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6.0
We were told they could only offer us a pick-up truck or an electric vehicle despite a reservation for a regular SUV. We took the electric option and they told us there was electric charging everywhere since it's California. This turned out to NOT be true and we struggled to find charging. We also left the lot and did not have enough charge to get to our hotel so we had to find charging before even getting to our destination which is absurd considering how much they charge when you don't bring it back to a full charge at drop off. We told them we were uncomfortable using an electric car since we had never driven nor charged one before, but got told it's that, a pick-up truck, or nothing. I would never go back to this location again. The staff member was very friendly though, and I do not fault him at all. I'm sure this is something the company has told them to say.Reviewed 26 Sep. 2023
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10.0
Being able to checkin online and go direct to car was a welcome convenience with the hustle and bustle of travelReviewed 24 Sep. 2023
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4.0
I bought the car insurance form Alliance and budget told me they wouldn’t accept it so I had to call to get it cancelled. The wait for the vehicle was 45 min.Reviewed 24 Sep. 2023
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4.0
Lady at check in desk was shady and ended up charging me an additional $240 for something I did t sign up for, had to spend 45 mins on the phone talking to multiple people for the refund.Reviewed 12 Sep. 2023
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2.0
Waited half an hour at the counter. At the end of it all, they didn’t have the truck I reserved. Unorganized and poor managementReviewed 3 Sep. 2023
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2.0
They charged us double the price that was shown on Kayak. They just said we have to pay that amount otherwise we not gonna get a car. This was a big disaster and I will never rent again through Kayak and with Budget.Reviewed 30 Aug. 2023
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8.0
All round goodReviewed 13 Aug. 2023
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4.0
The LAX budget was very disorganized causing long lines and confusion about where and how to actually get your rental car. It took a very long time while my 3 young kids waited after having already been through a long flight.Reviewed 4 Aug. 2023
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4.0
Hi The rental car we hired the steering wheel has a vibration at 60mph, which made the journey very uncomfortable and not enjoyable at all. Based on this, I would appreciate a full refund due to the discomfort of the entire trip. I look forward to hearing back from you. Kind regards Darcy BrownReviewed 27 Jul. 2023
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10.0
It was excellent and I would not hesitate to recommend you to my friendsReviewed 19 Jul. 2023
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2.0
It was the worst vacation related experience ever! After waiting a 1/2 an hour for a Budget bus at LAX we tried to hail one down only to have the empty Budget bus accelerate away from us. After another 5 minutes of waiting we tried to get another bus’s attention as it tried to evade us, again it was empty, I jumped toward it and it stopped. The Budget bus driver yelled at me for jumping in the street and then proceeded to load everyone on the bus then he got into argument with a traffic police officer. Then he got in the bus and finally we thought we were on our way. Keep in mind this is about 35 minutes of waiting at the curb at the American terminal at LAX at 9:30 PM. But no. For some inexplicable reason the Budget bus driver got out of his seat and ran out of the bus and restarted the argument with the traffic officer. He started pushing the officer around and then jumped back in the bus and said the officer assaulted him. From were I was sitting it seemed like the opposite really happened. Then he announced that a supervisor was needed. More waiting as he called on the radio for a supervisor. After that he went back outside and argued with now a congregation of officers. I called the local Budget office and told them what happened and to send another bus asap. I urged the others, there were about a dozen of us to do the same. Then my wife spotted another Budget bus. I ran outside and flagged it down. Afterwards all of us got on the bus and we were finally on way to get our Budget rental car. Luckily there was no line to get the car because apparently for what ever reason the buses were not picking up renters at the terminals. I will never rent from Budget again. And I urge everyone not to consider Budget for their rental needs especially at LAX .Reviewed 16 Jul. 2023
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2.0
Pickup was fine got in the car and everything was fine except the car looked a bit dirty but it’s a rental how bad can it be? Until we settled in and we’re on the highway and the smell of urine was seeping through the car. It was awful and truly smelled like it was all over the car. Now the cleanliness all together came into question. I dropped off another location and let them know about it and they didn’t really care and I asked how a business could even let a car in that shape leave the lot and they said sorry and will note it on the account. Funny thing is they didn’t even ask for my name as the main office and return were not in the same spot. Needless to say I have not received a receipt yet as they told me I’d get one emailed. Definitely will not be using Budget again unless it’s a huge savings because the car was disgusting and the customer service was abysmal.Reviewed 13 Jul. 2023
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