cons: "Delayed / diverted - no communications whatsoever"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "The flight was fine"
Cons: "Had to process in and out of immigration then back into airport No transit area"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."
Cons: "Why is my passport number wrong?"
Pros: "The number of take offs equaled the number of landings :)"
Pros: "crew was nice"
Cons: "food was dry"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"
Cons: "wrong food?"
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Cons: "They cancelled my ticket I had to purchase my ticket again"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Pros: "Staff was friendly"
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "The food was good and staff was friendly"
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"
Pros: "GOOD Service, Great Priceing!!!"
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Cons: "Was just a bit warm"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "Friendly crew, very efficient."
Cons: "Changed gates at the initial boarding time, had to check the board because the original gate still showed the same flight information. Flight took off 45 minutes late"
Cons: "Seats are narrow, leg room limited, and food is minimal."
Cons: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Pros: "Crew pleasant and friendly"
Cons: "The food is terrible. Selection of beverages and meals very limited."
Cons: "Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!"
Cons: "Flight was canceled but there wasn’t any notice prior we arrived at the airport. And there wasn’t any employees from air China to inform us at the airport. Unprofessional!"
Cons: "See above..."
Cons: "I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time."
Pros: "Was fine for a short flight. "Western breakfast" was decent - 2 little pancakes, some scrambled eggs, and a (chicken?) sausage. Staff were kind enough to let us move to the front of the plane and get off first as we had only an hour to get to our connecting flight in Beijing."
Pros: "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"
Pros: "Very easy flight and check in. I had no luggage so that made it even easier."
Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."
Pros: "Crews were polite and helpful"
Cons: "Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines."
Cons: "No tv on this flight. Kinda sucked but hey, first world problems. Overall it was just fine"
Pros: "Everything. I love Air China. Great service. Delicious Noodles."
Cons: "You name it, I've flown it, but Air China takes the cake for all-around worst experience on a plane. For starters, the idea of customer service hasn't made it's way to Air China. The staff were cold, at best, and rude, at worst. The food is one step below prison food. In my opinion, it was inedible. Every Air China flight I took (and I took 4) were the most turbulent I've ever taken, almost as if the pilot was purposefully trying to rattle us. Finally, one of the most annoying things about Air China is not being able to check in via app. Their tech is from 1987, so you have to go to their airport counter and endure long lines. I will NEVER fly with them again."
Cons: "Every thing First of flight got cancelled for no reason only Maybe because the plane was not full Oh my god no body can speak English there All the immigrants officers all staff none of them And boarding was outside by ladder it was freezing cold Cold and wind was up maybe 100 mile very bad for Kids all the children was crying Very bad service will never travel with any Chinese air Line again And the bo"
Cons: "Seat cover in front was broken.. complained to attendant who did nothing."
Pros: "Some attendants were nice and sweet. Food was decent. Planes took off and landed on time. Allowed me to carry on guitar, eventually. Pleasant seat neighbor. If I fly again I will purchase business class tickets without a doubt."
Cons: "Some attendants were rude and possibly hate Americans. I think I may have been the tallest person on the plane and somehow ended up in the last row which has the least amount of space(huge metal box under seat directly in front of me). Could not sleep either 15hour flight due to a mixture of turbulence, cold temp, baby’s crying, etc... If I ever fly Air China for 15 hours again, I know now to spend a little more on business class seats."
Pros: "Good service, comfortable seats"
Cons: "Entertainment screen is fault."
Cons: "On 11/29, the flight from Beijing to San Francisco was delayed because the incoming plane was late. All passengers were greeted at SFO with instructions for compensation. The instructions read "To claim the currency compensation, passengers must have a debit card issued in mainland China and marked with Union Pay!" If you are not a Chinese resident, you are out of luck!!! Americans be warned: Fly Air China and be treated a second class passengers!"
Cons: "See above. The lack of room is particularly concerning on such a big plane."
Cons: "One suitcase did not make the transfer; food was not good"
Pros: "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me."
Cons: "When we landed and I had to change planes I did not have time to get to my next flight and almost missed it, Air China crew member did come find me in a golf cart and raced me to my flight. Then young man wanted a tip I had nothing but American dollars on me and had to dig to find that as the crew stood waiting for me to board was kinda awkward"
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Pros: "Food was aweful! So bad that I had to get a vegetarian and the vegetarian was taken too literally, one piece of cucumber between two pieces of toast! The crew were not hospitable and nice at all! They would make u uncomfortable if u asked for something! The movies for entertainment, aweful, old and not up to date!"
Cons: "Baggage delayed and no response after emails, and I had to buy few things as I was only carrying one bag and one laptop bag. Their baggage handling is done by third party and there is no response from either. How does one get their attention ?"
Cons: "Same as above, and the entertainment is also limited for western customers."
Cons: "Food, entertainment"
Cons: "Missed my flight because I pushed the wrong date."
Pros: "Not much. Size of seat and legroom same as other economy class so although cramped it was acceptable."
Cons: "Flight was delayed but no announcements and no change to boarding information posted at gate. Food was inedible and also not enough for the long flight. The major food groups served were white bread, white rice, and more white bread. With some extremely salty and corn starchy food in small amounts to go with. Entertainment system had touch screen that was very difficult to use, 90 percent Chinese movies, and headphone was very unsatisfactory."
Pros: "There is rudeness every step of the way on this airline. The gate was moved with no notice yet an email was sent, and with no service because I'm in another country and the airport didn't offer free wifi, we were clueless. Had we not looked just to doublecheck, we would've missed the plane. During the transfer the security might as well have frisked me in a room because they were THAT invasive and dumped all my stuff out of my case, smelling my things, throwing out whatever they saw fit without letting me know. this was jist a TRANSFER We let them know we only had half an hr.they didn't care. As a resuly we (along with 9 other passengers) missed the second flight. We went to Information and the lady waved us away and told us to go to security.We went to security and told her we missed the flight and her response was "so?" We went to the police we got generic direction that made us have to go back to them three times because they were so dry and rude; we had to become borderline irate to get any help. Once reaching the captain he greeted us with "What do you want?"At this point I was ready to blow. He finally sent us to the rifht person who was the warmest kindest person during this whole ordeal and helped us get a flight two hrs laters.. Next flight..You are cattle on this plane. Move, sit down, shut up. No ac for the first hr. Forget warm towel, you didn't even get a smile or greeting and i honestly don't care for such things but my flight coming with another airline was SO drastically different I guess I was caught off guard. This was a 12 hr flight, yet to get any service was like being annoyance. The stewardesses made faces if you ask for water. No one came around with coffee or tea or to offer water unless it was meal time. The food was sub par. The best part about it was that at least it was hot..but not all edible. They take your cups, leftover things you might be saving and toss without permission. I had an entire sandwich saved because hrs went by with nothing and they just grabbed it and threw it in the trash. When i brought it to her attn, she just kept moving. The bathrooms were unstocked and stunk. The whole experience sucked. Never EVER again."
Cons: "Please read above noted."
Pros: "Look forward to my return trip"
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Pros: "They gave us a meal on a flighy that was only an hour and a half long"
Cons: "The entire flight the plane dropped and there was severe turbulence"
Pros: "They accommodated to my vegetarian diet"
Cons: "I missed my connecting flight because of late landing"
Cons: "I missed my connecting flight due to a late landing, and the next flight was 8 hrs later. The crew members were less than accommodating."
Pros: "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
Cons: "Chep ticket did not send us any information for the flight .we need to check the flight detail from Google .others did send us the information one day before about the confirm flight and the terminal infor ."
Pros: "Check-in and boarding went very well, very quickly."
Cons: "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
Pros: "Flight was fine, some delays but Ok"
Cons: "Air China lost my bags, and never once helped me in retrieving my lost luggage. Got my bags back 1 hour before my return flight 10 days later. Thanks in no part to Air China, about 3 hours of long lines and frustration trying to find my lost luggage."
Cons: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
Pros: "This has got be the worst airline for customer service. I was on hold for over 2 hours on multiple occasions just to make a simple change to my ticket, which for some reason can't be done online. After realizing their customer service number is a complete hoax, I had to take an hour long train ride to the airport to make the change. Once there, I was told they couldn't make any changes and I would need to call customer service. I insisted calling was pointless at which time the aiine staff shruggered her shoulders and walked away. I made another attempt to call the customer service number, which I still believe no one at all works at. Needless to say, I ended up eating a $1000 plane ticket because of their refusal to help. DO GIVE THESE PEOOLE YOUR MONEY. THEY TOOM PLENTY OF MINE."
Pros: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Cons: "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."
Pros: "Nice plane, nice crew, no problems."
Cons: "Plane was empty and passengers were not allowed to spread out for more room and comfort."
Cons: "There was no organization to boarding the plane. People did not board by seat number."
Cons: "Announcements in Chinese (OK) but when live and not the tape one could not tell wheather the stewardess was talking in Chinese or English until she would say....thank you Need to improve their English, little difficult to communicate with them, otherwise very polite, attentive and clean."
Pros: "I like the movie choice on my screen at the time. However, I think I just got lucky on this trip and was able to watch great movies while on a 14 hour trip."
Cons: "I didnt like the fact that after the first few hours of the flight, the bathroom on my side of the plane was unavailable for the rest of the flight. Something went wrong and it just stopped working."
Pros: "Affordable fare"
Cons: "Older plane with limited on board entertainment, poor hot meal, delayed flight"
XiamenAir has waived its change and cancellation fees on flights to Xiamen Gaoqi Intl. Confirm policy on booking site.
|Flights from Vancouver||12h 02m|
The cheapest airline ticket to Xiamen from Canada in the last 72 hours was C$ 1,037 one-way, and C$ 1,205 round-trip on the route from Vancouver to Xiamen. The most popular route is from Vancouver to Xiamen and the cheapest ticket found on this route in the last 72 hours was C$ 1,205 round-trip.
In general from Canada, XiamenAir flies the most to Xiamen. The most popular route is from Canada, and XiamenAir flies this route the most.
Xiamen Airport is 9 kilometres from the centre of Xiamen. View on Map.
Xiamen is served by Xiamen Gaoqi Intl Airport, also commonly referred to as Gaoqi Intl, Xiamen, or simply Xiamen Airport. The airport code is XMN.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Xiamen.
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Airlines flying to Xiamen have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Xiamen
Masks required on board, masks provided on flights to Xiamen
Social distancing seating
Middle seats unavailable to book on flights to Xiamen
Testing for antibodies, testing for symptoms for flights to Xiamen
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