Pros: "Good leg room and nice recline for economy. Good and service very nice."
Cons: "Everything was well done and organized."
Pros: "seat very comfortable"
Cons: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
Pros: "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
Cons: "Seats too narrow in Economy."
Pros: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
Cons: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Pros: "Overal, very pleasant flight."
Cons: "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
Cons: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
Cons: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Pros: "The flight staff was very curteous and helpful, that made a difference with the trip."
Cons: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Pros: "Crew was amazing good friendly and seats was also very comfortable"
Cons: "The airline should make food better to make travelers satisfied thanks"
Pros: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Cons: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Pros: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Cons: "Traveling to Greece in off peak season."
Cons: "The plane (A330) was parked at outer parking position away from the terminal building. They kept us waiting inside the bus for almost 30min with barely working AC at 40+ degC. Once the bus arrived to the plane embarking was done via roofless staircase."
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Cons: "Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again."
Pros: "The flight was comfortable even though it was full. Punctual too."
Cons: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"
Pros: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Cons: "The smell inside the plane glad I have some sweet perfume spray."
Pros: "Crew are great. Food good. Entertainment selection pretty good."
Cons: "I don't know why but on all Etihad flights I've been on so far (4), I found the seats very uncomfortable. There seems to be no padding on them and hence they are uncomfortable especially on long haul flights."
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Pros: "The seats were soso. But the crew members were pretty good"
Cons: "They need a bugger plane"
Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Pros: "Nothing"
Cons: "Everything, totally understaffed, check-in kiosks do not work. Will avoid any carrier who uses them."
Cons: "Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight."
Pros: "Crew was nice."
Cons: "Food was really plain. More drink selection would be better."
Pros: "Very clean, new plane, excellent boarding and flight. Good entertainment options."
Pros: "They had in flight entertainment which was nice but not good options. Flew air canada on my way there, much better movies"
Cons: "No vegetarian options so I couldn’t eat meals. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. You don’t have to put meat on everything. Eggs are find wirhout cheap ham thrown on top. No order when boarding. Just one long line."
Pros: "Food was better than expected. Beverages available onboard were great. In flight entertainment was awesome. Chill music for when I'm reading my books and working and really recent movies I finally have the time to watch."
Cons: "snacks and water were haphazardly just lying around at the back when I walked around to make sure my legs didn't die from the 16 hour flight. Even though it should be a much less busy time to be assisted, air hostesses would just point you to the drinks when you ask for water or whatever, which explained why the back was so messy because essentially it turned into a self service snack bar. I observed this for both of my 16 hour flights."
Pros: "Seat space"
Cons: "Flight was 1 1/2 hours late and China Southern had shortened the connection time in Guanzough, China to Kuala Lumpur. In spite of me asking the crew to contact China Southern in Guanzough, no assistance was given. 'Service' by China Southern in Guanzough was NON-EXISTENT! We missed our flight to Kual Lumpur --where we had a driver waiting, a hotel for 2 nights, and a tour the next day. We lost ALL of those and did not arrive in Kuala Lumpur until 2PM the next day. Timing was CRITICAL that we be in Kuala Lumpur the night before per the schedule. China Southern served no beer or liquor on their international flight --only cheap wine in the smallest plastic glasses I have ever seen."
Pros: "The flight was inexpensive and once we were airbirne went by quick"
Cons: "we waited an extra hour in the plane, seats not comfy"
Pros: "cheap price"
Cons: "steward/airhostes did not smile and talked angrily to customer."
Cons: "The food box had two bread-like items (a pastry and a cake bread item). I wish the food provided was more diverse in nutrition."
Pros: "There were a lot of empty seats around"
Cons: "If there were so many empty seats maybe allow people to spread out more"
Pros: "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
Cons: "N/a"
Cons: "my two year old had a fever and the crew didn’t help us any way to ease our misery. Even asking for water was too much for them"
Pros: "I didn’t expect to get the food that we did."
Cons: "This flight was over 4 hours and there was only one entertainment option. There were 2 screaming babies the entire flight but that’s just poor circumstances. It was way too warm on the flight."
Pros: "Seats are fairly spacious, crew is there when needed; plane is ok"
Cons: "Food was really terrible - soggy and greasy; very few beverage options New movies are not bew at all, bad options for a 15 hour flight"
Pros: "The service was good, the food was fine. Someone told me the food was worst, but it was not that bad."
Cons: "The seat for economy was too small for an international flight. The smaller airplane I used for transfer was older but had a better seat. The entertainment selection was ok but many of them were Chinese based."
Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
Pros: "Terrific price! Fast flight getting home from Shanghai. 7.5 hours. Seats are always comfortable with good recline. The A330 planes configuration works best for me."
Cons: "Not having my luggage connect for flight leaving the next day. Originated in Thailand with layover of 16 hours. Pick-up bags and recheck them the next day. Would be fantastic to have them held for the connecting flight."