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The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry

The neck support for the economy seats is poorly designed. It’s hard to sleep even on inclined position.

Overall good except the checkin process at Bangkok airport. Can ANA explain why the line for business class is longer than that for economy? I, BC passenger, had to move from BC line to economy line to get faster service.

Very good flight. Very uneventful which os what you want.

Staff was rude and loud. No respect for customers unlike the Starflyer Osaka to Haneda sector where service was outstanding. What a stark difference. Maybe United should learn from ANA how to do customer service.

Lucky the weather was perfect as it can be not a great flight if it is stormy

They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it

Flight was on an ANA flight not air Japan. They did most excellent. Again the flight had excellent legroom for someone that is over 6 foot tall and the staff was very very nice. The only issue you may run into is that the person sitting next to you, may not be able to speak the same language as you.

Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.

Same food options being served during connecting flights from Singapore-Japan & Japan- Singapore after one week despite different travelling hours . Rather disappointing.

Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.

Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.

Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.

The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.

Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.

We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.

Trip was fine. My only complaint was that when the passenger in front of me reclined her seat (which was, in essence, the whole flight except landing and take-off,) it was uncomfortably claustrophobic for me and very difficult for my husband to get in and out of his window seat. Also uncomfortable to watch the entertainment because the screen was right in your face.

Very friendly and accommodating staff. Food was great. Lots of movies and tv shows to choose from. Highly recommend.

Overall, it was ok. However, the food was very sub-par.

The coffee in Premium economy and economy is terrible. That's it. Everything else is great

My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.

Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.

It was perfect! United Airlines staff was extremely caring, super friendly and professional

UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao

Food is very bad and entertint not too many options ... flight attendet service is not good

For a 17 hour flight, they kept us well feed. The music selection could be better curated. The entertainment selection was about what is expected. The crew was fantastic.

I forgot to pre order gluten free on a 16 hour flight and I am pretty sure the crew raided their own lunches and first class to keep me fed.

Boarding was slow and could have been faster. Flight delayed over an hour and mad rush to catch the connecting flight which was very stressful for seniors! Luggages did not make it and no compensation whatsoever. Although announcements on plane was made for passengers with connecting flights to disembark first, reality was different as not adhered.

I didnt experience it but i saw them and heard that some are not good in customer service. They dont know how to talk with respect and in a nice way.with persons who needs it. Especially with seniors and people who does not know how to speak english that much.

Flight attendants did very well, they were all friendly and very helpful .

Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry

Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks

The worstest airlines that I never had it before. I will never choose for the future

The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.

The checkin was unacceptable. Agent took about 3-5 min minutes with me, standing in front of her, and not in acknowledging my presence. Finally, when she started processing my check in as a priority passenger, she neglected to give me a lounge pass until I reminded her . when I went to the lounge, they didn’t have me registered. However, the agent there still accepted me Did not tag my luggage as priority, so I had to wait until almost the very end before my luggage appeared. My Wi-Fi as premier elite did not work. This was not a good start to my lengthy flight.

Overall very good experience, staff is very friendly and helpful

Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.

I slept most of the flt after the red eye

Great flights. Only criticism is when landed I. Montreal, wheelchair service has no signage or anyone letting you know where to go , just an older gentleman at the desk looking confused

It's always very chill when flying to/from Billy Bishop airport and a fabulous view of Toronto on the way up/down. Free beer too on the plane!

Signature class to Uk makes the overnight flight bearable! Duck leg dinner best food we’ve been served in the air for a long time. Well done AC!

I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.

This is a regional jet. As far as those go it was average. Again poor quality for an expensive seat. Not worth the upgrade

Disappointing experience with the cabin crews on this Air Canada flight. Some crew members came across as quite rude, and one bumped into my arm without even acknowledging it or apologising. A little courtesy and kindness would have gone a long way. Air turbulence is understandable. Human turbulence from the crew, less so.

Overall very good 👍 the only disappointment was that I pre ordered a vegan meal and the longest flight YVR-SIN wasn’t on board even though check in said it was and my email booking shows that confirmed ✅ luckily some passengers were not on board and there was a vegetarian meal available, but still, I think you should know because every all the other flights were vegan meals except for the longest so that was a bit of a concern at the beginning of the flight.

Good flight. It's great you can easily go anx help yourself to snacks and water. Crew friendly and helpful. Everything ran very smoothly.

Very good once you’re in the system. The kiosk never works for passports