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6.0
Compared to all of the other agencies, thrifty seems to understaff which results in long wait times. The last thing you want to do after flying five plus hours is stand in a line for 45 minutes to pick up your rental car. I feel bad for the staff because they’re so kind, but Thrifty needs to please consider adding more of them!Reviewed 22 Aug. 2023
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2.0
I booked a convertible with thrifty and when I went to pick it up they informed me that they could not give me the car as they only accepted credit cards and they had a policy that required me to book the car until the time of my departure flight. I was not informed of these two things upon booking and was told I could use a debit card and there was no mention of the policy whereby the car had to be rented out until the date of departure from the island. The staff were unhelpful and provided no alternative solution.Reviewed 17 Aug. 2023
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2.0
We waited for 1 1/2 hours in line for a car in hawaii. After a five hour flight. Not good.Reviewed 22 Jul. 2023
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4.0
No car available on arrivalReviewed 16 Jul. 2023
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2.0
Thrifty Honolulu overbooks their cars, my husband waited amongst hundreds, yes hundreds of people for a car. He waited almost 3.5 hrs. Cars were being cleaned one by one and given to customers. We missed a scheduled engagement because of this huge delay. Employees didn’t acknowledge that the wait time was unacceptable.Reviewed 16 Jul. 2023
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2.0
4 hour pick up time. Vehicle was dirty. Purchased insurance when booked and had to get more according to company as well as 38 $ in additional fees.Reviewed 1 Jul. 2023
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2.0
Yo. We enter in a time when we are arriving to pick up a car. Why do we have to wait 2 hours after checking in to pick up a car and leave. (Sorry, I never start a conversation with "yo")Reviewed 29 Jun. 2023
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6.0
Tje size of the car was great and the staff were wonderful. I thoughtvit was very expensive. NOT representing what was advertised.Reviewed 24 May 2023
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2.0
OMG! I never write any reviews but this place was so bad! They big companies of Thrifty, Hertz and Dollar combined together to save money. One small pickup area, 3 counters, 2 attended. There was about 100 people waiting, it took 2 hours to get a car. Complete waste of time!Reviewed 23 Apr. 2023
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2.0
The car was nice and in good condition. When we dropped it off the attendant said we were good to go. Then later, I received a fuel charge and other fees. Next time I will go to a more reputable rental company.Reviewed 16 Apr. 2023
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2.0
The line to get a car was over an hour long, so we gave up and went elsewhere.Reviewed 26 Mar. 2023
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2.0
Stay away from thrifty/ dollar at Honolulu airport, for the money you save over other rentals it's not worth it. Even after a prepaid rental we waited about 3 hours to get our truck even after we upgraded to a larger SUV as the person at the front desk said this one is in stock. Saving a little money is not worth the headache, also our rental was dirty and had damage all over. Rental itself was nice but that's about it. The person downstairs where you pickup the cars from told everyone within earshot that because we were being cheap that's why we have to wait for a car.... The other rental counters were empty and people that went to them were in and out in a normal amount of time.Reviewed 5 Mar. 2023
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