Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
Worst kayak is worst ill never ever use kayak ever again !!
Both flights to and back from Lyon with buses taking extra time and delaying flight at DXB. Food serving needed work.
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
Trip was fine. My only complaint was that when the passenger in front of me reclined her seat (which was, in essence, the whole flight except landing and take-off,) it was uncomfortably claustrophobic for me and very difficult for my husband to get in and out of his window seat. Also uncomfortable to watch the entertainment because the screen was right in your face.
Very friendly and accommodating staff. Food was great. Lots of movies and tv shows to choose from. Highly recommend.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
The only problem was my connecting flight to Chiang Mai on Hong Kong express that I booked through Cathay Pacific was canceled and I was never told about it. I was rescheduled on a flight 10 hours later. Very long day at rgr airport in Hing Kong after a 13 hour flight but that's OK, I understand things change but I think I should have been told. I would have prepared myself for a long wait. Great flights all around though. Thank you
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
No entertainment except on app. No outlets working to charge. Good service
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
More leg space than other flights, but felt like *maybe* narrower seats?
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
The crew were very friendly and made me feel at home. They should give us food not snacks especially when traveling with an early plane. I think breakfast will be appreciated
No problems other than no seat back entertainment. Everyone was very pleasant
1st time using air Canada. We were a little delayed waiting for a new plane that did alter our plans for the evening but it was handled as best as possible. Everyone was pleasant.
It was our first time flying wit Air Canada. I found most everything very good, however, our flights leaving and returning were both delayed. And we were met with no place to de-board the plane and had to wait an additional 45 minutes on the plane after arrival. That was very disappointing. Also hefty fees both ways on what would normally be a carry on bag on any other airline.
Like the crew, the wifi set up was a trip. Might have been my device though
Too hot. Air from vents not working Long line for toilets Not enough staff to offer water throughout the flight
So cold. Too cold to sleep. Too cold to get comfortable. Wearing boots and a jacket and still so cold that I would need to curl up if a plane actually had enough room to allow me to do that. Miserable.
After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.
Traveling from Montreal to SFO, after landing in SFO, there was no announcement about where to claim our luggages. Our gate was in Terminal 1, and went to the luggage claim area in T1, but couldn't find any information on the screen. Eventually, an airport agent told us that our luggages would arrive in Terminal 2 luggage claim area.
Everything was excellent. I had lost my ID card and the flight attendant found it for me.
I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.
Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.
Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we ’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given
Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business
Planes are very old and dated, entertainment doesn't work at all, food was below average. Flight was on time and seats have better leg space than competition.
The tv didn’t work and the seats were too small
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
The food was abysmal, entertainment system didn't work. seats were broken, toilets were unclean, I am going to write an official complaint because the experience was below average.
