Reviews for Budget in Los Angeles
- All reviews 100%
6.5/10 Good
Based on 384 reviews
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6.1
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6.2
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4.8
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5.6
Recent reviews
Most recent
4.8 Okay
Convertible
17 Sep 2017
Terrible customer service
Cons: I booked over a month in advance. I called a few dahs prior to check and make aure my reservation was still in order for pickup from LAX. Their employee refreshed my reservation and I was charged $600 extra. I called back and was told by foue different people that I had to phyiscally show up at the LAX location and that customer service could not do anything over the phone. When I showed up at the LAX budget location I was told I needed a new reservation to cancel out the error. I also had to wait in a line for over an hour while other budget employees milled around behind the counter doing nothing! Eventually I got the same price back but only after hours on the phone, two trips to budget LAX and countless roude encounters with budget employees. this whol situation was at the hands of a budget employees mistake, not my own. I will never use budget rental again, such a hassle and low class level of service. And no one answers the LAX phone. No one! Good luck.
4.0 Okay
SUV
13 Sep 2017
Empty and dirty
Cons: The car was not washed and empty tank
5.2 Okay
Compact
11 Sep 2017
Problems at LAX
Pros: The car was clean, ran well and had no real problems
Cons: Pickup at LAX is horrendous. Hour and a half wait in the heat and humidity outside as I was 90th in line when the shuttle dropped me off at the facility. I was told by the desk clerk that, yes, it's always like this. I've never had such an experience at ANY rental office, Budget or otherwise, foreign or domestic.
2.0 Mediocre
Compact
11 Sep 2017
Terrible experience
Cons: Agent lied to me about CA requiring insurance and insisted I had to pay for minimal coverage. Also, drop off location closed early.
6.0 Good
Compact
9 Sep 2017
At LAX Budget office severely understaffed!
Pros: Car was nice and clean.
Cons: Had to wait in line for an hour. And then when we drove the car to check out, only 1 booth open. We had to wait another 17 minutes to get out. Tough after a long day of travel.
5.6 Okay
Standard
7 Sep 2017
slow service, and not so great car.
Cons: Waited in line for 45 minutes. Car we got had only 20,000 miles, but shook at freeway speeds, and needed power steering fluid.
3.2 Mediocre
Standard
5 Sep 2017
Horrible service
Cons: We waited over an hour in the heat to get our car. We filled up with gas and were still charged gas fees
6.4 Good
Compact
3 Sep 2017
Pros: Very nice car that was was I had booked for.
Cons: car was very dirty when I got it, line was long to do paperwork, even after paperwork was completed I had to wait for car, representative behind counter wasn't friendly.
4.0 Okay
SUV
2 Sep 2017
2 hour wait for pickupno
Cons: No shuttles from airport
2 hour wait to get to counter
2.0 Mediocre
Economy
30 Aug 2017
Pros: Nothing
Cons: False advertising mayor credit card needed they don't take debit or bank card
2.0 Mediocre
Compact
29 Aug 2017
Cons: When I arrived at the Budget rental office at LAX, there were hundreds of people waiting for a car. I was told the wait would be 2-3 hours. Be aware that when Budget is much cheaper than the other companies, it IS too good to be true.
6.0 Good
Full-size
28 Aug 2017
Rental experience
Cons: The representatives are not helpful at all. They give the agreement without direction where the vehicle located at, then the attendant rudely point the direction with a raise voice " Don't you know where it is?" Very impolite group of employee. Gate attendant takes the agreement without looking at the customer and just throw the paperback at the customer and quickly return to what she was doing with the phone. Very rude manner.
9.6 Excellent
Economy
24 Aug 2017
Good experience with budget at LAX
Pros: Quick and friendly airport pick up.
No line (at 6 AM).
I was on my within 20 minutes of reaching the curb at my airport terminal.
Cons: The cost was a bit high for a one day, one way rental, but Budget was competitive with other companies. It was still totally worth it to get home from LAX!
5.2 Okay
Economy
23 Aug 2017
Disorganization
Pros: A separate line / desk for returns helped a lot (helped me catch my flight).
Cons: The car I picked up had 3/4 gas, so I filled it back to there, but you gave me a hard time about it at pickup. Eventually waived the charge but were pretty unkind about it. Took longer to check out (had to go in) and then took forever at the desk to get the charges right: the amount was still higher for no clear reason. Worked it out eventually, but very unclear and haphazard. Is this even a real company? It was like it was your first day operating. (Also, it looks like the contract you gave me was about $10 higher than the one I signed and gave you. That should be totally illegal!) If you give me a copy of the receipt, it should be the same as what I signed - obviously!
2.0 Mediocre
Standard
20 Aug 2017
Not if you're in a hurry!
Cons: Shuttle from LAX was 30 minute wait, all other rental companies seemed to be about 5 minutes. Another 30 minutes at the counter while they found and prepped a car. Car was inspected in the dark and not clean.
4.4 Okay
Standard
15 Aug 2017
Could be cleaner!
Pros: Ease of drop off
Cons: cleanliness
6.8 Good
Intermediate
13 Aug 2017
Car met expectations; pickup below expectations
Pros: Car met expectations, check in (at BUR) was quick and easy.
Cons: Bus at LAX took 10 minutes (other rental car company buses went by two times before seeing a Budget bus), car wasn't available and had to wait 10 minutes, the check-in center was messy and unorganized, however the agent that helped me was very helpful, truthful about situation and friendly.
8.4 Excellent
Full-size
13 Aug 2017
More than Kayak states
Cons: The line at LAX Budget was over 90 minutes wait to get inside door, even though I had a paid registration. The salesman tried to upgrade me from a standard size to a luxury Jaguar at 1/2 the regular rate, more than tripling my original rental rate. I booked through kayak for $211 however my final rental was just under $500 with taxes and fees as well as gas and additional insurance. This was more than twice what I booked for through Kayak.
2.0 Mediocre
Economy
12 Aug 2017
Bad experience, will never order again from KAYAK
Cons: The order said the rental car is from LAX, or at least that what the website said, I took a shuttle and got to the wrong place, same company. They didnt let me get a car from there so I had to get to downtown, without phone or internet, when I got to downtown it was super difficult to find the place. Once I found it they told me I could get a car at the airport. Had to wait an hour to get my car. Wasnt pleasent after 16 hour flight. Next time I will find another website to order from to prevent another experience like that.
8.4 Excellent
SUV
9 Aug 2017
Cons: Very tiny truck. Couldn't fit my 2 bags in the truck even though it was a SUV. It was a very tiny subaru. Should be reclassified.
4.8 Okay
Luxury
4 Aug 2017
LAX budget not worth the savings
Pros: Car was good.
Drop off was great
Cons: Pickup is a total disaster.
Annalamo bus picked me up because he circled and saw me still standing at the shuttle pickup. An Alamo bus brought me close to budget. How lame is that? Reservation agents were rude and angry. Probably because all their "problems" not customers were pissed having just waited for 45 minutes to be picked up. Took them forever to get me my car after several hard sell attempts to get me to pay more! Lame!!
10.0 Excellent
Economy
2 Aug 2017
Perfect. Just what I needed
Pros: The compactness , the ride , economical in terms of gas and mileage.
Cons: I needed USB for my I phone instead of just the lighter kind
5.6 Okay
Compact
30 Jul 2017
Very long wait times at LAX
Pros: Clean car, friendly staff at the rental car pickup at LAX.
Cons: It took forever (45+ minutes) to get a shuttle from LAX to the Budget rental car center. Once we did get the shuttle and arrived at the rental center, we had to stand in line for another hour to get hour car. We were lucky that we had a flexible time schedule, but if we had to be somewhere at a specific time, we would have been out of luck.
2.0 Mediocre
Minivan
28 Jul 2017
Pros: too busy to answer questions
4.0 Okay
Intermediate
28 Jul 2017
Avoid Budget LAX if you don't have 2 hours to spare
Pros: Car model was nice/had good features.
Cons: Waited in line outside on a hot summer day for 90 minutes in a line that rivaled Disneyland. When I got to the counter they didn't have a car ready though I had reserved it a month in advance. I was told it would be another 30 minute wait unless I wanted to upgrade at my expense. I did upgrade just to get the heck out of there......BUT I didn't make it very far because the upgraded car had only a quarter tank of gas at pick up. The car also smelled like a dirty ashtray. Super nasty -- I was embarrassed to leave it at the valet at our hotel!
4.4 Okay
Full-size
17 Jul 2017
Wanted $2000 to extend for a few hours
Pros: The Malibu was a great car to rent
Cons: Wanted to spend a few extra hours in Santa Cruz since I wasn't feeling well, but when I called to extend Budget informed me it would be an extra $2000 if I returned pass my drop off time of 3:50pm. The total 6 day rental was only around $400 so it would have been 5 times as much to return a few minutes late. That's completely ridiculous. I will never rent from them again in fear of ever missing the drop off time.
2.8 Mediocre
Full-size
11 Jul 2017
Cons: 1+ hour plus wait to get a vehicle. Line was outside, in direct sunlight in LA in the middle of summer. General rudeness, annoyance with customers
2.0 Mediocre
Intermediate
10 Jul 2017
Car provided was downgrade from car ordered
Pros: None
Cons: I reserved a mid sized car. When I came to pick up, I was told no mid size car was available and that only car was a compact. I had to wait an additional 20 min for car to bebcleaned, and as I waited a woman walked in without a reservation and was offered a "premium car". When she said no other car was available to me and gave me a downgrade from what int served. Attendant was not honest.
7.6 Good
SUV
9 Jul 2017
Great cars but mediocre service
Pros: Cars are great and well maintained. Also management is good about offering upgrades and working with you if you are unhappy.
Cons: Waited one hour to get my car due to holiday crowds. Staff should have been added given the amount of reservations.
3.2 Mediocre
Compact
7 Jul 2017
odor in the car. dent on the hood
Pros: normal ride
Cons: dent on the hood. picked up the car after midnight. couldn't see the defect in the parking lot. no one at the rental place walked around the car. the car was new but there was a strange odor from some sort of exotic food...
5.6 Okay
Standard
5 Jul 2017
Cons: Pickup time was over an hour.
2.0 Mediocre
SUV
5 Jul 2017
Cons: We waited on line for 2 hours, then gave up and took a taxi to hotel.
2.4 Mediocre
Intermediate
3 Jul 2017
It's faster to walk
Pros: Driving away from it in a Lyft car.
Cons: Tiny overcrowded bus, with people dangerously/illegally standing even in front, and luggage precariously piled to slide off onto people. Long line snaking out door of counter understaffed by dawdling agents taking frequent long breaks. No apologies or announcements about exceptional situation, so this is business as usual there. After 30 minutes the line had barely moved and we estimated it would take another 2 hours to reach front of line. So we walked out and took the train instead. Would never consider renting from Budget again at any price.
3.2 Mediocre
Economy
1 Jul 2017
Drop off at LAX a bit of a nightmare
Pros: Nothing
Cons: Long time to check car in, busses not running frequently. Lots of people waiting and eventually I called an Uber to take me to the terminal so I would not miss my flight. Unacceptable!!!!
4.0 Okay
Compact
28 Jun 2017
Cons: Waited in line for an hour to get my car. Car was very dirty on the outside with chalk and other suspect substances.
6.0 Good
Economy
28 Jun 2017
The Budget Counter at LAX is a nightmare. Redlands is fabulous.
Pros: Budget offen offers the best prices to one way less traveled destinations such as LAX to Redlands.
Cons: I used Budget frequently. I know I should sign up for Fast Track but I always forget to do so. Monday night I picked up the car at LAX I had just finished a 9 hour flight from Iceland and was tired and cranky. There was a long line at the Budget counter which seemed not to be moving at all. Half of the agents appeared to be on break and the ones working seemed to be engaging in allot of pointless conversations with the clients being served and with each other. Many of them also appeared to be moving and walking in slow motion. It took me about 40 minutes to get to an agent who then spent allot of time trying to convince me to buy the expensive insurance and a GPS - more time than it took me to reclaim my luggage and go through customs.
10.0 Excellent
Intermediate
28 Jun 2017
Pros: I rented a simple compact car. Economical, easy to park, plenty of acceleration. I made a mistake on my reservation, and I arrived one day early to pick up my car. They had one! I was lucky, cause busy time of year. I turned the car in 30 minutes early at LAX and I received a $6 refund on the estimate, because my rate was hourly after the first 24 hours.
Cons: Drop off charge from Santa Ana Airport to LAX (30 miles or so). The car had Arizona license plates, so what is a few more miles before it returns to Arizona?
9.2 Excellent
Standard
28 Jun 2017
Pros: Staff was helpful when I couldn't figure out some of the features of my car. I loved the fastbreak station, made getting the car so easy.
Cons: Such a long shuttle ride to the location from the airport.
6.4 Good
Economy
27 Jun 2017
4 CARS TO GET OFF THE LOT
Cons: IT TOOK 4 DIFFERENT CARS, THROUGH VARIOUS SCREW UPS AND OVER AN HOUR FOR ME TO GET OUT OF THE LA BUDGET RENTAL LOT.
5.6 Okay
Convertible
27 Jun 2017
Pros: Line at the terminable was extremely long, with clerks taking breaks regularly rather than helping customers. Then our car was not ready, even though the reserve time had started hours before. Very dissappointing.
6.0 Good
Convertible
27 Jun 2017
Pros: the car was amazing.
Cons: we waited 2 hours in budget Los Angeles and we took the car at 2 pm, although they wrote to our agreement to bring it back at 12.00 pm. so actually we missed 2 hours.
6.8 Good
Economy
24 Jun 2017
Pros: Car was clean with 950 miles on it
Cons: Waited 55 minutes through 38 people to get the car. This delay caused me to miss meeting a coworked for lunch connection later in the day.
6.8 Good
Economy
22 Jun 2017
Pros: Drop off was quick and easy.
Cons: The wait for an airport shuttle was long. And when we finally got a shuttle the driver went on break.
10.0 Excellent
Intermediate
19 Jun 2017
Pros: We had a great experience with both agents. Our car was clean and ready to go. Our only complaint was the long line at LAX.
Cons: The long line at LAX.
2.0 Mediocre
Economy
19 Jun 2017
Cons: 1.5 hour wait for cars, huge line
2.0 Mediocre
Standard
17 Jun 2017
We were promised a Highlander and got an Outlander
Pros: too expensive
Cons: Too expensive will never return
2.0 Mediocre
Compact
14 Jun 2017
The worst car rental experience ever!!!!!
Cons: We arrived after being picked up by the shuttle. The driver was incredibly rude. When we arrived we were told to TAKE A NUMBER and that it would be a TWO AND A HALF HOUR WAIT!!!! ON A CAR THAT WE HAD A RESERVATION FOR.
There was a woman on a microphone, in threatening tones, telling people how horrible it would be for them if they don't take their gas refill policy and if they don't do their own walk around.
There must have been 300 people there...HORRIBLE HORRIBLE HORRIBLE.
3.2 Mediocre
SUV
12 Jun 2017
Unbelievably inefficient pick up.
Cons: The curbside pick-up at LAX was abysmally slow. Several Hertz, Avis, etc. vans came by two or three times as we stood waiting for Budget. It took almost 45 minutes. Then we got to the office to rent the car and the line was incredibly long. It went outside the building and around a corner. I actually am not sure how long it took to get the car, but we took well over three hours to get out of the airport after arrival. Almost half of the positions behind the counter were empty. The staff was courteous and efficient once we reached a representative. Never again Budget for us.
5.6 Okay
Compact
12 Jun 2017
Cons: The line to pickup the car was extremely long. It took almost an hour to get my car
2.0 Mediocre
Full-size
12 Jun 2017
Crazy long wait
Cons: Despite having made a reservation, when we arrived, we were given a ticket number and told to wait. Our ticket number was over 80 numbers away from the one called next. We realized we would not make our first meeting if we waited, so we canceled and took a lyft. This pickup system was very poorly organized and no preference was given to people who had made a reservation. I do not plan to ever use Budget again.
10.0 Excellent
SUV
10 Jun 2017
Nice car!
Pros: Car was nice and clean and I got it at a good rate.
Cons: When I dropped it off at the airport, the agency was packed and the way that they were notifying customers to come up and get their car was kind of pathetic. Numer 22. Sounded like the DMV and who likes to go there?
5.2 Okay
SUV
8 Jun 2017
Awful experience
Pros: Fairly easy to fond
Cons: Rude staff, horribly disorganized, understaffed, people loitering everywhere waiting for their numbers to be called. I would never rent from Budget if my pick up was at LAX.
6.8 Good
Intermediate
5 Jun 2017
Ok service only a fair car
Pros: Fast service and quick shuttle from LAX
Cons: The car not only had physical damage, but it was clearly highlighted with white markers on a black car. Not a vehicle I would want to represent my business.
9.6 Excellent
Economy
2 Jun 2017
Quick service
Pros: Quick and friendly service. There was no line for pick up.
Cons: We have wait 15 minutes for the shuttle bus.
6.8 Good
Intermediate
29 May 2017
Mixed emotions
Pros: Like the fact that they gave me a nice upgrade. The drop off was smooth.
Cons: When I got there, there were over 50 people outside their facility waiting to be attended to. You had to take a number and wait to be called in order to rent the car. I waited over 1:15 minutes to be tended to. Lots of upset customers that day.
3.6 Mediocre
Compact
27 May 2017
Slow service, cheap feel
Cons: The service was really slow and cheap feeling at the counter
2.0 Mediocre
Premium
25 May 2017
Pros: Not much ...
Cons: Lack of customer service. Filthy car that had not been properly cleaned, almost 30,000 miles, dents, car had been keyed, and scratches all over the car. Agent told me the only car available to fit my rental! Bad attitude agent because I would not take extra insurance.
10.0 Excellent
Standard
23 May 2017
Fastbreak is great
Pros: Choose the car you want quickly and with no hassle in line. My new favorite way to rent.
6.0 Good
Standard
19 May 2017
Waiting
Pros: Once we arrived the service was good and fast. There were plenty of budget representatives to accommodate all of us.
Cons: It took 45 minutes to be picked up by the budget van from our terminal. I thought we'd have to uber. We were lucky to get on the van because once it was full it skipped the rest of the terminals.
2.0 Mediocre
Economy
18 May 2017
Didn't make it to LA because of Budget
Pros: Budget in Long Beach was terrible and didn't have my car.
Cons: Budget in Long Beach was terrible and didn't have my car.
10.0 Excellent
Compact
17 May 2017
Pros: Very fast service at drop off
6.0 Good
SUV
13 May 2017
Cons: They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off
5.6 Okay
Economy
9 May 2017
Pickup
Pros: I was given a Dodge Challenger.
Cons: Pickup line was over two hours.
4.4 Okay
Intermediate
8 May 2017
Cons: The system was down at LAX and they only have 4.people taking care of more that 30 people in the lobby. It took me almost 2 hours standing in line to get my rental.vehicle. The office manager should have called more customer service employees to speed up the rental proccess. Worst of all there were employees just standing around talking sound nothing.
6.0 Good
Intermediate
8 May 2017
Cons: Huge line to pick up. Had to wait over 1 hour just to get up to the counter.
4.8 Okay
Economy
5 May 2017
1 hour wait for a car, with a reservation
Cons: We had to wait 1 hour to even get to a desk attendant to get our car. They had everyone take a number.
6.8 Good
Intermediate
2 May 2017
Pros: Drop off easy in Santa Barbara
Car drove fine
Cons: Waiting in LA
They took my info...offered an upgrade to SUV at no cost--which turned out to be a hatchback car basically. No big deal but the lady made me wait 15 min while others got cars? Then I go back to the window and she starts doing the contract and asks about insurance. I ask what that would do to the final rate and THEN she tells me I'm at the wrong location?? How did she take all my info, upgrade me, make me wait, go through the contract, and THEN just figure this out? At any rate, she moved the res to her location and lowered the rate to what I reserved but it was an extra hassle after a 6 hour flight that I didn't really need or understand. File it under 1st world problems.
10.0 Excellent
Economy
29 Apr 2017
Easy
Pros: Service
6.4 Good
Economy
26 Apr 2017
Pros: The driver of the shuttle bus to the airport and back from the airport was excellent, helped people with their bags, knew which terminal I needed based on which city I as flying to and the airline, navigated the traffic expertly.
The counter staff were polite and helpful.
The rental rate was extremely reasonable.
Cons: I had to wait over an hour and a half at the Budget office at Los Angeles International airport (LAX) to get my car. This was on a Friday evening. There were too many people for the counter agents to be able to cope. I realize this can happen but it would have been nice to have some advance warning with the suggestion of doing a pickup from the parking lot option. I would have paid a bit extra to avoid that wait.
4.0 Okay
Intermediate
17 Apr 2017
manager bad attitude
Cons: car dirty
did not have intermediate avl,, had to go down to compact
drop off took 45 min, bill was triple what should have been and took that much time for them to figure it out and correct it, almost missed flight
Manager didn't want to deal with anything
Will never use dollar again at LAX
6.8 Good
Convertible
15 Apr 2017
Didn't get the car we reserved
Pros: Budget gave us a free upgrade to a BMW 3 series because the wait to get a convertible was over two hours.
Cons: Even though we had to wait almost 20 mins to get the car, I returned the car 10 mins after 12:00 and got charged another day without anyone making it apparent to me. This was my first time using budget and most likely my last.
2.0 Mediocre
Intermediate
14 Apr 2017
Cons: Very slow pick up service from LAX.
Rent aligns with our reservation ran about an hour wait. I walked out.
4.0 Okay
Intermediate
13 Apr 2017
too long
Cons: Waited 20 minutes for shuttle. Waited 15 more minutes at location.
8.0 Excellent
Economy
12 Apr 2017
Good Experience
Pros: The line at LAX was terribly long and had to wait a while to check out a car, however agent very nice and friendly. Car was nice and clean, no smells and ran smoothly. AC, bluetooth, controls worked well. The car was equipped with an actual 110v AC adapter for multi-device charging, which was great.
Cons: Wait in line in both places due to lack of sufficient agents.
4.0 Okay
Intermediate
10 Apr 2017
Terrible customer service
Cons: Arrived at rental counter after 11 PM. Long day of travel10 people in line with 2 Budget people to process. Over two hours waiting to get my car. More Budget people would show up and then others would leave. If all workers would have put in 15-30 minutes, could have gotten everyone through the line.
They acted like they could care less. Had to go on break or punch out. A little bit of extra effort cold have made big positive impact on a lot of cusotmers.
6.0 Good
Economy
3 Apr 2017
Pros: Car was just cleaned and in nice shape.
Cons: Prereserved car via Kayak and we had to wait 30min for a car to be ready
2.0 Mediocre
Full-size
30 Mar 2017
We waited over half an hour in the airport to try
Cons: They never showed up. We ended up going with Avis and spending more money. It was very disappointing because we are extremely tired from her attorney and I was with my severely disabled sister at the time
2.0 Mediocre
Convertible
30 Mar 2017
scam
Cons: i thought i was booking a car @ LAX as that it what it put in location. But, the rental location was in studio city, 45-60 mins away. not knowing the area, i assumed it was at LAX. i had to rent a car from another company @ LAX - my Budget rental was non-refundable so i was scammed out of $300 and was a huge nightmare finding another car. i won't book again on Kayak
2.0 Mediocre
Compact
29 Mar 2017
Beware if your credit card has been replaced.
Cons: It's not just Budget, but all the rental car companies have formed a cartel so that you can't pay for a vehicle by ANY method if you have a temporary replacement credit card because your original card was lost, stolen or misused. These companies absolutely, stridently will not accept cash, a cheque, a traveler's check, Paypal, ANY pre-payment or any other form of payment other than a credit card with your name printed on it, at the counter at time of rental. Now, certainly from their point of view, they do not want to release a $US 25,000 vehicle to you too freely. But in America in the dead of night THERE ARE OFTEN NO OTHER TRANSPORTATION OPTIONS AND YOU WILL BE STUCK. Beware.
8.0 Excellent
Economy
28 Mar 2017
Pros: The car (Toyota Corolla) was a little small but very great with gas...and we did not have any mechanical issue
Cons: Too many Toll Roads - Nothing to do with the rental...
9.2 Excellent
Economy
27 Mar 2017
car rented was not correctly computer entered on r
Pros: Service was nice and OK, but see next box.
Cons: Car indicated on print-out was not the same rented, which was hand-written on the print-out as over-type. This created confusion upon return in San Luis Obispo. Although the price was the same, I could not get a final receipt, due to the computer mismatch of cars. The attendant said I would be emailed with the final receipt with the car rented being entered correctly in their computer records, but I have yet to receive any receipt. This would be a problem if I needed a correct print-out for business travel reimbursement ASAP.
6.0 Good
Economy
26 Mar 2017
Sign carefully!
Pros: Car was fine, drop off was great.
Cons: Car was fine, drop off was great. Price quote at pickup was higher than my reservation price, and the agent argued and argued about the price. Claimed booking site gave wrong price, and other ridiculous reasons. Finally gave original quote but wasted my time,
10.0 Excellent
Compact
25 Mar 2017
Discount
Pros: Given Costco membership discount. Easy pick up and drop off. Friendly service.
3.6 Mediocre
Full-size
21 Mar 2017
Horrible service & lack of professionalism
Pros: Nothing
Cons: One of the customer service reps had a horrible attitude. He argued with customers & wanted to fight me. This place is truly budget. No kiosk, not enough customer service reps, & ling lines. Nor do they tell u ahead of time about their deposits they want to put on your card. It was so bad, I had 2 leave budget, walk a mile & a half to National & rent from them. I was in & out of national in 10 mins.
3.6 Mediocre
Intermediate
4 Mar 2017
Cons: At pick-up no one was in line, yet, the person who was to help us, walked away when we approached him ... then he also said our rental was higher than what I had been quoted "due to airport taxes, which always makes the rental price higher than expected". Yet when we dropped off the car, the person who assisted us was more than happy to look into the matter and fix the "error", charging us the quoted price.
2.0 Mediocre
Intermediate
4 Mar 2017
Operational Issues
Cons: They are short drivers to recover passengers from the airport terminal. I waited over 35 minutes for a shuttle
Once arriving at the terminal the computers where down and they had to manually enter everything.
I still have yet to receive an invoice when I did a drop off.
10.0 Excellent
Convertible
22 Feb 2017
Awesome
Pros: It was so easy to pick up and deliver the car back. Staff was professional and friendly. The exit booth woman went out of her way to help me and give driving directions.
2.0 Mediocre
Compact
20 Feb 2017
Pros: Nothing I rented a car out of LAX but was given a reservation at a budget in the city. Therefore the rate was double what I was confirmed for. If you put in an airport in your search bar you should only be given airport reservations.
Cons: Everything
2.0 Mediocre
Compact
19 Feb 2017
Cons: Was booked in wrong location.
4.4 Okay
Full-size
13 Feb 2017
Poor Management
Pros: Walkable location from airport hotels.
Cons: Poor customer service.
Dirty and uncleaned vehicle offered.
4.4 Okay
Minivan
13 Feb 2017
Budget LAX is surprisingly bad!!
Pros: Very long wait for a shuttle (other companies' shuttles came by many times), the branch was too busy, and costumer service was poor. The car was good and return was simple and easy. Very surprised as I'm used to pay slightly more for budget and expect a slightly better experience.
Cons: See above
9.6 Excellent
Economy
30 Jan 2017
Overall great experience
Pros: Price
Vehicle
ease of return
phone charging station available
Friendly staff under busy circumstances.
Cons: Extremely long wait at check in. Though they did an good job moving a large number of people through at peak hour (sat 5pm)
2.8 Mediocre
Minivan
23 Jan 2017
Long lines, over 2 hour wait
Pros: I can't say there was anything that I liked. Worst car renting experience ever.
2.0 Mediocre
Standard
22 Jan 2017
Charged almost double from the reservation quote
Pros: 1. Once the staff realized I was not going to use my own insurance and not purchase from them, they became rude
2. They charged me twice the reservation quote
3. During return, the staff charged me for fuel even though I filled up my tank only about a block away. I showed the receipt for filling up the tank and still had me walk into the office to get a refund for the amount they overcharged for fuel
6.0 Good
Economy
20 Jan 2017
Just okay.
Pros: The price was reasonable
Cons: The checkin took 45 minutes.
The customer representative tried to sell me insurance and said I could not use my own. He said Budget would not work with other insurance companies.
I felt like I was being intimidated to buy the insurance.
He also told me I would get my car faster (15 minutes) if I upgraded to a more expensive vehicle.
In the future I'll spend a little more elsewhere for better customer service.
4.0 Okay
Full-size
20 Jan 2017
Pros: Drop off in Chula Vista is vey good.
Cons: LA Budget wait a while before the car available and then they charge me more for the car. They ask me if I whant basic insurance only and I said yes for basic. The car have coffee satain inside, looks like they did not clean it.
2.0 Mediocre
Economy
17 Jan 2017
Update inventory systems.
Pros: Nothing
Cons: They didn't have the car I had booked and the only option I had was a sports car for $80/day in addition to what I was already paying.
2.0 Mediocre
Economy
12 Jan 2017
Reserved a car but Budget had no cars
Cons: We booked a car to drive back to San Diego from LAX instead of taking a flight which involved a 5+ hour wait. Despite a confirmed booking, Budget had no cars available. We were told we'd have to wait our turn after 5 other people waiting for cars from that particular associate. The associate had no idea how long the wait could be. We waited 30 minutes and took the shuttle back to take our scheduled flight. I will never book through Budget or this travel agency again.
10.0 Excellent
Economy
9 Jan 2017
LA getaway
Pros: Quick transition to air terminal from car dropoff
2.5 Mediocre
Compact
6 Jan 2017
First time using Budget
Pros: The only reason why I used budget was because enterprise was sold out at LAX. When I first arrived at the budget office they handed me a number outside and tell me to wait to be called. The outside was completely full with no seats. I stood around waiting for my number for over and hour and a half. I tried to be as curtious as possible but when I finally reaches the front desk with my reservation, the young lady was completely rude. I could understand some of her ill manor due to the people but it was out of hand when she started criticizing my denials of certain charges.
when I told her the vehicle she was giving me was too small for the luggage she refused to change it. I had to call her manager over before agreed to change it.
In the end I stated I had my own insurance but was still charged for the 15$ a day liability fee. She said it had to be on there after an argument stating I did not want it.
The final issue was the 31$ charge for gas fill up. I told her I would just fill it up my self and she became extremely angry. Even criticized if I was going to even drive the vehicle.
When I finally recieved my vehicle I was surpised to see it some what clean. There was still trash in the armest, glove box and looked liked someone walked in grass before stepping on the floor boards. Worst experience I have ever had I will never use Budget again.