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Unlimited drinks and snacks on this long flight. Very courteous Korean staff !!!

I like it when the plane have waited for passengers like us who are trying to catch the plane. Detroit was my mom's port of entry we spent too much time looking for our luggages at baggage claim which no problem. But then the problem occur after the immigration when the homeland security agents forgot to give us our passports which it took so long to find them and I was very anxious because we might not be able to catch our flights but luckily the plane to knoxville still sitting there and waiting for us. Praise the Lord for everything.

Absolutely wonderful,love the big clean plane specially the good food.

I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.

They changed aircrafts and they moved my seats that were already prepaid. I did not get the seats I paid for, so I got expensive seats that I didn't want

The flight was at least 3 hours late with not much of an explanation other than connecting flight was late

Was an easy and great flight. On time. Food was tasty and the only complaint I have is something no one could do anything about. Seems like there’s a lot of ill people in Korea these days and the flight was full of people coughing.

Good. Obviously there is a slightly condescending attitude of all American workers towards their customers but other than that all good.

Thanks for fixing the title of this question... the flight was a DELTA one marketed as a Korean Air flight. Which automatically makes it worse. The crew were actually rude in several cases and clearly lacked cultural sensitivity to the majority of the passengers (Koreans). This flight was also a minor heart attack before it started. Firstly, I thought I was buying a flight from Kayak, but it turns out they just acted as a front for this other company, UnderPricer, which took almost 24 hours to send a proper confirmation of the flight. We could not select the seats at checkout time either. We later submitted our seat selection to Korean Air, who proceeded to mess up the instructions to Delta, so our family was separated on the flight and our aisle seat was replaced with another middle seat.

It was a great experience in all aspects including passengers are respectful to each other. I will consider to fly with Korean Air again in the future.

Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.

Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks

Clean plane, friendly crew, mostly on-time departure. Negativo since there were no snacks offered. Cold drinks only was fine due to turbulence, but nothing to eat? Really?

Excellent food. Good service. Crammed Premium Economy seats. I Asked to change seats during check in. They told me the flight was fully booked. But on board I saw empty seats where I could have been easily relocated.

Great service. Was there a food option? I was given food (I could have ordered ahead of time?) but had no choice. I like choice.

basic and only minimum of service, they offer nothing special

friendly and professional cabin staff... seems cold and a bit aloof...

delayed and the cabin crew was like trainees.. a bit careless and not so pleasing to their job

Good. Please add a non- applicable category to your questions.

The app was awful. No accurate info. Paying for internet is a negative (Delta is free). The crew was very nice for the most part although you are not guaranteed to get good service. Some crew would ignore requests for things as simple as a cup of water if you were sleeping when the first serving was made. Food was great. Male crew member was exceptionally kind and responsive.

Seat width can be a bit wider. not nice that they charge extra for the window seats. online check in can be greatly improved. in other words, their online interface is bad.

Seat width can be a bit wider. not nice that they charge extra for the window seats.

Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.

I was very happy with my flight on ANA. The crew were excellent and very helpful throughout the flight. The food was also very good. The seats were comfortable and had excellent legroom. The headphone jack position was annoying, but that is a minor nitpick. The movie selection in the IFE was good, but the TV selection was lacking. Adding English subtitles to the Japanese movies and videos would have been very useful.

Seats had more space than expected. No recline, that is good.

The cabin was hot. I was sweating during the whole trip.

Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?

The ehole fliht went smoothly. No delays. Bur the food was not good.

Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.

Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.

Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates

The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.

Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.

Was in premium economy. It is slightly better than economy, but the way the seat reclines actually makes it harder to sit (the seat slides forward and the foot rest comes up - you can lie fairly well reclined but you’ll have to sit cross legged because there is no place for your legs to stretch out. Food is basic economy. Service was great. All in all good, but may make more sense to pay more for business or save a bit and just sit in economy.

Seats in "Premium Economy" were noticeably more comfortable than those in "Economy" and worth the price. My only reservation is that the foot rest did not go higher up. If it did, it would have made the seat much more comfortable.

Could had been better if they include in their menu some western food.

There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position

Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was

Everything was great, except the Wifi, but that's understandable.

I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.

I would like to commend the staff from this flight. They all looked happy and I can tell they love what they are doing and constantly smiling while serving the passengers. Special mention to the guy FA in our section. I did not get his name but he is so far the best F.A I have ever encountered!

staff are super nice and effiecient! It was a very comfortable and relaxing flight

When I booked a premium economy ticket. I then had to pay $100+ to book my seat.

Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.

Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.

I was ordered vegetarian food, but didn't services to me :(

I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.

Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.

Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.

The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍