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Pros: It was cheap

Cons: The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again.

Cons: Delay in China without any explanation.

Cons: entertainment

Pros: It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business.

Cons: The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food.

Pros: Crew was friendly

Cons: Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying.

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: Everything was normal, nothing amazing

Cons: Food, the didn’t have vegetarian options and everything was in chinese

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: Super comfortable business class seats

Pros: Everything was great. From food to entertainment was great.

Cons: Nothing

Cons: Too many pasengers had carryons. Lots of confusion on the plane for storage

Pros: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.

Cons: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Pros: Nice attention and good food. Plane and seats are confortable

Cons: Entertainment

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.

Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.

Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(

Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Cons: More in flight entertainment options.

Pros: we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared

Pros: I was traveling with a baby alone and crew was very supportive

Cons: Food

Pros: After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t

Pros: crew was nice

Cons: our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous.

Pros: The crew was fantastic and the food was very nice.

Cons: It really would have been nice to have a vegetarian option!

Cons: Better seats and food. More water please

Pros: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Pros: The food and the crew were great.

Cons: I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest.

Cons: Movie selection was a tad bit small

Pros: Everyone was friendly and helpful at all times and it was fun experiencing a different cultures food while still having the option of just chicken available.

Cons: The crew told me to go to the wrong gate for one of my connecting flights so I almost missed it but luckily it got delayed.

Pros: Comfortable chair foods and wheel chairs awesome

Pros: Spacious for economy.

Cons: Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight.

Pros: Plane was good (Economy class)

Cons: Food

Pros: Tickets were super cheap.

Cons: Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!

Cons: There was a metallic can opener in food Crew does not speak english Toilets really bad

Pros: Nothing.

Cons: The service is terrible workers are rude. I will NEVER use this airline again.

Cons: Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times

Pros: Smooth flight!

Cons: package service

Cons: Delay in China without any explanation.

Pros: Crew was friendly

Cons: Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying.

Pros: the crew

Pros: Good fly. Friendly crew

Cons: Late depart. Food was not what expected

Pros: Nothing is amazing.

Cons: 8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs.

Pros: crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus

Cons: bathroom would have been cleaner and hoping to put some air freshener in the bathroom.

Cons: the flight delayed 2 hours and 40 minutes.

Cons: No

Pros: Crew was friendly and accommodating even though I was non-Chinese

Cons: Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot.

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: Nothing.

Cons: The service is terrible workers are rude. I will NEVER use this airline again.

Pros: the crew

Cons: All my friends complained of back pain, so maybe the chairs be ergonomically friendly

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Cons: If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Cons: package service. lost my package twice.

Pros: It was cheap

Cons: The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again.