Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "No food, late by hour"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Good snacks, comfortable flight."
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Cons: "Stop being LATE!!!!"
Pros: "Very comfortable, great entertainment selection"
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Cons: "6 hours late. Unacceptable."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Everything was in order"
Cons: "None really"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Amazing experience thank you Delta"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Pros: "Arrived early."
Cons: "Uncomfortable seating for a tall person. Cut out the drink and snack service. People can toughen up. Just offer water without using the snack cart."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Pros: "Crew were genuinely always smiling"
Cons: "WE WERE NOT NOTIFIED OF A GATE CHANGE IN CALGARY WHEN WE GOT TO THE AIRPORT. VERY CONFUSING. wE HAD TO ASK."
Cons: "More leg room"
Pros: "Great crew and great flight"
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Cons: "I missed the flight because the delay of the anterior connection and custom, and they didn't give me a new ticket, I had to buy a new one."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "The crew."
Cons: "No entertainment on board"
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Cons: "A little cold"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Great staff and spacious plane"
Pros: "Smiling faces and humor from the crews."
Cons: "I will say our flight took of a bit late which was a bother so late at night."
Cons: "First leg of flight was cancelled. Plane didn't come in at midnight as scheduled, so was not available for departure at 6:20 AM. WestJet did not inform anyone - including Kayak. Apps westjet & kayak said departure was on time, but there was no plane."
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "The Wet jet staff were very accommodating and lovely. The on board staff and on ground staff did their best to be very accommodating during very problematic weather issues related to Toronto."
Cons: "We were given wheels up time twice due to delays in Toronto for freezing rain. I ended up changing my flight to a direct from Calgary to London. The amount of time spent in the airport was definitely a negative."
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Pros: "Non stop flight"
Cons: "Internet was faulty"
Cons: "No wine to purchase this time"
Pros: "Fantastic flight!"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."
Pros: "Westjet service and staff are friendly and helpful as always."
Cons: "The delay waiting to have the plane deiced before departure was a bit of a pain, but I also know this is out of control of the airline or the airport for that matter. It is something that can happen with the weather, so we just have to be patient."
Cons: "Delayed in taking off and inaccurate information provided about the landing of the flight."
Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Fortunately the plane was not crowded at 9pm and they made up for the 15 minute delay and arrived on time. Everything was pleasant and as expected."
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Loved the individual monitors"
Pros: "Confortable seats"
Cons: "Having to go to a different line to pay for a heavy bag"
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Cons: "Use another airline"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Cons: "The flight is delayed for 5 hours without any compensation"
Pros: "Smooth ride and early arrival"
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Nothing exceptional"
Pros: "We were on a new plane and each seat had power."
Cons: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Pros: "Having it finished without losing my luggage. Nothing else went right."
Cons: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Cons: "they broke my luggage"
Pros: "Great service and convenient flight."
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Pros: "excellent. on time. smooth flight & easy check in"
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"
Pros: "I like the flight it was smooth"
Cons: "Real y the wait but it is ok"
Because I upgraded to business class
Pros: "The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers."
Cons: "Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks"
Pros: "The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys."
Cons: "I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out."
Cons: "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"
Pros: "Check In went fast, getting through security was also fast. The price was excellent."
Cons: "Small seat, did not recline fully but it was an economy ticket."
Pros: "Food and flights being on time and ran per schedule"
Cons: "London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain."
Pros: "I like everything."
Cons: "BA cited computer glitch in London. Flights were severely delayed. Fortunately my connection was rebooked. Just minus 6 hours of my time."
Pros: "Seat comfortable, Crew was great."
Cons: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Pros: "The crew was friendly and the food was good."
Cons: "Being on a plane for 9 hours in those small seats with no leg room is not pleasant, but I don't guess that will ever change. Also, no music to listen to other than United Kingdom bands I never heard of...I tried some... not my thing. Would like to have had some classic rock options, British or otherwise."
Pros: "They arrived a few minutes earlier than expected."
Pros: "Flight was safe. Pilots did fine job."
Cons: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."
Cons: "The plan from Philadelphia to Amsterdam didn't have the normal TV screens in the seats ahead of the passengers, which meant we all had one show to watch. :("
Pros: "Food !!the services"
Cons: "The seats not very good and the tv screen"
Pros: "The orderly manner in boarding & customer service"
Cons: "Everything was great"
Pros: "Great service, good / plentiful food, lots of entertainment options."
Cons: "No outlet / USB to plug in my phone or computer."
Pros: "Loved everything about this flight great complimentary food options"
Cons: "Some movies wouldn't run"
Pros: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Pros: "The crew was very polite and nice."
Cons: "I have never seen seats with such little leg room."
Cons: "In flight service needs to be improved"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Pros: "Great service, easy travel from Heathrow Terminal 5."
Cons: "Shame the complimentary drinks have gone, sign of the economic times."
Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."
Pros: "staff friendly."
Cons: "seat broken, screen broken. When fixed the choice of movies was very limited. In seat power not working, so couldn't work after battery exhausted. Flight attendants were all friendly but didn't respond to call button or other requests."
Pros: "I guess that a 3-hour delay on departure turned into only a 2 1/2 hour delay on arrival."
Cons: "The boarding process was everyone for themselves. No priority boarding at all - except for handicapped. After that, it was catch as catch can - even if you were first class or business class. The audio selection was the most sparse I've ever seen. Only 5 titles in classical music. Also, the movie "library" had only 5 choices. The flight map was a dated version. On other BA flights, there has been excellent attention to detail in Club World. This one was very poor."
Cons: "Even non-alcoholic drinks had to be purchased (and only with a credit card)."
Pros: "Excellent staff Clean bathrooms"
Pros: "see above"
Cons: "see above"
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "not much"
Cons: "5.5 hours delay"
Pros: "Ok food."
Cons: "Horrible flight from a comfort standpoint."
Cons: "We were not offered water or snacks unless we wanted to purchase, while the "first class" was given free meals and drinks. I was seated next to the curtain and they continually pushed it in to me as they serviced the plane."
Pros: "The flight was pleasant"
Cons: "That my luggage is not here and I have no idea when I will have it"
Cons: "Plane was very old and my seat was very out of condition and uncomfortable.... also ordered a gluten free meal which the main meal was fine but the 2nd meal was 2 packets of raisins!! Where as everybody else got a sandwich and snack!"
Pros: "On time"
Cons: "Not a thing"
Pros: "A great crew member or more can make a flight so much better."
Cons: "Update your entertainment systems. Head jack was broken and system old."
Cons: "The fact that even water is for purchase is disgraceful"
Pros: "The in-flight service was great!"
Pros: "Nothing good to say its an old plane, rubbish entertainment system no help by the British airway's staff not even in checkin when my girlfriend struggled to weigh bag the staff just looked and offered no assistance. Hardly came round to offer drinks meal was foul and the Sandwick was inedible. I will never fly British airways again I wrongly thought that they were a premier service how wrong was I"
Pros: "Arrived on time"
Cons: "We paid $85 each to have extra leg room - which were horrible seats near the toilet. Which became a gathering area and we were unable to sleep/watch movie in peace. Worst of all was the fact that someone was sick in the toilet (inside and out) the toilet was closed BUT no sign is placed on it so people continue to line up and wait..... unless I told them it was not in use.... this went on for 2 hours!!! A simple sigh on the door was all it needed."
Pros: "We started to board a bit late at Heathrow and finally took off 1 hr and 15 minutes late due to some technical malfunction. The flight attendants's supervisor was very rude. Everyone else I interacted with was nice."
Pros: "The staff was wonderful, very caring and courteous."
Pros: "Crew is ok."
Cons: "Be on time"
Cons: "It was all excellent."
Cons: "First plane was newer, 2nd plane was older."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."
Pros: "On time"
Cons: "Seats very uncomfortable."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "Seats are very uncomfortable. Air Canada used to be one of the best airlines in North America now I would rate them as one of the worst! Every since they started the air Canada rouge flights. Most uncomfortable seats in the business. Also staff from call center to check in are rude and act like they are doing you a favor."
Cons: "Direct flight"
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "The flight itself was good. Service at the end of the flight was the worst ever."
Cons: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."
Pros: "New 787 dreamliner, live up to the hype."
Cons: "Its hard to sleep as the seat is very bench like. Air Canada's food isnt as generous as it use to be, but their fares are quite low so i guess its a tradeoff."
Cons: "Staff was very rude especially a flight attendant named Taylor. Made us wait about an hour on the plane to wait for people to clear customs but then no one extra boarded the plane . Air canada rouge I was overall a terrible experience will not fly them again."