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Cons: "great"

Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"

Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."

Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"

Pros: "Everything"

Pros: "Being in economy seats for 12+ hours could have felt more cramped, because I'm a big guy. However, there was adequate space as long as the kid in the next seat has had adequate parenting. (That was a problem, but I can't blame that on the airline.) The flight attendants were helpful and friendly."
Cons: "As others have said, the food wasn't great. It's kind of a cross between Chinese and western fare, but it's edible. Also, the economy seats were a little hard. I sat on my memory foam neck cushion to give my butt a break."

Cons: "I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine."

Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."

Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"

Pros: "Friendly staffs"
Cons: "Choice of movies"

Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."

Pros: "Overall, the service is good."
Cons: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"

Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."

Pros: "Nothing"
Cons: "Everything"

Pros: "good service"
Cons: "i got a window seat"

Cons: "my middle name was incorrect and neither the airline nor the booking company Justfly could correct my name. They couldnt help me to ensure i could still make it to Kathmandu. Only option I had was cancel."

Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."

Pros: "They lost my bags for over 48 hours. I had to din my bags myself. I will never use them again."

Pros: "Liked the crew members, really sweet and respectful."
Cons: "No entertainment options (shared for two rows and is a small screen)"

Pros: "Long but very pleasant flight"

Cons: "seats didn't recline as much as they should have been able to in the space."

Pros: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
Cons: "Seats were quite uncomfortable and the entertainment could have been a little better."

Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."

Pros: "flights were on time though luggage my be delayed, itwas handled very well."
Cons: "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."

Cons: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."

Pros: "I like frankly low cost"
Cons: "I dont like old flight and food."

Pros: "Nothing"

Pros: "Nothing"
Cons: "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"

Pros: "My first flight got delayed and they did delay my connecting flight, but I was rushed to catch the plane."
Cons: "Because of the delayed flight and getting a new boarding pass, my seat that I chose when I checked in was not available, but I guess that's to be expected. Leg space was completely non existent and it was very uncomfortable to sit when the person in front of you reclines all the way back. The food options were small and they ran out of most food items by the time they got to the back."

Pros: "Crew very helpful and friendly. Offered a warmed, *fabric* refreshment "towelette" before serving the "big" meal (rather than a paper towel, not heated)."
Cons: "Plastic "tableware" (knives, forks, spoons)"

Pros: "On time boarding and departures. Comfortable seatings. Courteous staff. Food and snacks availability was great."
Cons: "Flight attendant communication in English was minimal. Staff was unaware of the type of meat being served (we do not eat pork)."

Pros: "Flight attendants very kind"
Cons: "Only pillows and blankets , no eye masks , no socks, The choice of films"

Cons: "It was very turbulent, and I felt sick the whole flight. The anncoucements made in English were not understandable."

Pros: "i was very comfortable the entire journey of my travels"

Pros: "Nothing at all was a horrible experience for me and my family"
Cons: "I hated everything about it. The staff was rude and pushy. The plane smelled bad."

Cons: "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."

Pros: "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!)."
Cons: "No personal movie selection, but it was a short flight so the kids didn't mind"

Pros: "Crew was friendly and helpful at all times."
Cons: "only 1 movie plays on all screens, no choices or options."

Pros: "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
Cons: "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks. They can do better, if they want to compete with the gulf airlines. Prepare for a long (at least 10 minutes) bus ride across the tarmac at Guongzhou. Very glitchy entertainment system"

Pros: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Cons: "Food was terrible. Seats were mediocre comfort level."

Pros: "Crew friendly, knowledgeable and helpful. Food was well planned out and tasty."
Cons: "The Airbus 380 is more comfortable but CZ owns fewer of them than the B-777. Boarding is chaotic partly due the the Chinese tradition of disorganized attack instead of queuing but also the failure of the ticket takers to insist on queueing."

Cons: "Very bad food."

Pros: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Cons: "Nothing, they were amazing."

Cons: "I was unable to use my return trip due to my connecting flight being canceled. I received no help from the booking agency or the airline in rescheduling my flight. I was forced to buy a whole new ticket. Thanks!"

Pros: "Pork meals are delicious especially century egg with pork congee"
Cons: "Dirty toilets, despite attendants have regular cleaning schedules. My headphone and media monitor was not working."

Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"

Pros: "Worst"
Cons: "Worst"

Pros: "I liked that I eventually managed to escape that blasted place."
Cons: "We arrived on time from our first leg only to be told that our original flight at 6:20 was cancelled - no reason, no apology. I was put on the next flight with China Southern which was due to leave at 9PM, but due to weather conditions our plane was delayed. I understand that the airport can't control the weather, but we were given no information as to when the flight was due to leave, which was finally at 12:30AM. Because my ticket was changed to the second flight, the staff who were handing out the dinners for hundreds of people stranded didn't believe that I had been waiting for more than 3 hours therefore I wasn't entitled to the gruel contained within the flimsy plastic container. Ultimately, I was just relieved to escape the place."

Pros: "Food was fine, left on time, attendants smiled."
Cons: "Movies they play on a TV far away."