Reviews for Avis in Honolulu
- All reviews 100%
17 Dec 2017
Very Easy and Simple!
Pros: It was extremely simple with no hidden cost.
Cons: No complaints, keep up the good work
4 Dec 2017
Had an issue, they fixed it right away!
Pros: The service was really top notch. After a few days, i had an issue with the car (the check engine light came on) and when I called, it was no hassle at all to exchange the car for another one.
21 Sep 2017
Avis has old cars
Pros: Pickup and drop off was easy.
Cons: Although the SUV had only 35k miles, it had no Bluetooth (hands-free), so USB for charging and no backup camera. eg. The SUV was a throwback to the 80s or something. Worse, although I paid for insurance, they tried to charge extra insurance over 200% the cost of the vehicle. When I called Avis about the error, they said that because I did not book through their website, there is nothing they can do.
23 Aug 2017
Pros: I liked nothing. It was a doomed reservation from the start, where the car wasn't at the right location.
Cons: I went to pick up the car at the airport, only to find that the reservation was made at another location - a $50 cab ride away. I was told I could get the car there, but that it would cost $1478 instead of the $328 that I originally booked - for the same car and the same time frame. This was done in error (not sure who is to blame) but they could have been a little nicer about it and they definitely could have worked with me on that rate. But instead, they wouldn't budge and that makes me NOT want to ever use AVIS again!