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Cons: It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic.

Cons: Every thing perfect, I’m so happy with the service.

Pros: One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response.

Cons: The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive.

Pros: I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks

Pros: Nice crew

Cons: My passport number was incorrect leading to an inconvenience at check in

Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!

Pros: too early to say

Cons: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.

Pros: The crews were amazing, food was okay, overall pretty good

Pros: Crews were very good

Cons: Foods could be better

Cons: Movies were very limited and not recent.

Pros: Great crews, food was okay, overall pretty good. Definitely will travel again

Cons: Choice of entertainment and food could be been better.