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Pros: Plane was ok

Cons: Better customer service from airline employees

Cons: No WiFi at all

Pros: Very impressive aircraft. Efficient crew.

Cons: Flight was delayed.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: crews are kind and help.

Cons: entertainment system sucks, no internet

Pros: Nothing

Cons: It was hot. Just horrible experience.

Pros: Great price and reasonable to good service for a family on a budget, this worked well.

Cons: Both flights had delays based on weather, and it seemed the communication around it could have been better.

Pros: Crew was friendly and accommodating even though I was non-Chinese

Pros: I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company

Pros: Did not really like it.

Cons: More communication from the boarding staff. The delays kept increasing. Due to weather, we were delayed 4 hrs. They only decided to accommodate everyone with water and snacks 3 hrs into the delay.

Pros: A lot more leg room. Seats more comfortable.

Cons: Nothinh

Cons: Movie selection wasn't very good, and the touch screens aren't sensitive enough, so I could feel the person behind me poking the screen really hard to make selections.

Pros: We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking.

Cons: The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely.

Pros: Flight attendants were all nice and friendly.

Pros: I loved all the free food, even on short-haul flights!

Cons: N/A

Pros: The crew is better than many, but not as “all smiles” as I remembered

Cons: More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy

Pros: Overall experience and the room in economy was execellent.

Cons: N/A

Pros: Leg room was small.

Pros: Helpful staffs

Cons: Flight delayed.

Cons: Delayed for 2.5 hours.

Pros: Very great!

Cons: Very great time!

Pros: The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food

Pros: The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name.

Cons: Honestly, all is the best! I would fly China Airlines again!

Pros: Friendly crew. Good entertainment options.

Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Pros: Perfect in everything

Cons: All good

Cons: The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)

Pros: Lufthansa hands down is the best airline I have ever flown!

Cons: Check in process running smoothly and better announcement of gate change

Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...

Cons: Too much time spent at boarding. On luggage missing.

Pros: The new movies selection, food was very good, staff more friendly than previous flights

Cons: Boarding always a problem on MEA we have to wait too long in the queue

Cons: All my friends complained of back pain, so maybe the chairs be ergonomically friendly

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: Comfortable seats and good support from crew.

Cons: Entertainment options were very limited.

Cons: Just be ready for a long day but I liked the airline. It was my first time flying China Eastern.

Pros: No problems on the flight. Attendants were nice.

Cons: It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting.

Cons: Crew could be friendlier.

Pros: Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great.

Cons: Better food, otherwise good

Cons: Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours.

Pros: Seat cushions ok, but it was cramped.

Cons: Entertainment console very poor touch screen.

Cons: We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!

Pros: Nothing special. It was an ordinary flight

Cons: More leg room and cushioned armrests

Cons: Movie selection wasn't very good, and the touch screens aren't sensitive enough, so I could feel the person behind me poking the screen really hard to make selections.

Pros: In flight crew were very nice and helpful

Cons: More snack option

Cons: All my friends complained of back pain, so maybe the chairs be ergonomically friendly

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: Return trip meal was significantly better than on the outbound leg.

Cons: Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me.

Cons: As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle.

Cons: We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!

Pros: Nothing very bad experience, the staff very nasty !!

Cons: My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!

Pros: The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good.

Cons: The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room

Cons: Seats were too crampped.

Pros: The crew was very nice, but not very professional. Food and comfort in business class was pretty good.

Cons: Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long...

Pros: Crew was friendly

Cons: Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying.

Pros: The crew was really great. Arrived 25 min early.

Cons: The snack was terrible. To sweet

Cons: Food,

Pros: Entertainment selection was nice. Amount of meals was also great.

Cons: Meal service could have been closer together. We went 8 hours between meals.

Pros: Seats were uncomfortable

Cons: It would be better to load from the back to the front a lot less issues and less time consuming

Pros: The crew was very nice, and the movie selection was good.

Cons: We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup.

Pros: Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse.

Cons: Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists.

Pros: Crew are awsome.

Cons: The boarding time keeps on changing.

Pros: the airline I've heard is habitualy late. It was on this flight.

Cons: Food was barely passable and coffee tasted like toasted wood.

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: The crew was very polite and accommodating. The food was OK.

Cons: The seat comfort was not so good - not much room and not soft. The WiFi did not work.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Cons: No WiFi at all

Pros: No problems

Cons: No issues

Pros: The crew was great

Cons: Better food options. Back to the way it used to be.

Pros: On time

Pros: The crew and pilot were terrific. Soft take off and landing. We flew past Toronto over Lake Ontario. Great views!

Cons: Departure always not in time

Pros: My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day.

Cons: Air China has a poor online update for the flight status.

Cons: The flight should be on time

Pros: Movie selection was good.

Cons: Flight attendants demeanor and customer friendly attitude left much to be desired.

Pros: Entertainment selection was nice. Amount of meals was also great.

Cons: Meal service could have been closer together. We went 8 hours between meals.

Pros: On plane staff was very pleasant!!

Cons: Too long of a flight delay!!!!

Pros: The crew was great

Cons: All we got for food was a little bag of pretzels. Maybe not cheap out on that

Cons: The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude