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2.0
Booked a luxury car and didn't have any. Infinity was rattling and unsafe. Returned early and rebooked with Enterprise.Reviewed 3 Oct. 2023
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2.0
I didnt like pick up location and they charged me twise.Reviewed 28 Sep. 2023
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6.0
I was picked up from a flight at LAX. I waited at the car rental pickup spot. As I waited, FOUR Budget vans raced by not even slowing down for the passengers waiting. Finally after approx 25 minutes, a Budget van stopped and took me to the offsite pickup area. I signed my contract (which took another 20 minutes but ok it was a busy time) and walked out for my car. I had to wait another 20 minutes because they had no mid-sized cars. Finally they gave me a filthy SUV. Unsatisfactory Service All Around! I would definitely hesitate to use Budget again!Reviewed 28 Sep. 2023
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6.0
We were told they could only offer us a pick-up truck or an electric vehicle despite a reservation for a regular SUV. We took the electric option and they told us there was electric charging everywhere since it's California. This turned out to NOT be true and we struggled to find charging. We also left the lot and did not have enough charge to get to our hotel so we had to find charging before even getting to our destination which is absurd considering how much they charge when you don't bring it back to a full charge at drop off. We told them we were uncomfortable using an electric car since we had never driven nor charged one before, but got told it's that, a pick-up truck, or nothing. I would never go back to this location again. The staff member was very friendly though, and I do not fault him at all. I'm sure this is something the company has told them to say.Reviewed 26 Sep. 2023
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10.0
Being able to checkin online and go direct to car was a welcome convenience with the hustle and bustle of travelReviewed 24 Sep. 2023
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4.0
I bought the car insurance form Alliance and budget told me they wouldn’t accept it so I had to call to get it cancelled. The wait for the vehicle was 45 min.Reviewed 24 Sep. 2023
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4.0
Lady at check in desk was shady and ended up charging me an additional $240 for something I did t sign up for, had to spend 45 mins on the phone talking to multiple people for the refund.Reviewed 12 Sep. 2023
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2.0
Waited half an hour at the counter. At the end of it all, they didn’t have the truck I reserved. Unorganized and poor managementReviewed 3 Sep. 2023
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2.0
They charged us double the price that was shown on Kayak. They just said we have to pay that amount otherwise we not gonna get a car. This was a big disaster and I will never rent again through Kayak and with Budget.Reviewed 30 Aug. 2023
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8.0
All round goodReviewed 13 Aug. 2023
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2.0
Gave away my reservation without noticeReviewed 9 Aug. 2023
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4.0
The LAX budget was very disorganized causing long lines and confusion about where and how to actually get your rental car. It took a very long time while my 3 young kids waited after having already been through a long flight.Reviewed 4 Aug. 2023
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