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They had the same movie choice as my previous flight, not much of a choice, movies were not up to date, music was uninteresting. Other than sitting on the ground for 40 minutes after boarding the plane, with pilot telling us that they couldn't load the plane because of rain, (bullshit) We finally got into Bangkok of course 40 minutes late.

They texted me my gate number and then they texted me again it’s now boarding but in different gate, and the gate was so far from the gate they texted me earlier. I have to run just to get to my flight. They always do that.

Overall, very uneventful and pleasant experience. Most importantly, no delays.

We were seated at the back and that was very uncomfortable for me with the turbulence we experienced on our way to Chicago.

Everything about Korean air is great, hands down! Will always prefer this airline from other carriers.

I enjoyed flying on Korean Air. The service was great and the food was yummy. They served white fish.

I enjoyed flying on Korean Air. The service was great and the food was yummy, especially the bibimbap and cold spicy noodles. The only thing that bummed me out on this red-eye flight was that my seat did not properly recline so I was not able to sleep.

Ford not that great the seat not to big for leg room like other airline

On time and flight crew are always so happy to help and always smiling unlike other airlines.

Crew was ok, but some passengers were a bit rude. Again, all outlets were not working, only the really slow charging usb plug on the entertainment system. Entertainment system was also bugged, some features just crash, the touch screen wasn't working and when trying to watch a movie the onscreen display kept flashing off and on making it very difficult to watch.

They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.

Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong

For a transpacific flight, flying economy is awful! The seats are cramped and its meant for petite folks! Good luck if you have long legs. BOARDING - AWFUL, we got to Hong Kong - the gate was listed, but upon arrival, there was a MESS of boarding procedures, they basically DIY'ed how to board but making three lines and putting three ground crew to check for passports in the terminal area. THEN to make it worse, after going through that cattle process, all of a sudden you see people standing and looking confused, apparently we were told to get in line to board, but the AV notification wasnt even working. So people started cramming in line - worse than cattle. One saving point, the flight crew forgot to serve me dinner and after waiting for it, I fell asleep since this was a midnight flight. After letting a crew know that I was forgotten, all of my meals were served first !!! Yay for being in the economy seats! Nothing much to write home about once more!

Was a nice experience, crews were nice and accommodating. My only complain is the super tight leg room for the economy class.

The crew is amazing, very attentive. They went above and beyond when we had a small spill. the food on this trip was not nearly as good as other Cathay flights. The economy seats are very comfortable, but when the person in front of yo reclines, you need to recline to see your screen or be comfortable.

From Chicago to Hong Kong was great., but from Hong Kong to manila we had hard time looking for the gate of our connecting flight. There wasn’t hardly any sign.

Cathay Pacific helps me with the planning due to weather delays. Well planed flights.

Cathay Pacific handle my plane delay very well. I will book with Cathay Pacific again in the future trips.

No proper procedures or announcements for boarding. Not even water was served on flight. Could not check in on line. This option was not available .

Wanted different plane design with an additional bathroom at the back of the plane.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

The plane used to go to Chicago was a bit outdated and needed a refresh

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.

Delays happen but communication and care were very low on what ended up being a long day.

they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.

Check in agent was good, stewardess was unfriendly and certainly did not have the care of the passengers in mind Spent the whole time on her phone

Wasn’t able to purchase wifi for entertainment so the flight was long

It was a swoop flight at a west jetfare… the plane was literally a swoop branded plane.. I pay extra to NOT fly the budget carriers like swoop and flair so needless to say I was annoyed when both my outgoing and return flight were on swoop planes.

Okay but not like typical first or business class. On domestic airlines

I liked the kindness of the check in counter crew, the flexibility with changing seats and the comfort. Better free drink selection would have been good but it wasn't a long flight.

Slow boarding process, tickets downgraded to Ultra Basic with no carry-on luggage, not enough space in overhead compartments

Was very busy with people crowding around as we were waiting for all wheelchairs but once out of the immediate area we were able to load onto a vehicle for our next gate

Our seats that I had paid extra for near the front of the aircraft were no longer available on this replacement aircraft. We were told we either had to accept the new replacement seats in row 27 near the back in seats E and B, no longer together, or sit in the very back in row 30 squeezed into E and F seats that do not recline or have trays that provide a flat platform for a refreshment. This is not what I had expected. However, again your flight crew did the best they could given the circumstances.

Although check in crew at the counter was helpful, gate agents were not forthcoming with delays and eventual need for overnight stay at Toronto. No voucher was issued for the delay and promised that Toronto crew will take care of us with vouchers for hotel stay, food and transportation to md from the airport. Toronto gate agents pointed to customer service who flatly refused. I will never fly Air Canada again

Our flight was delayed 6 hours and we finally got to Montreal at 9PM, instead of Houston where we were supposed to be. Several flights we could of got on and fixed our situation were nixed as they wouldn’t put us on a plane w/o our bags, but when they finally canceled our original plan they easily located and relabeled our bags. No one seemed to care.

They were so kind and helpful and they even brought an item of mine that I forgot on the plane!!

We're not on the flight. Because of the pilot strike we were told to reschedule our flight to the 25th instead of the 19th. This has been an unplanned extended holiday.

flip down table not clean, lots of crumbs left on table from previous customer!

Went on an earlier, standby flight, but was delayed so we only save 30 minutes getting to Toronto. AND we were in business class on our original flight but had to go in economy on the earlier flight because pilots and crew “had to” go business. What?!?! The paying passenger (I am Super Elite) has to go economy so they can dead-head employees? That’s messed up. As in my other posts, I only take AIr Canada because there is little other choice for the destinations I need to get to. But I am not proud to show my Super Elite tag on my luggage.

Terrible. Frequent last minute flight cancellations with terrible rebooking options!

Boarding was very orderly. People should be made aware of what food is being offered when booking is made

The staff were friendly and helpful. The beverages were good. I was on an overnight flight so it was really frustrating to find myself crammed into seats didn't even recline. Not only were they small and uncomfortable but then they didn't recline? Why was that taken away? And why was that not mentioned when I bought the ticket? I might have chosen a different flight and paid more if I knew that ahead of time.

Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!