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2.0
Kayak quoted me at one price and I ended up being charged a different price. I’ve had to open a claim to resolve the issue. Will never use kayak or hertz to book a car again.Reviewed 30 May 2023
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2.0
Pickup was a nightmare and we didn’t even get the car we ordered.Reviewed 21 Apr. 2023
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2.0
I reserved a Tesla and have Hertz Gold. When I arrived we were all being told that there was a 45 minute to 1 hour wait for a Tesla despite the fact that there were MANY Teslas in the lot. If you don't have enough cars of a specialty type - DON"T TAKE THE RESERVATION. By the time I was told this I didn't have the ability to go with a different car company but I will definitely NOT let that happen again.Reviewed 18 Apr. 2023
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6.0
Feel like I was not listened to. Rented a Tesla model 3. Elected for the charge it myself option and not pay the 35$ flat fee for brining it back at any charge level. Brought it back at the same charge level I got it at 67% and they charged me the 35$ anyway without talking to me at drop off. Will be complaining about it.Reviewed 16 Apr. 2023
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4.0
Customer Service Rep. was not courteous to someone who had a long flight.Reviewed 30 Mar. 2023
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4.0
Terrible pick up experience. Name wasn’t on the board despite checking in with the app. Tons of others had the same problem. Inadequate staffing for the long line of people. No charging adapter in the car, so I couldn’t use most available chargers in the area.Reviewed 29 Mar. 2023
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10.0
Great car + value!Reviewed 21 Mar. 2023
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4.0
While the representative (JT, who I believe may be the shift manager), was very helpful and professional (as it was super busy that morning), he informed me that I’d have to wait for a Tesla, as they were either not yet returned, or currently charging. As such we had to choose a car from one of President’s circle isles. Sadly, no electrics there.Reviewed 19 Mar. 2023
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2.0
Pickup took over an hour even with a reservation. Hertz representative was rude. Total price was more than quoted prepaid price.Reviewed 19 Mar. 2023
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6.0
Navigation didn’t work Car governed at 70 mph in LA can maintain flow of traffic on freewayReviewed 11 Mar. 2023
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10.0
Great car. Charging is a little clunky for this inexperienced EV renter. Pro tip- use the vehicle’s navigation system. It will route you to your destination as well as charge points that work if needed on your route. Just looking for a charge station near me brought me to 3 locations that didn’t work for Tesla.Reviewed 10 Mar. 2023
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2.0
Checkin process was horrendous. Guy was such a jerk. Did not like the experience at all.Reviewed 4 Mar. 2023
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