Pros: "Efficient check in. Liked the shuttle bus service from subway to airport."
Cons: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Pros: "n/A"
Cons: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Pros: "Flight attendants are among the most professional and refined I’ve come across traveling anywhere in North America. It’s a pleasure flying with them."
Pros: "Our flight attendant was WONDERFUL! I wish I knew her name. She was the only one with glasses. This was the ~3:15pm flight Nov 25 from Montreal to Toronto. She was very pleasant and attentive, and truly loved her job but not over the top. My friend and I were super impressed by the service of everyone but especially her. The snacks were also a very nice touch. Great prices and deals on flights"
there was an hour delay in our departure but everything else was ok.
Not having to pay for seats for 53 minute flight when continuing on the Calgary United didn't charge for seats to Chicago or the fort Lauderdale
Good boarding and flight (on time!). Loved the entertainment. Had a very pleasant flight attendant and a second one that was a grump.
AC Gate area in Toronto for small planes is not good at all
I was told at customs in Toronto that us border was closed at 8:30 on a Saturday, preventing me from catching connecting flight from Toronto to Chicago. Not sure why they close that early, but why was Air Canada having a flight at 8:55 if they knew customs closes before that. The flight attendant assured me I had plenty of time at 8pm to make my flight. Also pearson international is sooo poorly organized and run. They kept saying someone from air Canada will be downstairs or at the end of the hall to help you with your connecting flight. But they weren’t there or had no idea how to help. Complete incompetence. Worst airport I’ve gone through. Poor signage and directions.
Look this rating had nothing to do with the staffing on personal level they interacted professionally and with a friendly demeanor. However they canceled my first flight with short notice . Went from 7 hour trip to 13 hours . Then the boarding lady insisted that I check my carry on because it was a very small plane , I did check it , they lost it. Now with a carry on one puts all his stuff in , meds, expensive waterfowl calls and stika gear I hope when they find it all my stuff is there. Kayak you need to ask about entire experience not just the flight.
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "Nothing"
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."