Daily cleaning, installation of cabin HEPA filters on flights to Nanjing
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Scores according to KAYAK customer reviews
Cons: "if the Monitor would work and not 1 hr late"
Pros: "on time, comfortable (business class"
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Cons: "Air Canada needs to step up their game and get better in seat technology."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "on time"
Cons: "No vegetarian options"
Pros: "Inonized windows"
Cons: "English subtitles for movie collections"
Pros: "The new tinted windows are cool"
Pros: "CAs are very kind."
Cons: "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."
Pros: "I had room!"
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "Plane delay due to passenger on cell phone before takeoff"
Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"
Pros: "very pleasant"
Cons: "nothing really"
Pros: "That there were no delays."
Pros: "Very fast."
Cons: "The screen was not responding well"
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "Reliable. Easy to board. On time!"
Pros: "Service was poor. Attitude was less than enthusiastic."
Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."
Cons: "Waiting for an hour on Tarmac upon arrival in LA"
Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"
Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."
Pros: "Extra care for passengers"
Cons: "They lost my luggage!!!"
Pros: "great seats much roomier than other airlines"
Cons: "Baggage misplaced"
Pros: "Upgraded unexpectedly"
Cons: "Got delayed for almost 2 hours. Unacceptable"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "Delay after delay."
Pros: "On time. Clean. Efficient"
Cons: "Movies and audio lacked currency, simply old and little variety."
Pros: "Fast and easy check in"
Pros: "Comfortable plane!"
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Cons: "Air Canada is terrible"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "The plane was up and down twice when it landfall."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Pros: "See above"
Cons: "See above"
Cons: "Fast boarding"
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Cons: "i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours."
Pros: "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. In the course of 20 hours they served two full meals with sandwiches for snacks. These were decent meals as far as I am concerned."
Cons: "Guangzhou to Toronto, the cabin was a little warm for my liking, I don't think it ever got below 25°c in there, for me it made it a bit difficult to sleep. This was not the case on my flight from Toronto to Guangzhou so maybe this was just an isolated case."
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "Boarding procedure, flight attendants were helpful"
Cons: "China Southern caters almost exclusively to the Chinese market and, essentially, operates like a gigantic bus for Chinese tourists making their way across the seas. At least 95% of the passengers were Chinese. Why does that matter? U.S. customer service is entirely absent. That means, things that you take for granted, like selecting your seat and getting your boarding pass on-line, is unavailable. Their website, such is it is, simply is not developed to the levels one would expect. We were unable to select our seats, get seats together, check on the status of the flight, check-in on-line, or get a boarding pass in advance. We essentially paid huge $$$ to a company then crossed our fingers that our reservation would be honored when we got to the airport. VERY STRESSFUL"
Cons: "the meals were not really pleasant to eat"
Cons: "It was almost an hour late and no explanations in English were given"
Cons: "See above"
Cons: "The flight was more than 2 hours late and I almost missed my connection. All the explanations given were in Chinese. There was nobody on board who could tell me what is the matter."
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Cons: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
Pros: "We arrived safely."
Cons: "I was unable to check in online.When I mentioned this at the ticket counter the agent responded that they kept hearing that from passageners. Apparently this wasn't enough of an issue to make any changes. The plane was uncomfortable for such a long flight. Lots of movie choices, but few current choices. Flight attendants weren't that friendly."
Pros: "Cheap and service was okay"
Cons: "Seats are uncomfortable They lost my luggage."
Cons: "Food was average. but as I paid a low a low fare I was overall very pleased. I provided my own headphones as the supplied headphones are usually terrible on all economy flights"
Cons: "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
Pros: "The flight service was excellent and very attentive."
Cons: "I don’t eat airline food but if the quality of the food in the economy section got better, I might try eating it."
Pros: "I like the gentleness and politeness of the stewardesses, the toilet were clean very often by the stewardesses on board , they always keep it clean n fresh"
Cons: "The announcement in the aircraft was not very clear, could be due to the sounding system. My flight was delayed for one n the half hours ."
Pros: "It was on time even thought there was a storm."
Cons: "Ok I really don't understand this. I'm from Guangzhou and CAN is home airport and China Southern Airline is pretty much my hometown airline. So basically CAN is their hub and they should have certain privileges at CAN. But every time I went to CAN to take a China Southern airline I had to take a shuttle to board the flight. Even for a huge flight like 787 you still have to take the shuttle to board. Can't they request a gate for big air crafts like this? And then the food is really bad. If you don't have to land in CAN, I would consider flying to HKG instead with Cathay Pacific."
Pros: "I have been customer of this company for one year. The service is heart-warming. Thank you."
Cons: "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
Pros: "Service food attendants wonderful"
Cons: "It was long"
Pros: "Overall I have 5 bc it wasn't airlines fault"
Cons: "Flight was delayed 2 hours"
Pros: "It was an inexpensive flight. Flight attendants were nice enough. Drink cart came by several times and one meal was served. Counter for check in opened on time and flight was on time."
Cons: "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline."
Pros: "Crew was friendly and helpful at all times."
Cons: "only 1 movie plays on all screens, no choices or options."
Pros: "The food is great"
Pros: "They provided two meals from LAX to CAN, and another meal from CAN to HAN. Plus, because we had an 8-hour layover in Guangzhou, they gave us a hotel room, which we only used for about 3 hours, and which had a free breakfast buffet for guests. That was a nice way to spend what would've been a boring layover."
Cons: "Online checkin did not work."
Cons: "I wasn't allowed onto my flight home because I missed my flight from Guangzhou to Seoul. Ridiculous that it was "for security reasons," but I could pay more money (cost of an entirely different flight) to bypass the protocols. I ended up getting a ticket from United that cost less than what China Southern was asking me to pay to get onto the flight that I had already paid for... My takeaway from this is use websites like these to find airlines that are offering cheap flights and then just go to them directly to buy the tickets. Easier to deal with flight changes that way."
Pros: "Efficient crew."
Cons: "Chaos at gate. Use English for announcements as well. Delays."
Pros: "I liked the extra leg room that I received with the upgraded seat due to my Skymiles affiliation. The crew far exceeded any American airliner. Food was good. Wasn't my favorite but it was a good meal considering what you would receive on other Airliners."
Cons: "Check in was a bit slow"
Pros: "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
Pros: "Airbus A320 used on DEL - CAN segment has the best legroom I have seen in economy class. I took Asian vegetarian meal, food was good."
Cons: "Newer plane. Nice crew."
Pros: "movies on board"
Cons: "I Had a horrible experience with both my flight to Thailand and back to the US. On my way there, there were 2 women involved in heated verbal altercation ( although I do not understand Chinese but their tone of voice and body language speak for itself ). The stewardess did not do anything to defuse the situation. It took another passenger to offer to switch seat with one of the woman. Then came a toddler crying all the way to China. The horrible part of the thailand flight was that I was not being inform in San Francisco that I had to pick up my luggage , check in to get my boarding pass and then go through custom again. I know I should not be complaining considering the cheap fare, but I still expected a little more from this airline."
Pros: "I like the crew very much , everything was great"
Cons: "I don't like that the crew members have a hard time with speaking English"
Pros: "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Pros: "Great entertianment system from games, to movies. Friendly staff, clean, and on time. Had lots of snacks provided, cup o noodles, sandwhiches, peanuts."
Cons: "the entertianment system did not work the first half of the flight. the snacks were self served, and first come first served. So many people took 2 or more, and some didnt get any, etc."
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "The staff was very kind and professional"
Cons: "The Boarding process was not organized. A long bus ride, seemed excessive to board the plane Lack of instructions at departure after checking in and the departure counter they did not call by row numbers to Load the back of the plane first , everyone pushing and shoving. Very disorganized will Fly another carrier from past experience"
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "came to dalian at least"
Cons: "flight cancelled due to weather conditions, chaos at the ticket counter. no support for the overnight planning, ticket counter doesn't decide. manager lost in huge groups of discussing chinese travellers. who sours loudest to be served first. no drink, no food offer."
Cons: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."
Pros: "The staff at the airport was helpful to give direction."
Pros: "I loved the comfort, AC, etc. and the flight attendants were very attendant. I really like the TV set up and the entertainment available along with the pillows and blankets!"
Cons: "The food. Some is alright but the majority is quite bland."
Pros: "I liked that I eventually managed to escape that blasted place."
Cons: "We arrived on time from our first leg only to be told that our original flight at 6:20 was cancelled - no reason, no apology. I was put on the next flight with China Southern which was due to leave at 9PM, but due to weather conditions our plane was delayed. I understand that the airport can't control the weather, but we were given no information as to when the flight was due to leave, which was finally at 12:30AM. Because my ticket was changed to the second flight, the staff who were handing out the dinners for hundreds of people stranded didn't believe that I had been waiting for more than 3 hours therefore I wasn't entitled to the gruel contained within the flimsy plastic container. Ultimately, I was just relieved to escape the place."
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "Flight seat"
Cons: "Food service"
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Pros: "Not much, but the crew were friendly"
Cons: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Cons: "Was a decent and modest flight."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "Crew was very friendly"
Cons: "Food was not great"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Pros: "Crew is so polite!"
Cons: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."
Pros: "The crew and the food."
Cons: "On time"
Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake."
Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Pros: "The flight was smooth and the service personnel was nice and professional."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Cons: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."
Pros: "Plane departed on time. There was food service and 2 beverage services."
Cons: "long wait to get to our destination gate."
Pros: "Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages."
Cons: "Delayed. Bad food. No entertainment."
Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."
Pros: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Cons: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Cons: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Cons: "My bags never arrived and haven't been found to date"
Cons: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Cons: "No way to check in on line."
Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"
Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Pros: "Flight over Himalayas was breath-taking!"
Cons: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Cons: "no vip room"
Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Pros: "timeliness of boarding polite and helpful crew"
Cons: "We had to get off to go through immigration"
Cons: "I always prefer asian airlines"
Cons: "Traffic on the strip made us sit in our seats for a long time, about an hour and I had my infant on my lap who had peed through his pants but I wasn’t allowed to go to the lavatory and change his diaper or clothes! This was to Seoul not Beijing."
Pros: "The crew was amazing - so helpful and so accommodating"
Cons: "One of my luggage did not make it"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Cons: "Planes not being delayed, causing us to miss our layovers."
Pros: "The crew was “matter of fact”."
Pros: "Good connection time. Not too long, not too short. Just fine."
Pros: "I was able to sleep most of the flight it was very comfortable. Flight attendant was courteous"
Cons: "Food was below average"
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "Leg room"
Cons: "Flight amenities & entertainment, imited English and baggage service."
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "Friendly crew"
Cons: "Outdated entertainment system for a 14 hour flight. Old movies and only a few options. Also, connecting through Beijing sucks because you have to go through security again just to get to your transfer gate. I almost missed my flight"
Pros: "Service was great"
Pros: "Everything fine"
Cons: "The flight was cancelled. How can i get my money back? Thanks for your help!"
Pros: "Pleasant flight"
Pros: "Cheap ticket"
Cons: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone. The food was terrible and in a 13 hour flight we were offered no snacks between our two terrible lukewarm meals. The flight attendants were not very helpful or friendly. My boyfriend was having stomach issues and they wouldn’t let them sit in an empty seat next to the bathroom for a few hours. They also booked our tickets with only an hour to switch and had to be rushed through security."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Very poor service was very bad air hostess very rude"
Pros: "Bathrooms were clean. Foot rests were comfortable."
Cons: "Chairs did not recline much for such a long flight."
Cons: "Everything els was disapointing"
Pros: "It was the fastest boarding that I have ever experienced in an aircraft of that size."
Cons: "I was requested by 2 flight attendants to trade seats with another passenger so that he could sit with his wife who was sitting right next to me but wouldn’t ask herself. Eventually, the wife moved and there was an empty seat that was then filled with my neighbor who put her feet in my lap when she sprawled out. I did not sleep for the entire 10 hours."
Pros: "Nothing..missed both connections, air china staff were not anywhere in beijing..i was told counter was closed at 10pm and to call a lical reservation number to reschedule my flight for the next day? Seriously..i paid 5k for this ticket..my bags were checked in to my final destination but at the third destination i was told there was no transfer service ( at guangzhou) snd that i needed to claim it and check it back in even though i cleared immigration at beijing..no one speaks english and will send you in circles around beijing airport..bad bad bad"
Cons: "See above"
Pros: "Cheap price, on time."
Cons: "Seats, food, entertainment"
Pros: "My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff."
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Pros: "Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!"
Cons: "I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours."
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "Flight delayed without communication.Crackers & water that was served were all expired.Bad service."
Pros: "The flight and service itself was good and the flight attendents were very kind and orderly for having to care for so many people"
Cons: "The touch screen didnt work on my chair and when i reached my final destination the airline said they have lost my luggage and are trying to find it. That was three days ago"
Pros: "the airfare itself is cheaper compared to other airline"
Cons: "the flightwas delayed for hours"
Cons: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Pros: "We were finally able to get home but..."
Cons: "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
Cons: "AIR CHINA SHOOK ME DOWN FOR AN EXTRA $200 EVEN THOUGH I HAD PAID FOR MY TICKET IN FULL WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE."
Pros: "That the plane took off and landed"
Cons: "Delayed. By an hour. Then we had to take a bus to the plane 15 minutes. Once we landed, we had a 40 min bus ride to get off the plane."
Cons: "Flight delays and poor service"
Pros: "Legs room ."
Cons: "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
Pros: "It was a smooth flight"
Cons: "Everything very friendly staff and it was a very comfortable flight."
Pros: "The plane that WE EVENTUALLY got on was modern and nice. The entertainment system worked mostly (even though the selection was lacking)."
Cons: "Every flight was late. The staff was unprofessional and not at all helpful to my friend who was traveling with a broken leg. We needed a wheel chair for him so we could race to our connection in Beijing.... they wouldn't give us one and kept bickering amongst themselves, so he had to walk on his crutches all the way to the gate... only to find out they changed the gate because our plane was broken. Only they didn't tell us that, they just kept saying... "you can't board". I could go on and on but I am still too exhausted from the experience."
Cons: "No food for purchase. Rude service, lots of rules on board. Small movie selection."
Pros: "Quick boarding, good service from flight crew"
Cons: "Limited entertainment offerings, quality of food can be improved."
Pros: "Quick boarding, good service from flight crew"
Cons: "Limited entertainment offerings, quality of food can be improved."
Pros: "Even got food on the flight!"
Cons: "No movies"
Cons: "there was a gas leak on the plane which caused me a headache and when I asked to move, the stuartesses were very obstructive. I would recommend people not fly Air China again."
Pros: "Was pretty cheap. That's about it."
Cons: "Forgot preordered special meal requests. Not enough water served; was super dehydrated after the 10 hour flight."
Cons: "The headphone jack in my chair arm only had the right side working"
The cheapest airline ticket to Nanjing from Canada in the last 72 hours was C$ 1,084 one-way, and C$ 1,154 round-trip on the route from Vancouver to Nanjing. The most popular route is from Vancouver to Nanjing and the cheapest ticket found on this route in the last 72 hours was C$ 968 round-trip.
Nanjing Airport is 36 kilometres from the centre of Nanjing. View on Map.
Nanjing is served by Nanjing Lukou Intl Airport, also commonly referred to as Lukou Intl, Nanjing Lukou Intl, or simply Nanjing Airport. The airport code is NKG.
Most visitors from Canada will not be allowed to enter Nanjing.
Read more about travel restrictions for Nanjing
Visitors from Canada will need to quarantine for 14 days upon entering Nanjing.
Visitors from Canada must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Nanjing.
Health Declaration Form
Must be presented upon arrival
Restaurants: Open with restrictions
Bars: Open with restrictions
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