Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
I was sleep when they brought the food. They had put a note on my seat. There was no food when I asked for food later. There was just one main meal served in this 14 hours flight. They offered me sandwich with ham which I don’t eat since I am pescatarian. Long story short I had to wait to get to TPE to get something to eat. I am extremely disappointed from the service. I have been flying EVA since I was 1 year old. Perhaps no more EVA for me. Seems EVA glorious day is long gone
friendly and professional cabin staff... seems cold and a bit aloof...
delayed and the cabin crew was like trainees.. a bit careless and not so pleasing to their job
Except for crying babies all was ok although the movie selection wasn't the best.
Good. Please add a non- applicable category to your questions.
EVA air was nice. It was the first time I’ve flown with them. The poor entertainment choices for 2 long flights will make me think about choosing them next time. I didn’t know if would effect me so much but I couldn’t sleep and it added to the stress. The food was terrible for me but I couldn’t find how to inform them about my diet when I bought my ticket.
Crew's attitude can be better. I asked one crew member to help to put carry on baggage into overhead bin, but he was not willing to help. I needed help because my height is short. His attitude was bad.
I think the business class service has declined as compared to how it was years ago. I am not a fan of the hello kitty graphics. Boarding was long and not well organized. The lounge in Taipei was not very good, the food was very poor. Did not live up to many international business class lounges.
Boarding was good. It will be nice to have beer anytime. I asked for a beer at tea time & I was refused. Quite disappointed
Crew was great. But a bit understaffed. The business class seat, etc were dated. But comfortable. Some legs had entertainment system from a decade ago. Selections were rather poor. Food was mediocre at best. Actually poor for business class standards. I liked the lounge in Hong Kong. Showers were great. Food was nice.
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
Overall, it was ok. However, the food was very sub-par.
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
I was really impressed with the experience it was my first trip overseas. Nice staff
Not enough food for everyone. . Always run out of food when we ask
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
United airlines was top for my last trip in every way
Seats to small and crowded ....way too many additional charges. No effort to make customer feel valued
The app and the information given at the counter did not match.
The app and the information given at the counter did not match
The plane was cramped and dirty. Not enough liquid was served to stave off dehydration.
Had to wait to clean snow at end of ramp.
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
It was a short flight and for that reason the flight was acceptable.
We were about an hour late on take off and then, after we pulled up to the terminal at YVR they couldn’t open the door of the plane.
The pork noodles were disgusting. The tuna sandwich had hardly any tuna and the bread was stale. A salad would have been better. An apple or a muffin.
I like the free beer and wine but not the delays to the departure time.
The flight and service were very good. Thanks to the crew.
You gave me a “Never fly Lufthansa” experience for life. You charged me $1760 for reinstating my ticket on a cancelled flight. Service at the airport was terrible. I’m convinced that I should never fly Lufthansa.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
The Lufthansa app needs a whole revamp flight got delayed and it kept showing original time. Communicate better with you customers
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Boing 747-8’s are showing their age. The seat back screens are somewhat unresponsive. Even putting the seat “in its original and upright position” required assistance from the guy behind me-after I helped the lady in front of me! I left a ball cap on board. I’ll be flying back in four weeks. I wonder if Lufthansa has a list a found for that kind of stuff in Frankfurt?
They delayed the flight multiple times, canceled, and then did not rebook or reserve hotel rooms