Book Hertz car rentals in Honolulu

Reviews for Hertz in Honolulu

Recent reviews

Traveler rating

Wonderful

30

Very good

8

Good

1

Okay

15

Fair

0

Mediocre

0

Poor

31

4.0

The place was completely packed and there were two service agents down from 4. Additionally, there were many people where English was their second language or not at all and had foreign driver's license. I know Hawaii has many tourists and for some reason for the 45 minutes I was waiting that same couple was still unable to get a car. Hettz should have put them to the side and help other customers why the foreign couple was trying to figure out their issue. Someone told me in Hawaii they have no sense of urgency and that's what it seem like. They just wanted to talk and be friendly with everybody instead of getting people through the line to rent a carReviewed 13 May 2023

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8.0

I was not informed that if you add another driver there would be a chargeReviewed 11 Apr. 2023

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2.0

Poor car condition, high price, off airport locationReviewed 2 Apr. 2023

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4.0

The rental was made, unbeknownst to me, and without any indication, at an off-airport Hertz, not the one inside the airport proper, but immediately outside the fence! The representative at the off-airport trailer was helpful and professional, but I had already wasted nearly an hour in line at the on-airport location, before learning I needed to take a cab or ride share to the just-off-post location (where they washed the vehicles for both locales)! Either Hertz, or Kayak, or both, should make it clear that the rental location was indeed (just) off-airport, and indicate how to arrive there. We took a Lyft (for less than a mile).Reviewed 19 Mar. 2023

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8.0

Everything was fine, but cheReviewed 7 Mar. 2023

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6.0

Knowing that the car was not available at the airport would have been a nice fact. It was a remote location with no shuttle service - went to the airport location to find out that wasn’t where our car was. Had to hire a cab to get to the car. ($25 expense) Return was better and $20 expense… facility was fine, car was good but lack of info prior to arrival was not.Reviewed 6 Mar. 2023

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6.0

When I picked up the car I was told the prepaid gas was $4.99 and was 20 cents less than on the island. I did it and later found that gas was $4.35 on the island. I didn’t appreciate being lied to and felt like Hertz screws people to make them pay moreReviewed 5 Mar. 2023

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10.0

Great experience. They gave us a Chevy Spark which is the perfect car to zip around Waikiki as parking spots are few and far between. It used very little fuel also which was a bonus.Reviewed 27 Feb. 2023

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2.0

Please make sure that your car is available at the airport. Hertz has a unit on Lagoon Drive which is only open until 5 PM. They do not help customers travel between the airport office and the Lagoon Drive office. I only had a single carry-on roller and needed a walk anyway, so I walked a mile or out to Lagoon Drive. There were no sidewalks for sections of the walk. Another person I met said that the Lagoon Drive office is only for car sales, not rentals. This was not true, but the rental operation was not smoothly running. While waiting in line, I changed my flight out to Japan to depart on Sunday instead of Tuesday. Hertz will not accept a dropped-off car at the Lagoon office on Sundays. They would not cooperate with the airport office. Really? I canceled the entire reservation. Another pilot lent me a work truck and I boarded the flight to HND on Sunday. Honorable mention: After they found out that I was actually a customer, one of the clerks was kind enough to drop me off at Mitch's, a favorite restaurant of mine in the neighborhood. (I had by that time missed dinner with friends at the Mariana Yacht Club.)Reviewed 25 Feb. 2023

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4.0

It would have been better to have a shuttle rather than have the customers catch a cab,uber to the outside location. That was awful!!!! Should have been noted that it was an outside location with NO shuttleReviewed 22 Feb. 2023

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2.0

Had to get a taxi to Kayak. They said they smelled smoke in the car. Charged $400 more. Very bad attitudes.Reviewed 21 Feb. 2023

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6.0

No mention during booking that this was t at the airport location and there was no shuttle. Had to pay extra fee for my boyfriend to drive because the booking was on my name even though I didn't drive the car.Reviewed 16 Feb. 2023

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• Has the Hertz rental car policy in Honolulu changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Honolulu?

  On average a rental car from Hertz in Honolulu costs C$ 92 per day.

• What is the most popular rental car from Hertz in Honolulu?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Honolulu.

• How many car rental locations does Hertz have in Honolulu?

  Hertz has 8 rental locations in Honolulu. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Honolulu airport (HNL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Honolulu airport (HNL)?

  Yes