Cons: "delay of about 1 hour, we almost missed our international flight from beigin"
Pros: "We found an amazing deal for this flight. Overall it was good, service, entertainment, airline, etc... all was as expected."
Cons: "The flight was freezing. I wish there were some way to turn down the cold air."
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "Crew is great in every way."
Cons: "Seats are way too small."
Cons: "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
Pros: "Newer planes"
Cons: "Better foos stewards"
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "Very impressive aircraft. Efficient crew."
Cons: "Flight was delayed."
Cons: "I wasn't able to take this trip (which was supposed to be my return flight). They wouldn't let me on the plane because my boarding pass didn't EXACTLY match my passport (which doesn't have my middle name). Not only did they cancel this flight, but also my return flight. Worst travel experience ever."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Cons: "The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying."
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "On time performance that is really not a given on any flight from PRC"
Cons: "Ear pieces given only after "reaching altitude. Movie choices censored - no blockbusters (Ma Ma Mia was featured as a new release). Food rather of lousy quality with rice and pork as well as thick noodles with some thick oyster sauce and five rather tiny shrimps. Cold bun and frozen chunk of butter to start on the salad (again some shrimps with glass noodles) and four tiny pieces of watermelon. Red wine served but no white. They were quickly running through the isles with duty free but no one knew what they were selling as no catalogue in seat pocket. Qualified as a good domestic flight - not really of international standard with dirty toilets after an hour of flight time"
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly."
Cons: "Remote gate on this flight meant boarding was a little chaotic"
Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "good selection of movies"
Cons: "The flight was delayed and we were not informed as to why it was delayed. No updates on estimated times of new departure."
Cons: "5 hours delay in Shanghai/ no fin"
Pros: "Special separate Transfer Van for Business class passengers to board the plane."
Cons: "No Priority Check-in for Business Class at the Airport. We were in line with Economy class passengers. Not in English Announcement at Boarding time. Ridiculous. CHINA EASTERN web site is horrible. When I was booking for seats, only showed 2 available seats and I had no choice. When I boarded the plane there were many empty seats. That is the trick the airlines play."
Cons: "Baggage lost/delayed"
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Pros: "The crew was friendly. Seats were small."
Cons: "Food could be better. Website slow - sometimes unresponsive."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Cons: "It was a disaster from the time I boarded the flight, worst ever experience. Ground staff need to be trsined in English nd to greet eitha smile in the face."
Pros: "I was very late to the airport and expected to have to make arrangements for flying the next day. The customer service agents on the ground at LAX still got me checked in on the flight and escorted me through security to the gate in record time. I am so grateful to them for that. The plane was newer and in great shape. Lots of entertainment and the crew onboard was very nice. My one complaint is that they expected us to keep our phones turned off the entire 14 hour flight! That really surprised me! Other than that one thing, I had a really pleasant experience and will feel confident flying them again in the future"
Cons: "No use of your phone is allowed at any time during the flight! I had to hide mine so I could listen to Spotify"
Cons: "Didn't even get into that"
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "The whole trip"
Pros: "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
Pros: "Service was nice, quick"
Cons: "Not very good meals"
Pros: "Free snacks and drinks"
Cons: "Not enough smiles and politeness"
Cons: "Don't plan on being able to use any of your electronics on board the aircraft. Terrible in flight entertainment from the American funniest home video days that you watch on a community 12 inch monitor from down the aisle."
Pros: "We Wer able to still leave same day Just notice staff were very professional even though I've seen people raging with anger they remained calm"
Cons: "Delayed flights long hours of re booking too much counters to chek in n out back n forth"
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "7 repeated announcements of delay. Flight was supposed to leave at 415 pm, but did not until 9:20 pm. Light rain, no ATC delay in Shanghai, Waiting area is away from the main corridor, with no restaurants and toilets, so it's a hassle climing up and down the stairs."
Pros: "Excellent trip overall. Ban on iPhone/iPad use forced restricted entertainment choices."
Cons: "The airport was diffulvt to menuvuer."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "Almost nothing"
Cons: "Food in flight was bad Flight started late Walk to the boarding gate was 15 mins There were no food or other stalls near the gate"
Cons: "Sat on tarmac in Chicago for four hours without moving"
Pros: "Worst flight I have ever travelled. If you are looking for cheap bus travel go in this flight."
Cons: "Flight is always late. You have to run in the airport for boarding your next flight."
Pros: "Worst flight I've ever been on :(. Not only did they lose my bag, they were incredibly rude on and off the flight"
Pros: "Lie down seats, pillow and blankets very nice"
Cons: "In Business class: Food looked pretty but tasted awful"
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"