Book Ace car rentals in Honolulu

Reviews for Ace in Honolulu

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

4

2.0

Got there and was told " don't know why they advertise Jeeps, don't have any" Tried to give me a mini van that was trashed inside and out. Got my money back and a Cab back to the airport to rent from a well known name.Reviewed 5 Mar. 2022

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3.9

Car interior was pretty unclean, car worked ok but was definitely a little dated and had some bad tint.Reviewed 22 Aug. 2021

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10.0

No pickup or drop off. Rates are excessive.Reviewed 31 Jul. 2021

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1.9

they Cancelled reservation because of price errorReviewed 30 Jul. 2021

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2.0

Cons:For them to answer phone. I called several times to be picked up from airport as instructed. Never got in touch with anyone! Went to enterprise and ended up with 2 minivans for twice the money!!! Not happyReviewed 11 Jun. 2021

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6.4

Pros:The staffCons:I had a vehicle with an expired tag and got pulled over multiple times, Was not able to use the car as much because I was afraid to get pulled over. I was not able to get ahold of the facility to exchange the vehicleReviewed 22 Mar. 2020

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2.4

Pros:Price was good.Cons:I had rented a minivan 2 weeks before my vacation. When I arrived to pick up my rental vehicle they did not have the minivan I rented. Instead they tried to give me a small suv that did not have enough room for my family. They did compromise and rented me a 16 passenger van. For the same price. The thing was a beast. It was very uncomfortable but I didn’t want to deal with getting another vehicle and just sucked it up. Also the office seemed very unorganized and not costumer friendly. I will not be renting from this company again.Reviewed 18 Nov. 2019

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10.0

Pros:The vehicle that we rented was exactly what we needed for our task at hand. Clean, roomy and a lot of cargo area for baggage!Cons:Hmmm...nothing really. Every aspect of the rental went well, just make sure to read the contract thoroughly before signing!Reviewed 7 Oct. 2019

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10.0

Pros:The staff was very friendly, we called as soon as we got our bags and the shuttle picked us up quickly. Drop off was simple as well. Very happy with vehicle we received as well!!Reviewed 9 Sep. 2019

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6.0

Pros:Staff had excellent behavior and attitudeCons:Blinker was broken from day 1. Got pulled over from HPD twice out of the 10 days I had the van. There was also a lot of cockroaches crawling over the floors and chairs. We bought food from a Okazuya spending $150 for 8 people. By the time we arrived at the beach to eat our food, we had to throw it aReviewed 4 Sep. 2019

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5.6

Cons:Shuttle hours to terminal weren’t convenient. Got accused of parking the car into a curb when I dropped the car off when they sent me the invoice. Prices are cheap but you pay for what you get.Reviewed 18 Aug. 2019

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10.0

Pros:Staff was friendly and helpful.Cons:I have children so keeping them close was important because the location is not very good. It is very crowded with other businesses and has very little safe waiting areas. Other than that, everything was great.Reviewed 3 Jul. 2019

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• What is the most popular rental car from Ace in Honolulu?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Ace in Honolulu.

• How many car rental locations does Ace have in Honolulu?

  Ace has 2 rental locations in Honolulu. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Honolulu airport (HNL)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Honolulu airport (HNL)?

  No (According to our data)