Boarding pass counter did not open until 2 hrs before flight. We were there 3 hrs before as we like to be early ( eat, relax etc). Due to this the line up was large , thus never got through security till 15 min before boarding. Other than that, everything was great
We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
Even tho the flight was a bit delayed the team was apologetic. Everyone was friendly and efficient.
On my e-boarding pass it shows free wifi, yet the plane I was on didn’t have wifi. Please remove false advertising from your website and boarding passes
Smaller plane. Food and bar service for free is amazing. Drinks were in glass not plastic cups.
I was not happy with AirfareAssist, the agency that kayak advised me would be handling my booking. I was advised by porter airlines that I had been overcharged for the Basic express , a option that I had asked airfare assist to help arrange after I realized that the basic fare I had chosen with porter did not include a carryon. At each checkin porter advised I had been overcharged for this . They advised that money would be refunded to my credit card, however, this is not likely to happen as it is not my name and credit card that appeared on the porter invoice, but that of another individual/agent. When airfare assist was arranging the basic express with porter on my behalf, they asked me to confirm that I agreed to pay $263 USD for this. I did agree, as I was advised this was needed to proceed. When I checked the invoice on the porter website and saw that it was not my name and credit card on the invoice, I was advised that this was how airfareassist processed the payment. The Porter invoice indicated a billed amount of $126USD I will not use Kayak or their designated AirfareAssist again
Everything was good except the fact you charge more for a carry on bag vs a check in bag and to top it off in US$ that was not impressive
Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.
Seemed like an old plane. Very noisy. The seat cushions were so old that the metal bracing of the seats were poking through. There was plenty of leg room though.
The whole experience from check in to deboarding was fantastic.
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
The Turkish was good . I had a problem with air Transat terrible experience for me
Porter airlines was good. I didn't have the best experience when booking through airfare assist however, as I got no final confirmation from them that the flight was booked until I called them. Even then, the confirmation code they gave me was incorrect and couldn't be used for check in. On a positive note airfare assist was actually picked up the phone relatively quickly when calling
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
Not so much porter it's your site! Not good
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
I think as another discount flyer they stepped up the bar. I think they should stay around for awhile
No charger and no entertainment on the way back. The plane's super old-like 80s old-with zero TVs. At least the free Wi-Fi works, so definitely bring your iPad. Also, no meal on this 7-hour flight.
I have flown this route before, so far they have been unable to depart on time, then my connecting flight was canceled, likely due to this vs fake mechanical issues
Cancelled flight, had to rearrange plans independently and no vouchers offered
My experience was good. On my return my screen had a glitch but the movie, show and internet options were good. Seats were comfortable, as comfortable as a plane could get in economy. Friendly service. Only complaint would be high price.
My flights were all either late or canceled. It was stressful and a waste of my time. This is the third flight in a row with Air Canada that has been a scheduling mess. Not appreciated.
it was hours late with a fake story about the high wind
Horrible. Multiple delays for every reason imaginable. Missed connection which led to missing work. How does a plane make a detour to refuel. Do the fueling then have to refuel a second time at the exact same spot? Mind blowing.
We're not on the flight. Because of the pilot strike we were told to reschedule our flight to the 25th instead of the 19th. This has been an unplanned extended holiday.
All aspects of the flight went like clockwork and staff were friendly and attentive.
Worst flight experience in my 74 years. Air Canada denied me the right to take the flight even though the jetway door was open. Never encountered such unprofessional staff in my life. Air Canada? Never again. Worst customer service and I will go out of my way to NEVER fly Air Canada again.
Their "free personal" requirement is to have your bag fit in a containment frame that is way too narrow and slender than the space under the actual plane seat (the length of my vitamin water was longer than the width of the containment frame. They had personel at the gate literally designated to hounding people's bags in the zone line up, and forcing them to measure their bag again if he felt "the bag might be too big for personal item". If your bag was too big for their scamming measurement criteria you had to fork up $110 CAD for the carry on cost ($85 at the 24hr online pre-check in). Plane had no entertainment, seats did not recline, and no complimentary snacks or drinks. Unless I have a short flight with zero bags, I won't be flying Flair ever again.
Flight attendant said bye bud. Lol peak flair right there
On time flight. Reasonably comfortable seats. Disliked having to pay for refreshment and snacks.
Not good Even after I made my booking, I was charged $90 for my boarding pass. I have collected boarding pass i pay $90 near . Flair airline not good. Without pay no boarding pass.
Personally, I will not use this fight again. The service is poor, you have to buy even water. They don't provide anything even sneak, you have to buy. They said Personally items for 7 kg. Then they use some measurements, if you have 7kg and if it's not getting inside of their measurements, you have to pay 80$ this is robbery. I will prefer other flight then this. I am désappointement taking this airplane.
It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair did not notify you when they changed gate number!
There was no entertainment There was no food or beverage service , not even a glass of water The plane door could not be opened upon arrival
I don't like anything. The crew was so bad. Misbehaved badly. The worst flight.
