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2.0
I was incorrectly billedReviewed 29 Sep. 2023
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2.0
When I arrived at LAX to pick up my car, I waited in line OVER 1.5 HOURS! Absolutely unacceptable and will never be using Avis again.Reviewed 21 Sep. 2023
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2.0
Absolutely terrible systems in place. Waited over 3 hours for our rental. Will never rent from Avis againReviewed 3 Jun. 2023
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2.0
Had to pay per miles with no noticeReviewed 3 Jun. 2023
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2.0
I’m still in contact with them as I’ve been overchargedReviewed 31 May 2023
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6.0
I received no email with details of my rental and no receipt as I requestedReviewed 26 May 2023
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2.0
The price i got from the web page ended being over 50% more, it took about an hour to get the car and they assigned me a car tha was already assigned to another person, and they took like 20more minutes to finally assign me one. The people on the counter do not explain all the chargesReviewed 16 May 2023
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2.0
Car was fine. Rental process on Kayak was fine. Drop off was fine. At the pick-up, I declined - declined - declined and said yes to NO ADDED FEES and yet there was still over 50% added fees above my agreement from Kayak and Avis. Took almost half an hour to get the bill back to what it was supposed to be. Although the manager was very cordial, he still acted like it was some kind of one-time “favor” to charge me what I actually agreed to in the first place.Reviewed 8 May 2023
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6.0
The line at the pickup was excruciatingly long and the car we reserved was not available on our arrival. However, the staff was very nice, the actual process was swift and we were upgraded to a more luxurious vehicle at no extra cost.Reviewed 22 Apr. 2023
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10.0
Smooth transaction from start to finish. Great price tooReviewed 6 Apr. 2023
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2.0
We had to wait 30 minutes for the shuttle. The rental counters were understaffed and we had to wait nearly 2 hours in line to get car keys. We picked Avis because we had to drive a long way and they advertised having hybrids and let us reserve one, but when we got to the counter they said they did not have any available so we had to get something with much worse fuel economy. The car was poorly washed on the outside, and had leftover trash from previous renters on the inside. When we went to return the car at our destination, we could not complete the return since the rental counter closed at 1pm and it was now 3:30pm. At no point were we given anything warning us that our destination Avis lot had limited operating hours. So we had to drive all the way out to the lot again the next day, which meant we had to pay that day's rental fees as well.Reviewed 4 Apr. 2023
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4.0
The gas tank was half empty and someone else’s water bottle was in the car. The car was a Dodge Challenger, which was “all we have” and was awkward to drive. Hard to handle. Hard to access backseat. Probably something to sue with Hotwire. We thought we were renting from Avis but found out after reserving it was through Hotwire somehow.Reviewed 26 Feb. 2023
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