Daily cleaning, installation of cabin HEPA filters on flights to Ho Chi Minh City
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The cheapest airline ticket to Ho Chi Minh City from Canada in the last 72 hours was C$ 3,098 one-way, and C$ 1,048 round-trip on the route from Montreal to Ho Chi Minh City. The most popular route is from Montreal to Ho Chi Minh City and the cheapest ticket found on this route in the last 72 hours was C$ 855 round-trip.
Ho Chi Minh City Airport is 7 kilometres from the centre of Ho Chi Minh City. View on Map.
Ho Chi Minh City is served by Ho Chi Minh City Airport, also commonly referred to as Ho Chi Minh City, Tan Son Nhat, Tan Son Nhat Intl. The airport code is SGN.
You will need a visa when travelling to Ho Chi Minh City. You can apply for a visa online, but keep in mind that your passport must have at least 6 months of valid time remaining before expiry upon your arrival, and must have blank pages remaining for an immigration stamp.
Upon arrival at Ho Chi Minh City Airport you will first collect any checked baggage and will then proceed to the customs counter. You must complete a customs declaration form, which will be handed to the customs officer along with your passport. Note that customs officials at Ho Chi Minh City Airport are very strict in checking cameras, videos and precious metals, and all of your luggage will be x-rayed. If you are carrying more than the equivalent of $5,000 USD, you must declare this upon arrival.
When departing from Ho Chi Minh City you will go through both customs and immigration, and your baggage will be x-rayed. It is important to note that no videotapes, DVDs or CDs may be taken out of the country without a certificate to show that they have been verified as legal copies. A customs declaration is required if you are taking more than $5,000 USD with you. If you do not make a declaration, your money may be confiscated.
You have two options for taxis at the international terminal of Ho Chi Minh City Airport. The first option is to get a taxi from the main taxi line located outside the terminal building on the ground floor. When getting a taxi this way, it is important to make sure that the driver is running the meter from the beginning of your trip only. The second option is to pre-pay for a taxi in the terminal. Several companies offer this service at counters inside the terminal and, once you pay, they will lead you out to your taxi.
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Scores according to KAYAK customer reviews
Pros: "Crew was very polite. Great food and service."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"
Cons: "I am satisfied with AA overall."
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "crew was professional, attentive and polite"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Pros: "Crew very helpful. Seat roomy."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Cons: "very poor communication of information"
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Very family friendly. Good entertainment system."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Pros: "Service and airplane are the best!"
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Pros: "First about the price of the ticket, and the survis in the plane"
Cons: "Actually nothing is my dislike things."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Pros: "The service on this flight was excellent.First class service in the economy section."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "The staff took pride in providing excellent service from check in till landing."
Cons: "Still paying for wifi in 2016"
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Entertaining; organizing; staff; on time."
Cons: "More varieties"
Pros: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Cons: "I just wish there were vegetarian food options."
Pros: "Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?"
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
Cons: "It’ was awesome"
Pros: "It was a quick flight to my home country!"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Cons: "People abuse the wheelchair policies although they are physically fine."
Pros: "Crew was professional and entertainment was nice"
Cons: "Delayed boarding and took off"
Pros: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Pros: "Crew was the best part. They were very friendly and helpful."
Cons: "The food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing. Seats were cramped and entertainment options were limited but still ok for only a 4.5 hr flight."
Pros: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Pros: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "I slept all the way"
Pros: "Food is good"
Cons: "Smaller seat now with emergency seat"
Pros: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Cons: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "Nothing ."
Cons: "Poor service ."
Cons: "The way the ( check in process ) Manila"
Cons: "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Nothing to like about."
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "The price the food okay. The leg room seemed more in economy than other airlines."
Cons: "Not just your airline but a cultural differences how westerners take how they are talked too"
Pros: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Cons: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Pros: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Cons: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Cons: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "Staffs are all very polite and well mannered"
Pros: "Good in flight entertainment options, overall smooth flight, take off and landing."
Cons: "Lots of kids screaming and running around the plane."
Pros: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Cons: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Cons: "Very shock during flight."
Pros: "Entertainment was nice, food was good. When asked for a second blanket, it was given to me shortly after, washrooms were great"
Cons: "The flight attendent did not let me move to an available seat but the next two people who asked were allowed. I was very uncomfortable and freezing the whole time."
Pros: "Everything was good . Yhe only problem is the small portions of food."
Cons: "Captain concern about security."
Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Pros: "Yes & yes"
Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."
Cons: "The flight was three hours late."
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Cons: "No wonder they are one of the best airliner"
Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
Pros: "Friendly and efficient staff."
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "On time. Got an isle seat."
Cons: "Very hard to understand air host's english."
Pros: "The crew is so nice!"
Cons: "Same seat selection issue."
Pros: "Comfortable. Good service. No wait for restroom"
Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Pros: "Food was alright. Service was good. FA’s attentive."
Cons: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
Cons: "Can not catch up the fight to guangzhou"
Pros: "Great airline, punctual, attentive"
Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Pros: "Super friendly inflight staff, especially on my flight to canada"
Pros: "Great service from flight attendants."
Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."
Pros: "On time"
Cons: "Slow food service, average food. Slow after meal pick up."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Pros: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Cons: "Ordered a vegetarian meal that was never delivered."
Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Cons: "Delayed flight caused a lot of problems and charges for us"
Pros: "Small leg room, seat don't decline enough,"
Pros: "There was more leg room and the food was excellent!"
Pros: "Good entertainment and decent food"
Cons: "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
Pros: "More drink options were offered."
Cons: "Flight delay"
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."
Pros: "Very good service and comfortable plane"
Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."
Pros: "I like the snacks and the ice cream"
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Pros: "The crew was OK. The seats were normaly OK."
Cons: "Maybe better food"
Pros: "Service was excellent. Technology was amazing. The people were Beautiful"
Cons: "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
Pros: "Great service"
Pros: "comfortable seat, friendly staff"
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "Quality service and efficient"
Pros: "Si Much!!"
Cons: "I can’t find my luggage"
Cons: "A 30 mins delay"
Pros: "Food & entertainment"
Cons: "Boarding, narrow seats for a 7 hours flight & lost baggage"
Pros: "Service, professionalism"
Cons: "Food is good but very bland."
Pros: "Food, leg room and entertainment options, plus the service"
Pros: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Cons: "For a long international travel, there is nothing bad to say. They are superb!"
Cons: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Pros: "Almost every things"
Cons: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Cons: "The space between the seats were narow"
Pros: "Great crew! So efficient and friendly. I understand why it is, but security was over the top. Cabin was a big cramped. Super food offerings!"
Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Pros: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Cons: "When I arrived in Lagos my luggage did not show up and I had to arrange everything including a private pick up and courier service and I had to pay for it all and got it 6 days later and the 180.00 naira which was in the luggage was stolen."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Cons: "I couldn't get the on board wi fi to work for some reason."
Pros: "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
Pros: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."
Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Cons: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"
Pros: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Cons: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Pros: "Crew is always excellent, food is amazing. Overall is always good."
Cons: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Cons: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Pros: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Cons: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
Pros: "I had an idea of what Turkish Airlines was going to be like and was totally wrong. I was on Turkish airlines. They have excellent food, very good friendly service, even real silverware. I got a full meal on both a two hour and a four hour flight."
Cons: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Cons: "Announce too early boarding time, 50 minutes late for boarding."
Pros: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Pros: "The crew was very polite and professional"
Cons: "Food wasn't very good and it took them to long to take back the dirty plates."
Pros: "The service, food, efficiency"
Cons: "It seemed that the handling and leaving the plane took very long, probably due to airport services"
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Spaced seats, kind crew"
Pros: "All very nice"
Cons: "Boarding was unorganized."
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Cons: "My entertainment system did not work and the crew did not do anything to try to fix it"
Cons: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
Pros: "The Turkish Air staff were very patient and accommodating to the Nigerian passengers around me, many of whom seemed to not know the norms of travelling internationally. They were patient and calm, never losing their cool when the passengers were demanding or spoke negatively towards them. I applaud the Turkish Air staff for their flexibility."
Cons: "Travelling with Nigerians."
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Pros: "Crew was amazing, seating too crowded"
Cons: "Consider removing seats to add more space per seat"
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "Nice crew, more legroom, punctuality"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Pros: "Seat was really nice. So were the meals"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Cons: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
Cons: "Seats could have been better and inflight entertainement missing"
Cons: "Plane late. They had no food aboard shown on the regular menu apparently because the crew changes were delayed they did not stock the plane with food.."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Friendly Crew."
Cons: "The food that was served."
Pros: "Clean and on time flight!"
Cons: "The Food"
Pros: "Clean plane"
Cons: "No food"
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
Pros: "Video entertainment not working for my whole row."
Pros: "seats and space were good"
Cons: "2 hour delay and freezing cold inside the plane"
Pros: "That it was over night"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Staff was courteous. Plane was clean."
Cons: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."
Pros: "I was in Business class and had some room to spread out."
Cons: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."
Cons: "Food was the worst of any plane I've ever taken"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "The staff of my American Airlines journey was professional and personable"
Cons: "In days gone by space was available for all. There should be comfortable seating without having to pay more. At 6'5" my knees are crushed into the seat in frot of me so my feet can't touch the floor!"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"
Pros: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"
Pros: "The friendliness of the pilot. In flight movie and music."
Cons: "no leg room"
Airlines flying to Ho Chi Minh City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Ho Chi Minh City
Masks required on board, masks provided on flights to Ho Chi Minh City
Social distancing seating
Middle seats unavailable to book on flights to Ho Chi Minh City
Testing for antibodies, testing for symptoms for flights to Ho Chi Minh City
Waiving of change fees. Search flexible flights to Ho Chi Minh City