Reviews for Thrifty in Honolulu
- All reviews 100%
Based on 79 reviews
19 Sep 2017
Cons: There were renovations going on in the office so picking up the car was a little hectic but I would say the staff was extremely courteous and professional
10 Sep 2017
It was a bad day
Cons: They had trouble finding my reservation. The shuttle was late. Not many workers.
10 Sep 2017
Pros: Pick up shuttle was timely, car was clean
Cons: Insurance for car was as much as the vehicle cost. Had to leave a day early and was charged a 25$ fee, on a 35$/day vehicle.
8 Sep 2017
Pros: Nothing good. Poor service, terrible car. They spent 10 minutes pitching insurance and gas.
Cons: Bait and Switch. Got a Nissan Versa, but when getting the car, it was the Note - a hatchback, without a trunk. Fighting with CC now for reimbursement. Worst car, service ever had in 20 years of car rentals.
30 Aug 2017
Cons: The salesperson was very rude and pushy. We purchased insurance thru kayak and they want us to buy insurance thru them. When we told them no we already purchased it. The salesperson was threatening us about damaging the car and how they going to charge us $5000.00 if we damage it. Overall experienced was very poor and the salesperson could have been more nicer to us.
26 Aug 2017
Flat tire light is on after one day
Cons: Car is extremely dirty inside. People's sun screen residue is every where. Flat tire light is on but tires are fine ( inspected at a tire station). Did not feel safe so still went in to have the car exchanged.
4 Aug 2017
Outstanding and convenient
Pros: A price and quality
13 Jul 2017
Pros: Great price and value! We rented a minivan for 8 days. Simple operation and a great price. I highly recommend for families.
Cons: Getting to the off-airport location was easy. Shuttle comes frequently.
29 Jun 2017
Item left in car cost ridiculous amount of money to have shipped!
Pros: Car and drivers were all fine. Customer service was good.
Cons: We left a small lightweight shirt in the car by accident. When we contacted them to have it shipped, they said it would be $45 to ship! Even after the removal of the insurance, the cost was $35. For a 12 oz shirt! Ridiculous and highway robbery.
28 Jun 2017
8 Jun 2017
Pros: Friendly, efficient, service, nice car, but I feel like I was charged to much for a half day rental.
25 May 2017
Pros: Friendly service and clean restrooms and vehicle.
6 May 2017
Cons: I brought the car back five minutes late and was charged an extra day. It was a fight to get the charge removed.
5 Apr 2017
All those extra taxes doh!!!
Pros: Pick up and return were smooth. Got a free upgrade also.
Cons: The taxes should be totaled up front.
4 Apr 2017
Pros: fast pick up and drop off
Cons: The car model was completely different to the one shown on the picture. The Thrifty sales person tried hard to sell an extra insurance. Extra driver was more than a third of car rental for a week.
27 Mar 2017
Pros: Really felt the aloha spirit from shuttle pick up to return drop off. Will rent here again.
18 Mar 2017
Pros: Awesome price and service.
Cons: Long wait in line to pick up car. Staff working hard, just not enough.
12 Mar 2017
Pros: We were able to not stand in long line picking up the car. Car was clean
Cons: Gas tank only half full when we picked it up - a definite oversight which the young woman staffing the return lot quickly fixed for us. Young male agent who helped me seemed pretty bored by his job, he probably would rather have been surfing that Saturday morning
10 Mar 2017
Pros: I didn't!
Cons: I asked for a full size car Chevrolet (Impala) and got a Buick (Verono). I Chevrolet Impala is a FULL size car. The Buick Verono is in the compact line of GM cars.
3 Mar 2017
Problem upon drop off with supposed damage
Cons: Told me to look over the car for larger than golf ball sized dents and scratches longer than 5 inches. I did so in the failing light as I took the car. When I returned it, the checker asks me about a super small dent/much smaller than 5" scratch in the back driver side quarter panel. It felt scammy to be honest. I stated not only did I not see it when I rented the vehicle, I could barely see what he was pointing out in broad daylight as I returned it. They made me file a claim, my insurance company is now involved and I'm waiting to see if Thrifty pursues it. It seems to be entirely up to Thrifty if they want to try to make me pay for something I for sure didn't do (for 42 of the 48 hrs I had the car it was parked in an indoor garage against a concrete wall on the driver's side, making it impossible for the damage to have happened while it was parked). I was involved in no accidents or scrapes or anything while driving, so it literally couldn't have happened on my watch. Just unwanted stress and did not feel taken care of or believed as the customer.
1 Mar 2017
Pros: Great on gas and finding parking in tight spaces
28 Feb 2017
Slow pickup, smelly car
Pros: Nissan Versa did a great job
Cons: Took a half hour to get the car. And by then I had to leave with it even though normally I would have complained bc the interior smelled terrible. It aired out after a couple days, but still, yuck.
28 Feb 2017
Cons: Long wait to pick up car. This resulted in my having the car for less than the 48 hours paid for. When I called Thrifty to request a 30 minute extension on the rental time, the response was that it would cost an extra fee. So Thrifty shorted me about 1.5 hours on my rental.
28 Feb 2017
Pros: Even cheaper than advertised!
28 Feb 2017
terrible customer service
Cons: the unbelievably aggressive attempt to upsell insurance and the really rude staff person we encountered made us cancel the reservation at the desk and go elsewhere. never again, I will pay more for another company who have a better appreciation for customer service
22 Feb 2017
Pros: Jr helped us out big time thank you
21 Feb 2017
Pros: We got a nicer car for the price! Easy to retrieve and return.
Cons: One down side is there was no during check in of the vehicle to report any visible damage.
17 Feb 2017
fast shuttle pick up, fast drop off, great quality
Pros: I've rented from others out of HNL and Thrifty cars are in much better shape!
12 Feb 2017
Pros: All good
17 Jan 2017
Pros: Excellent value on short notice
26 Apr 2016
Pros: Shuttle was right in front of the airport. Super Fast pick up and drop off. Nice staff. Didn't forced us to buy additional stuff... Got our car without their insurence no problem. Car was clean and in good condition
13 Apr 2016
Pros: There was a mixup in the car rental but they gave me the car I originally wanted. In fact it was a brand new mustang with only 7 miles on it. Can't ask much better than that.
8 Mar 2016
Pros: Good location and very friendly people!
Cons: Car was not well cleaned outside
6 Mar 2016
Pros: The staff was friendly, amazingly quick, and made the whole process painless
18 Feb 2016
Cons: Customer service at pickup was very poor. Used a lot of scare tactics to try and upsell additional insurance and pre-paid fuel. Some of their comments were complete lies. Also, the price quoted on my reservation from Kayak was different than what my final cost ended up being. Kayak quoted me a daily cost (6 days) but Thrifty charged me a weekly cost (7 days even though I only used 6). Not sure if that was a problem with Kayak or with Thrifty.
25 Jan 2016
Pros: Sign in was fast and great . Check out fast and great ride to and from airport A+
Cons: The breaks squealed very bad I assume they are ware out. The mirrors and windows were very dirty.
30 Dec 2015
Thrifty at HNL Rocks!
Pros: Outstanding service from beginning to end!!
2 Dec 2015
Be careful at the pickup desk.
Cons: Price increases over quote Sneaky upsells Made the return time much earlier than the time we had picked it up without telling us.
24 Nov 2015
Pros: Fast easy service!!! Very friendly!! Pickup and drop off was so fast!!
18 Nov 2015
Pros: Staff were quick & courteous
Cons: It's not Thrifty's fault but their location is off the airport and the streets in Oahu suck to navigate so it was difficult to drop the vehicle off.
16 Nov 2015
my desk agent was great. dropoff hard ton find wit
Pros: Desk agent was great. Car.ran well.
Cons: Low on wiper fluid . Dropoff hard.to find
1 Nov 2015
Pros: I was a good clean car rental.
Cons: The very LONG line to Pickup the car. I waited almost 1 hr to pick up the car! Way to long! Trin
15 Oct 2015
Pros: Decent van with a reasonable price, performed fine. Check in went smoothly.
Cons: When picking up the car, we had to wait over 30 minutes to occupy the vehicle after paying for it. The windshield wasn't totally clean inside. When signing for the car, the agent gave me the option of having them fill the fuel tank upon it's return at the going gas prices at a service station, which I accepted. She did NOT tell me that I would get charged for a full tank whether or not it was nearly full or empty.
12 Oct 2015
Jeep was fun but inconvenient
Pros: The staff at Thrifty was friendly but rushed. Bus drivers were nice and very helpful.
Cons: We'd requested a convertible but the only one they had was a Jeep. It was fun but not secure. The back windows are just zipped in place and could easily have been unzipped.