Reviews for Economy Rent a Car in Honolulu
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Based on 46 reviews
20 Jul 2017
Cons: The rental car company is a absolute joke!! It's a used car lot that profits off their cars by renting them out. The car was poorly maintained, tires needed to be replace and low on air. Made funny noises while driving. I would not recommend anyone rent from this company.
11 Jul 2017
Good place if you want the cheapest rental
Pros: It was cheaper than all the other places. People were very nice. Car worked just fine and was clean. Shuttle to the location was timely. Dropping the car off was easy as pie. You get what you pay for.
Cons: The location was not at the airport, but it was only about 1 mile away. This was misleading by website tho, not their fault really. We had to wait about an hour or so when we got there because they were understaffed. The car wasn't in the greatest shape, but the essentials worked.
7 Jul 2017
Great deal on cars, so great we had to wait!
Pros: Pick-up was slow due to personnel issue that day. Price on the rental car was great, good service once we made it through the line, no issues turning the car in. Car ran great, gave us no issues. Don't tip the big bus driver, he didn't want any tips.
Cons: Had to wait on day of pick-up but that seemed to be due to a lack of personnel the day we picked up our car.
25 Jun 2017
Cons: The shuttle bus driver was extremely inconsiderate left us on the side of the road
22 Jun 2017
Pros: Nothing. Absolutely nothing's
Cons: There were so many extra charges with this rental that it went up almost $100 and there is no where to park. Also on top of that there is NO REFUND if you re turn early. Although they don't tell you that when you check the vehicle out.
29 May 2017
Cons: Getting charged everytime I extended.
22 Mar 2017
Pros: Did not go through with this rental agency.
28 Feb 2017
Rent a wreck
Pros: Fast check in
Cons: The car was 10 years old and had over 75k miles. It had the engine light on the whole time and lots of dings inside and out. Would never rent from this company again!!
23 Feb 2017
Pros: Friendly, helpful staff. Reasonable price.
11 Feb 2017
Surprise fees made it not entirely worth the money
Pros: The woman who checked me in was very kind and helpful. The pick-up and drop-off shuttle rides were very efficient, and all of the shuttle drivers we've had were very personable and welcoming.
Cons: I barely got to Honolulu Airport and have never been to Hawaii before. I also have no experience with this company, and was confused about the process because I had booked through a third party. Upon calling the hotline, I received a number of options including 'reservations,' which I went through. I politely stated that I had a reservation and that I had a reservation and was unsure about what to do next, and the other line replied "So why are you calling? If you already have a reservation?" I replied that I was unsure about what I was suppose to do because the directions were confusing. He rudely guided me to take a shuttle and from there, I was so infuriated from the communication, I just said 'thank you' and hung up. Not the best way to arrive as a first-timer, and it was also my first time booking through this renting company. It'll also be the last! There are also a number of fees that I was not made aware of until check in, which made the price not entirely worth it, in my opinion. I'm excited for what the rest of the island has to offer, though! The call was on February 7, 2017 at approximately 13:26.
24 Jan 2017
It was cheap, but you get what you pay for
Cons: Cars that did not look like they were well maintained. The first car I was rented I was told to ignore the check engine light because the car was due for an oil change. I drove off and a few blocks later the car was warning me the engine was overheating. The second car was better, but still had sqeaky breaks and needed washer fluid. I understand that cheap usually means older model basic cars, but I think that I should still feel confident in driving them.
18 Jan 2017
So/economy very friendly staff, just long waits fo
Pros: Amazing, friendly staff. Service with a huge smile. Shuttles very fast both at pickup and at return trip to airport. Easy return. Really friendly shuttle driver.
Cons: Really long wait to get car even after finishing paperwork. Fuel was only 3/4 full but they said to return it 3/4-just hard to fill to only 3/4.
16 Jan 2017
Pros: I like that it was simple and easy and good prices.
8 Jan 2017
Cons: When you get to de Economy Office, they take longer time than expected to recognize all I chose from the page: car, days, etc. And then they force me to charge their insurance and didnt accept tax I didnt wanted one as I did in your web page because I am foreign. So you should include in your page that this company will hace different policies as the showed
4 Jan 2017
Rent a wreck!
Pros: The girls at the desk were nice and friendly
Cons: Tires were bald not safe! Shuttle driver was rude
31 Dec 2016
The attendant was wonderful and very attentive! Th
Cons: The car was a bit older with higher mileage than we expected (~80k) and did not have suspension for comfort of passengers. But it's "Economy". We were ok with it short term.
31 Dec 2016
Pros: staff was ok. Cheap rate.
Cons: The car was janky. Loud rattling coming from the trunk area. Fender was loose and virtually zero power. Every time I drove the car, I thought it was going to fall apart.
30 Dec 2016
Good customer service
Pros: Economy Car Rental was busy! But the price was right and the car ran well! Will rent again!
29 Dec 2016
Good with the bad
Pros: I really liked the price. For the money, this was far and away the best value on the market. I really liked the drop-off, because it was VERY fast. I would recommend this to a friend, with a couple of caveats.
Cons: The car was an older model Mazda 3 (about 70K miles on it, when most rental companies retire their fleet after 30K). It had been in a fender-bender previously, so wasn’t a pristine, new car like you’d get from higher-priced competitors. I think this small company probably gets cars from an auction and turns them around into rentals (which is a great business model to keep prices down). That said, the window tint on both front windows was bubbly and really low quality; it’d almost have been better to tear it off than have it still on there. This car didn’t have remote access, and so unlocking the rear doors was a pain. The stereo was also janky, but that’s not a huge concern for trolling around the island. The initial rental process was WAY time intensive. The average time per customer was at LEAST five minutes, and I’m being generous; it was probably closer to 10 minutes per rental. I stood in line for at least an hour waiting to pick up a car I’d already rented in advance. When I finally got it, the wash it had received was basically a hose-down just before I got it. I say all of this a) for future customers, manage your expectations for how long this process will take, and b) for the business. Having no real place to store luggage exterior to the facility stank, and the interior space was really tight. Maybe consider adding a bench or chairs for your customers, if they’re going to be waiting for an hour… And a free cup of coffee would have been nice since I was waiting for an hour. But the car had no mechanical issues, and the employees were friendly and working as quickly as possible.
21 Dec 2016
Pros: It was a good value. The car was older, but in good shape.
21 Dec 2016
Pros: Price was very cheap. The return process was very quick.
Cons: Far from airport. Car seats were stained. Car had several scratches and dents. Check in took a long time. Car had a only a half tank of gas.
16 Dec 2016
You get what you pay for
Pros: Nice and happy employees
Cons: Our first car had warning lights on they said just hadn't been cleared. Next day window kept coming down and wipers didn't work. Next car warning lights again and dirty windshield inside etc. others kept exchanging cars too. Expired license tabs!
8 Dec 2016
dirty little stinky car with ants and bad transmis
Pros: quick shuttle service
Cons: stinky ants in the car windshield wipers need replacing transmission was bad inside of car was dirty
2 Dec 2015
Cons: We waited for almost an hour for the shuttle. After the first thirty minute wait, I called to enquier on the status. I was yelled at and hung up on by Charles the agent at this joke of a rental car agency. When the shuttle finally did arrive, the driver was appologetic, however the rickety van then proceeded to take us on a dark back street tour of Honolulu's seediest neighborhood. The rental agency is a dimly lit used car lot with a trailer for an office. By family didn't even feel safe leaving the van. We asked to be returned to the airport.
17 Nov 2015
Pros: That they had a mini van available
Cons: we rented two minivans once we arrived they Weren't clean it took a long time to check put. The drive there was hot and smelly. Once we returned the vans we took a shuttle to the airport which was too crowded. Once we got to the airport The driver got upset because we weren't taking out money for tip. He started to mumble words that indicated that we were cheap. I was so busy getting my things and my two year old and when I heard him say that it made me even more upset. I hated this rental company. Wouldn't rent anything from them again!!!!!!
17 Nov 2015
Cons: Pick up and drop off terrible inconvenience
26 Oct 2015
Rent from somewhere else...
Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.
26 Oct 2015
Budget value - budget service
Pros: Price was great - car was clean and we got a lot for the money. Traveling around Oahu by car was super - gas is cheaper than we thought it would be and it is so easy to get around the island to see all the sights and experience all the wonders of Oahu. Staff was friendly. Shuttle picked us up from the airport and it was a quick jaunt to the rental office.
Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.
26 Oct 2015
Great Price! Great Car!
Pros: The car was nice and the price was great. The staff was very friendly and easy to work with. I will definitely use them again!
Cons: No complaints.
24 Oct 2015
Pros: very accommodating. Older car (2008) but clean and ran well.
Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.
19 Oct 2015
Pros: Pleasant people and quick efficient process. Good price.
Cons: Car was 4 years old. Remote buttons on keys did not work.
18 Oct 2015
Cons: Bad customer service
13 Oct 2015
Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever. Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.
10 Oct 2015
Employees were unprofessional and unfriendly. Loca
Cons: Car was dirty and smelly.