Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Pros: "Efficient check in. Liked the shuttle bus service from subway to airport."
Cons: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Pros: "Wine and food on flight, nice crew"
Cons: "The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late."
Cons: "That don’t let you go standby on an earlier flight with a “basic” fare, even when there are empty seats. Not clear when you purchase through Kayak."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Cons: "Fees, space , training their employees"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Pros: "The airport security was very fast"
Cons: "Have sprite on board"
Pros: "Crew were lovely"
Cons: "2 short hauls. Somewhat turbulent. No one can fix that,crept the Big Guy"
Cons: "Flight was delayed"
Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."
Cons: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Pros: "All ok. Pilots did a great job landing in heavy winds and low temps. Bravo"
Cons: "Left late. Are later. No big problem"
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."
Pros: "City Center airport and staff at Porter was great"
Cons: "Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15."
Pros: "The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful."
Cons: "My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it."
Pros: "Staff were friendly and helpful with the situation and delay"
Cons: "The seats feel old and have a lot of wear in them. The plane does not seem clean. They joke about the fact that the delays happen often and they update delays very slowly."
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Cons: "I wouldn't let Porter Airline fly my ex mother inlaw out of town."
Pros: "Nice snacks and espresso in lounge in Toronto"
Cons: "Flight was delayed 5 hours due to heat and not good communication to passengers about flight status - plane was tiny. Landing was bumpy. also lounge in Toronto was over crowded"
Cons: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Pros: "Simple, easy, fast."
Cons: "Small waiting area."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Cons: "There was not anything to complain about."
Cons: "3 houra delays and no storm!"
Pros: "The flight attendants were very nice and helpful"
Cons: "The flight was delayed"
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Pros: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Cons: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Pros: "complimentary wine and beer"
Cons: "Constant delays!!! Supposed to arrive in Sudbury at 5:25 - arrived at 10:00 PM!"
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "Loved service and lounges. Would absolutely fly Porter again. Lots of legroom."
Cons: "You have to be aware that these are props, so flights do get delayed or cancelled due to weather. Both of our flights were delayed. But they were very up front about it. Also put us on earlier flights automatically which was nice."
Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The waiting area which offers complementary snacks and beverages is more comfortable than the one in the US with very comfortable chairs and outlets with USB to charge your phones, computers...It would be great if the US airlines copy their ideas."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Pros: "Free beer and snack"
Cons: "Flight was delayed by 1.5 hours. Waited on tarmac in Ottawa because of frozen equipment. In total I was delayed about 2 hours from scheduled arrival in Ottawa."
Cons: "Flight delayed. Seems to happen often with Porter...for some reason."
Cons: "40 minute flight delay with clear weather conditions"
Pros: "I enjoyed the hospitality experienced. It stood out to me and I fly 3x/ month. In addition, I liked the lounge area was comfortable."
Cons: "It was crowded in Lounge area, so it was difficult to hear updates on flights/ gates."
Pros: "due to weather then mechanical difficulty, we were quite delayed in take off, but the boarding area was comfortable and the airline did everything they could make our connection possible and we though delayed landed in Sault Ste. Marie that day. Not ideal, but admirable."
The staff were very friendly
Waiting for four hours and then cancelling the flight is rough.
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pros: "Got an upgrade to premium economy"
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "Extremely delayed, and changed our seats to worse ones"
Cons: "Why no food or snacks?"
Pros: "Was on time both take off and reached"
Cons: "They served frozen food."
Cons: "Food not included with insane flight costs"
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "Plane was nice Crew was great"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "The food and the crew"
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Pros: "the service was excellent"
Cons: "The flight attendant looked like she was drunk. The flight was overbooked and the boarding agent asked people to stay for a later flight. There was also a Air Canada crew member who looked like he was on standby for our flight, his last name was Campbell. Once we boarded the plane we noticed that the crew member had been given a seat on the plane, where a mother with three children that was also on standby had to stay for a later flight. Not sure how 1) you overbook a flight, and much less 2) give a seat to a crew member over a customer."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Cons: "As expected with Air Canada, the service is awful with bitchy stewardesses, the food is poor, the plane is falling apart. Midway through the flight, the plane looked like a pigsty with garbage everywhere. When serving the meals, the stewardess just said to everyone, "You want it or not" and moved quickly with many people wondering why she was behaving so rudely. In addition, we couldn't get clear information about the baggage allowance. This is partially due to booking through Kayak where they don't tell you the baggage limit and some of the flights were code share flights even though all were with Air Canada. Couldn't tell if we had 1 or 2 bags included. This didn't help with our packing. In the end we had 2 bags and wish we bought more stuff."
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Pros: "It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Pros: "Crew very polite and professional."
Cons: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."
Pros: "Food was great. Inflight entertainment needs work."
Cons: "The inflight entertainment needs more updated options ."
Pros: "This flight was ok."
Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."
Pros: "In bad circumstances, the FA was terrific!"
Cons: "The flight was delayed pre-boarding and on the tarmac. The weather was the culprit, but we should have not kept getting misleading comments from the online system and then misleading comments about our status from the pilot. That the toilet was misbehaving was an unpleasant reality, but the FA Knew what to do. We all do better when honest communication is the norm."
Cons: "No Flight due to a missed connection. Air Canada did not even provide an airport hotel and blamed this on the weather which had to leave the previous flight. It was not weather related it was due to delays at Newark nothing to do with whether weather outside was fine. Had to pay for my own hotel."
Pros: "Quick to offer beverage and a small snack. Short flight so don’t expect much. Friendly staff"
Cons: "Snacks need to be updated. Tiny bag of pretzels. Can I have more please ?"
Cons: "Very uncomfortable. Each time I tried to cross my legs, I would hit the seat in front of me. Bathrooms were busy, which means not the cleanest. They had my husband and I sitting in different seats, thankfully a kind passenger switched with us."
Pros: "Unfortunately I can’t name anything I liked. I guess we got to our destination in one piece."
Cons: "Staff doesn’t seem to care at all. Eveytime I have travelled there are huge line ups and in the past I kept missing my flights despite being at the airport 2-3 hours prior to departure. Staff is rude and sarcastic. I keep telling myself I’ll never fly air canada again. But sometimes that’s the only option I have."
Pros: "All standard."
Cons: "Crew was annoying"
Pros: "I slept the entire flight."
Cons: "Flight was too short! ;)"
Pros: "The flight was fine ."
Cons: "I got on the plane and my seat was occupied . The flight attendant walked up and asked if I had a seat ? He said he took my seat and gave it to a husband to sit next to his wife . I said I requested this seat to sit next to my two children . He asked if I was ok , I said no. He said there is an empty seat in the last row . Why didn’t the wife moved to the seat in the back row , to sit with her husband ? Why take my seat next to my two boys without asking and give to another ?"
Cons: "Flight delayed 4 hrs because not enough crew. Despite spending 6hrs in Toronto airport, luggage did not make the plane. Had to delay the final drive home until the next day to wait for luggage to be delivered."
Pros: "It is what I expected. Nothing over and above to make the experience excellent,"
Pros: "Staff were great"
Cons: "Only thing I disliked is you had to pay for wifi you've already paid enough for flight and bag thank you"
Cons: "I was told I was on standby for my flight because my flight was cheaper. But it was NOT cheap and I had to spend the next hour thinking I wouldn’t be able to fly home for Christmas. If you buy a ticket you should be guaranteed a flight. I am not flying with air Canada again. I couldn’t check in online because I had my cat with me. That shouldn’t make me lose my spot on my flight I paid for. I will not be flying with Air Canada ever again."
Pros: "Attendants on the flight there were lovely, and also took really good care of the moms who were on the plane near me."
Cons: "It's a bit more..... expressive of a flight. Not my worst flight, but not my favorite kind either."
Pros: "on time"
Cons: "gate checking bags"
Pros: "I got where I was going and it was cheap. Flight was fine. Attendants where all friendly."
Cons: "Rescheduled to increase my layover in Toronto by a few hours. Layover was long enough that I had to get baggage from carousal and couldn't pass back through security until 4h before my flight. This broke up night even more and the outside of Pearson airport security is not the nicest place to wile away hours."
Pros: "The crew onboard were really professional."
Cons: "The staff members outside the plane directing passengers off of the plane were kind of rude."
Cons: "Multiple delays including an delay upon arrival, our gate was occupied when multiple others were available. So they let us sit there......"
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "They cancelled my flight twice. I had to take a bus to my destination and they wouldn't offer a hotel reimbursement"
Cons: "Every flight I had with Air Canada, there were multiple flights boarding in the same tiny little area at the same time. This was the worst in Toronto. 4 flights, all right next to each other with a common walkway to the actual gate once you've been checked in. it's a miracle no one got in the wrong plane, but I couldn't blame them if it happened. Not to mention that in the terminal, it's that much more difficult to listen for announcements regarding your flight, everyone was all lines up and trying to squeeze around each other, it was just chaos. Space your flights out better!"
Pros: "picturesque views"
Cons: "This flight literally never even happened. It got cancelled when we already boarded the plane and sat there for an hour."
Cons: "No end to delays."
Cons: "I came from Madrid to Toronto which went smoothy, but my connecting flight from Toronto to Minneapolis was delayed and ultimately canceled. My flight was automatically rebooked for two days later, however, this did not happen for everyone who was connecting to Minneapolis. The manner in which the staff and Air Canada handled the situation was extremely poor. The staff was very unclear about where to go to rebook, get our luggage, accommodations, etc. Many other flights had been canceled or delayed and I waited in line for 3 hours to rebook/arrange accommodation. If you can avoid the Pearson Airport I highly suggest it."
Cons: "Flight got rescheduled without explanation which resulted in 8 hr lahover in Toronto. Air Canada overbooked our flight. We had booked our flight in May 2016!!!"
Cons: "A late night flight was delayed 45 minutes due to no crew."
Pros: "It was a quick and easy flight"
Pros: "Staff and comfort."
Cons: "We waited on the tarmac for 50 minutes with no explanation, except that the airport wasn't allowing us to take off."
Cons: "Flight was delayed five times, several various excuses given, sometimes no excuse given. Didn't get to Cleveland until after 3 am from a 9 o'clock one hour flight. Messed up the vochure for breakfast only giving us $7 for two of us. Lied to by Air Canada staff. Finally boarded about 1:45 am onto plane with no working bathroom."
Pros: "Quick and quiet and smooth."
Pros: "It was the newest prop plane that I travelled on."
Cons: "Prop panes are still really noisy."
Cons: "Finally got off my first plane with mere minutes before my connecting flight to Windsor left. Had to run through the entire airport to make it to the flight before they closed the door, which led to my baggage not coming with me."
Pros: "The plane was small but the seats were comfortable and there was enough leg room. The flight was on time and was smooth. It would have been nicer if, with the one time drinks, a small packet of snack was also provided for a flight of 3 hours."
Pros: "Flight was in time and pleasant stewardess"
Cons: "Very lengthy lines to get through security and customs took over 2 hours"
Cons: "Baggage arrived a day late"
Pros: "Plane departed on time."
Cons: "Line ups at Pearson airport are ridiculous."
Pros: "We were only an hour late"
Cons: "Poor communication that we were going to be an hour late"
Pros: "Great flight. We did not have any food or entertainment"
Cons: "Boarding was s little slow"
Pros: "On the way to Toronto the take of, flight, and landing kind of rough. On the way back from Toronto the flight was late."
Cons: "This flight was cancelled. We were rebooked for two days later. There was no compassion, no offers of help, no compensation. Our treatment was very disappointing."
Pros: "I loved that the pilot and copilot were woman. they did a fantastic job landing especially in the turbulence we had."
Cons: "The plane seemed very old."
Pros: "They announced there would be no entertainment system so that if you wanted you could go buy a newspaper or book. Also, they gave out a courtesy card for some kind of discount for the next flight."
Cons: "There was no entertainment system - nothing."
Pros: "Roomy seat"
Cons: "No snacks, no entertainment"
Cons: "Short flight so no food or entertainment hence the one star. Would appreciate a not applicable choice."
Pros: "TVs with lots of good options"
Pros: "Good flight. Friendly attendants"
Cons: "Nothing that I didn't like"