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Pros: Crew was good

Cons: Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight

Pros: Boarding was almost on time. Crew was good.

Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.

Pros: Once I finally got boarding it was quick and staff were helpful

Cons: Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were.

Pros: Great crew

Cons: Better on board entertainment

Pros: Super comfortable business class seats

Pros: The crew did the best they could

Cons: Flight was super delayed with no explanation

Cons: Baggage was left behind.

Pros: Air Canada business class is superior comfort.

Pros: Cancelled with no explanation and a very last minute email notification. No compensation provided or lodging. They just booked me on a flight two days later! Unbelievable. I will avoid flying with them ever again.

Cons: Cancelled with no explanation and a very last minute email notification. No compensation provided or lodging. They just booked me on a flight two days later! Unbelievable. I will avoid flying with them ever again.

Pros: Free drink, good snacks, nice in-flight magazine, fuel-efficient aircraft

Cons: Low door into plane, everyone hit their heads

Cons: b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me.

Cons: They double booked our seats. Another woman was asked to leave on an over sold flight. The flight attendants (not all) were rude and curt. While I understand that they have had long days but their job is customer service. We were talked down to multiple times.

Pros: crew was very friendly

Cons: seat no so comfy

Pros: The washrooms

Cons: Entertainment. There was none! The seats could have been more comfortable

Pros: Yes

Cons: Did not serve food.

Pros: Boarding was fast.

Pros: Great video system.

Cons: Seats and legroom are insufficient.

Pros: No turbulence.

Cons: Fees for luggage included just as it used to be !!!! 60 euros for a luggage is way toi ecpensive !!!!

Pros: leg room in middle isle was great

Cons: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.

Pros: Nice flying, nice crew, nice jet

Cons: Luggage took an hour to get out... unacceptable

Pros: Entertainment

Cons: Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you"

Cons: Antiquated electronics use procedures

Pros: Nice flying, nice crew, nice jet

Cons: Luggage took an hour to get out... unacceptable

Pros: Boarding was almost on time. Crew was good.

Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.

Pros: Quick flight

Cons: More leg room

Pros: Nothing

Cons: Boarding took forever. Seats were tiny

Pros: Great video system.

Cons: Seats and legroom are insufficient.

Cons: We boarded late and arrived late.

Pros: We didn’t crash.

Cons: Continue not to crash. Thank you.

Pros: Super comfortable business class seats

Pros: Air Canada business class is superior comfort.

Pros: Fast boarding, on time, food was pretty good

Cons: Toothpaste on board

Pros: Seats were not cramped, plane was not full. Billy bishop airport is very easy to negotiate. Nice lounge with complimentary snacks. And they're even kosher!

Pros: Johnathan at the gate was very informative and gave us information. But it was very obvious how unorganized the company is run.

Cons: We were delayed going from Newark to Montreal (both legs), as well as Montreal to Newark. The reason given for the delays was "there is an international pilot shortage" by a Porter gate women, meaning that Porter books more flights then it has hired Pilots. Probbaly one of the most unorganized and unprofessional business models in the industry. The lounge does not even have food for purchase, the refrigerator shelves are empty and no where to go get food. Has been an awful experience.

Pros: Free snacks

Cons: The flight was delayed twice and they didn’t tell us until 5 minutes after we had to leave. Also, I received the email that my flight was delayed from porter until 30 minutes after they announced it at the airport.

Pros: We made it to our destination. Flight attendants were pleasant. Juice was served in a real glass not plastic. Storage in overhead very narrow. Couldn’t get standard size bag it it.

Cons: Gate was changed but no announcements were made.Flight left over an hour late. No instructions given for people with connecting flights.

Cons: Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board

Cons: Need to use your own device for entertainment, no screens in flight.

Pros: Nothing

Cons: Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID.

Pros: Everything. Thank you

Cons: Everything was perfect. Thanks.

Cons: Flight was delayed

Pros: Snack options, flight attendants

Cons: Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest

Cons: Heads up to US citizens coming in from Canada: customs took 45 minutes, on a week day morning when there were very few of us.

Cons: I paid almost half as much as I paid for the flight to have a carry on bag. I was not informed about this fer when I was buying the ticket. $48 is an outrageous fee for a carry on bag, I would never have bought this ticket had I known.

Pros: leg room in middle isle was great

Cons: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.

Pros: Great video system.

Cons: Seats and legroom are insufficient.

Pros: Nothing

Cons: Boarding took forever. Seats were tiny

Pros: Quick flight

Cons: More leg room

Pros: Air Canada is always a great travel experience.

Cons: The food is terrible. It's the worst I've had from any airline.

Pros: Everything was great. From food to entertainment was great.

Cons: Nothing

Pros: The crew did everything expected to make our flight enjoyable. Couldn't really have asked for more.

Cons: We're fortunate we fly business when traveling to Europe, but the comfort on AC Rouge "premium economy" is VERY low. The dilemma is: comfort for a much longer business flight thru Frankfurt to Venice, or a slightly larger economy seat for a direct 8 hr flight YYZ to VCE. "Entertainment" - an iPad!

Pros: Not much

Cons: Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want.