10.0
The only car rental that really listens to people. The line up is long but they truly try to help out with your rentalReviewed 23 May 2022
review from![kayak]()
2.0
Pros:Cancelled the trip, no opportunity for refund . . . zero, nada, zilchCons:Any customer serviceReviewed 23 Mar. 2020
review from![kayak]()
2.0
Pros:Nothing I like about FOXCons:FOX caused me so many porblems of my driver license issue. It ended up they jacked up the price of 3 days rental to 600 USD and convint me to purchase the rental. Eventually I walked to the next door , THRIFTY, and Thrifty didn’t give me any problem. They also offer me a decent deal. I WILL NEVER DO BUSINESS WITH FOX AGAINReviewed 3 Feb. 2020
review from![kayak]()
5.6
Pros:San Diego dropoff was quick and convenient—the exact opposite of pick up at LAX which was horribleCons:Desk agent and signing in on a tiny screen made for it to be easy to charge me for insurance I didn’t want or need. Car had only. been quick cleaned so windows needed help and there was stuff on the back seatsReviewed 8 Jan. 2020
review from![kayak]()
4.0
The costumer service horrible.Pros:No issues with the vehicle.Cons:The costumer service horrible, one of the representatives tried to tip me off by forcing me to get add one that another representative latter explained we’re not required. I really hope your company make crucial changes to the incentives you give your employees and the training or else you will not only loose existing customers, but potential customers. Know this will be the last time I ever even consider doing business with this company and if asked, I will try my best to help anyone looking for a rental to steer clear of this company due to my horrible experience.Reviewed 8 Jan. 2020
review from![cheapflights]()
2.0
Pros:noCons:have car readyReviewed 7 Jan. 2020
review from![kayak]()
4.0
Pros:Fox agent was deceptiveCons:was told by the Fox Agent that the state of California required me to purchase bodily injury insurance even though i had a copy of my own insurance policy showing my coverage exceeded the California requirements. I have disputed the charge for the bodily injury insurance I was required to purchase.Reviewed 6 Jan. 2020
review from![kayak]()
2.0
Pros:The staff was horrible, almost racist!!Cons:Remove Fox from your network. They gave me a car that was old, scratched everywhere with no options and very high mileage >44000 mile! I never rented a car with this high mileage! This was my worst rental experience ever that I had to return the car after 5 mins of leaving the office! My 2013 Mazda was much better. They just ruined my surprise to my niece and nephew who were visiting from Georgia for the first time and wasted our time that we couldn’t do anything on NYE!! Also, I have chosen to get insurance with my booking but the rude staff couldn’t find it and asked me to py an additional $150 to get it. I checked my transactions and found that I got Allianz insurance with the rental for $66 but it didn’t show up. I did NOT get full refund even though I returned the car less than 5 mins after leaving the office and that insurance wasn’t refunded!!!!Reviewed 6 Jan. 2020
review from![kayak]()
10.0
Pros:On pointCons:Just friendlyReviewed 5 Jan. 2020
review from![kayak]()
10.0
Pros:YesCons:Just friendlyReviewed 5 Jan. 2020
review from![kayak]()
7.2
Pros:Pickup was good, although there were very long lines at the counter. Drop off was excellent, fast and efficientCons:I was given a lower-tier car than what I paid for, and not offered any kind of refund. The car I chose was clean and served me well, but was smaller than what I wanted.Reviewed 5 Jan. 2020
review from![kayak]()
10.0
Cons:Easy drop off. Friendly employees.Reviewed 4 Jan. 2020
review from![kayak]()