Book Thrifty car rentals in Los Angeles

Cons: 20-minute wait for the shuttle bus. Then a 50-minute wait in line at the check in.

Cons: Average shuttle every 45 minutes as Hertz and Avis are every 3 mins!!! Once I got there an hour later The line was so long and slow I grabbed an Uber and went to Avis!! People were fighting trying to get in shuttle back to LAX I am sure some missed flights TRAINWRECK!!

Cons: Took 1 hour to work through line at rental counter. They seemed overwhelmed at 1:30 in the afternoon.

Cons: The location was very difficult to access. Traffic in the area was horrible.

Cons: The insurance was way overpriced. Was not expecting that amount..

Cons: Customer service.

Cons: customer service at pickup... lady clearly agitated that i didn't go for her attempts to upsell...

Cons: See above

Cons: WAIT LINE WAS LONGER THAN WAIT FOR LUGGAGE NO COUNTER STAFF AT AIRPORT AS PROMISED HAD TO GO OUT TO RENTAL CARS TO SECOND COUNTER LADY SAID THEY WERE SHORT STAFFED!!!!

Cons: tried to sell optional coverage which I really did not need. car was not in good condition.

Cons: Long line at check in, clearly not enough employees. Had to provide gas receipt on return, be careful to listen for that.

Cons: The car was not all the way clean, there were smudge marks on the mirrors and water spots all over the car

Cons: Price was 3 times my reservation BUT it was because I checked in early. They did change it back to my reservation price after I mentioned it. Just a computer glitch. Held me up all of 5 minutes so no true problem.

Cons: High pressure upwelling and possibly illegal attempt to sell a completely unnecessary toll pass.

Cons: Nothing

Cons: No issues, no complainrs

Cons: Pickup was extremely busy and didn't receive what was expected for a luxury class.

Cons: The Airs vents smelled bad

Cons: Car was not ready when I arrived and all cars in my car size were rented. Too many hidden fees when the bill came. The pricing was not close to what was advertised on Kayak

Cons: bad service

Cons: Back seat was not totally comfortable.

Cons: A week later and I still haven't been billed. Reserved car wasn't available when we arrived. Had to return to the rental agency the next morning to pick up our vehicle.

Cons: Getting to my terminal was a hassle and took forever but thats more of an lax issue than thriftys fault.

Cons: Tried to oversell their insurance as with every rental car company.

Cons: The line to get the car was huge, out the door. Took almost a hour.

Cons: Felt like a bait and switch when I booked a special car vs. when I actually went and rented it. The "Special" was a compact, requiring me to upgrade. Drive to/from LAX took longer than anticipated, but I believe that is true of all rental companies.

Cons: Terrible shuttle service. Long waits for the bus shuttle and It takes ages to get to the terminal and they use the same bus ride to serve more locations . Rude employee when you complain for the extraordinary long time it takes from the rental location to the terminal, that puts you at risk of missing your flight. Thrifty doesn't care a bit of their customers!

Cons: Despite having made a car rental reservation with Thrifty, when I made it to the rental car agency (which requires a shuttle ride from the airport) there were not enough employees to meet the volume of customer needs. There was a 30 minute wait in line just to meet with a Thrifty representative. When it was finally my turn, one of the Thrifty representatives let someone from the back of the line cut in front of me because she recognized them. When it was finally my turn, my Thrifty representative offered the bare bones of customer service without any sort of formality or etiquette. There was zero sense of urgency or respect for the customer need to actually get anywhere. Will not use Thrifty again.

Cons: The car I ordered was not available , I had to,take what was left the car broke down, the second car had a blowout on the freeway, thrifty would not assist with roadside, I had to call AAA , and get the third car in 24 hours

Cons: The only issue I had was when I reserved the car online in the picture it showed a midsize car but when i went to the pick up the car it said the price was only for a compact which is a smaller size.

Cons: Very long shuttle wait on arrival and departure. Shuttle overly full with exut blocked luggage in sidle creating a very unsafe environment. This happened both directions. Drivers seemed stressed and unfriendly.

Cons: Had to wait a long time for the bus pick-up and it took a long time to work through the process of actually getting a car.

Cons: The agent at LAX who helped us was fine ... because we obviously knew what we wanted and what we were doing. But next to us, we couldn't help overhearing an agent very aggressively selling a lot of extra services to a young foreign woman -- obviously you want to make money, but this almost amounted to scamming and was very offputting.

Cons: I cannot believe that an AMERICAN company such as Thrifty would turn their backs on the AMERICAN Automobile industry by loading the parking lot with ASIAN cars. Disgusting, I tried really hard to tell the counter person I wanted an AMERICAN car and all was left was an old Chevy Impala with almost 30,000 miles on it. A nice car, but not like the newer ASIAN models in there. I would have to think again before I rent from your company if you do not provide more AMERICAN car selections.

Cons: No car abailable. Upgraded to premium which it wasn't. I would have preferred my full size car. Probably won't rent again from them.

Cons: The salesperson added an extra 90 bucks (15/day) on top of what I agreed to pay on the website. When the total came up I was surprised but she assured me it was correct. It was late, I was tired and in a hurry and there was ahuge line behind me, which ihad just waited in, so i did not want to bother looking up the info and arguing.

Cons: I didn't like that the website said the managers special could hound five adults plus two suitcases . It also showed a pic of an SUV in the decscription . In reality the car was a economy car which was very small, we had to upgrade for 10 dollars a day for a midsize . Then extra insurance was added on for another $100 ( it was taken off after complaining about it though ) don't say you want regular insurance if you want to use your private insurance because you will get charged . The car was dirty and the gas gauge read 3/4 tank when it was full ( we didn't get charged for this but it was annoying ) .

Cons: None

Cons: Everything was great!!

Cons: Through Kayak I had rented a car that was a "special" it was spec'd as a 5 passenger, 2 piece of luggage and featured a photo of a small SUV. When I got to the counter (which took forever - there was a huge line because they spend so much time upselling everyone) the woman told the "special" that day was a compact car. I pushed back and she went to get the manager. We waited forever and then she came back and said we were "lucky" because they were out of compacts. So we ended up getting a full size car - which is essentially what I had rented in the first place. Not a good experience.

Cons: Tried to extend by rental for 2 days. My rate was $40 a day, thrifty on the phone told me it would be $400 to extend the rental. That was crazy.

Cons: shuttle bus route is S L O W - partly due to LAX rather than Thrifty. Leave yourself a lot of extra room if traveling at busy hours (apparently 9:00 at night is busy). Almost missed my flight out.

Cons: Shuttle took a while to arrive, there are no continuous shuttles like LAS. When shuttle finally arrived it got packed really fast, there were two shuttle buses showing up at the same time luckily. The traffic in and around LAX is a pain, so definitely plan to give yourself at least 1 hour from the time you arrive at the rental drop-off to the time when you check-in & drop your bags off at the airport. If you are not checking in any luggage, then you can make it a bit tighter.

Cons: front Tire was low

Cons: they charged me an extra $35 more than the 66 it was supposed to be im upset

Cons: When I returned the car it was $50 more than the estimate. It was lucky I noticed and had to go in to the building to get this removed, which was annoying and took 10 minutes, when I was trying to get the shuttle back to the airport!

Cons: Took a very long time to get to our terminal. But not surprising.

Cons: It took more than a half hour of waiting before the bus finally took us to the airport.

Cons: I'm sure this was in the fine print, but we rented for a week and returned the car a day early and got charged more than the original quote, even after Thrifty removed the "early return fee." ?????

Cons: bus never came to airport for pickup. ended up renting through Budget.

Cons: Taking a shuttle to another location.

Cons: Had to wait almost 30 minutes for the shuttle back to the airport. By the time it arrived, we were packed in like sardines.

Cons: There was no shuttle service to pick me up at the airport. One shuttle went by within an hour period of time. I ended up going with Dollar rental.

Cons: Inflexible policies and incredibly poor customer service. I ended up not renting from Thrifty because when I called them at 3:30am while trying to recover from a cancelled flight and a rebook on a new flight (within 24 hours of the old one), they absolutely refused to honor my original pricing and the price more than doubled. Spoke to a supervisor and when I asked to speak to his supervisor, was told that in the entire Thrifty system there was not another supervisor I could discuss it with. Major headache.

Cons: No prius

Cons: But thrifty is so shady. They gave me incorrect instructions regarding the deposit required prior to pickup. The line at the agency was terrifically long and the staffers were not in any rush. They were glacially slow in returning my deposit and when I called their CS line they were of no help. I love Kayak but you should suspend your relationship with thrifty

Cons: Long line at pick up. Waited longer than expected for shuttle back to airport after drop off.

Cons: I booked my car on line in FL for my trip to Los angeles, I used my Visa Credit/Debit card, got a confirmation and reservation all set. When I arrived in LA I found out my card was no good because it was a debit card. So I was stuck in LA with no car. I had to find another rental agency to handle my rental which went fine. I've never felt so stabbed in the back as I did with your company!

Cons: Plan for 20 min shuttle ride to airport

Cons: There really wasn't anything I didn't like. I wouldn't have minded if my car were a bit newer, but I only have myself to blame for that, since I'm the one who selected the car.

Cons: 2016 MALIBU auto didn't come equipped with bluetooth and navigation in of all places California.

Cons: Took too long to get to airport terminal.

Cons: This was a horrible experience, and I would suggest everybody avoid Thrifty, particularly at LAX. Upon pickup, I saw other rental agency shuttle buses two or three times before the combined Thrifty/Dollar shuttle showed up. I was glad to finally see this vehicle, even if on its last legs. We arrived to Thrifty, the furthest agency from the airport, to a scene of utter chaos. I am a Blue Chip member, but for some reason my reservation was not on the board, and I needed to wait 15 minutes on line to speak to an agent (the line for non Blue Chip customers was much, much longer). I walked outside to pickup my car, and was surprised to be told that there was another line to get a car there, and I had to wait another 15 minutes. Finally put in a car by the (not particularly literate) agent, I was gobsmacked to see a line of cars waiting to leave the lot snaking around the lot, another 20 minutes burned. In all it took about 1.5 hours from leaving the airport to driving away in my rental car. I should add that the car was slightly damaged, and I requested that the agent note this so that I would not be charged for it, and she only did it after I strongly insisted, telling me it wasn't necessary. The worst was yet to come. I gassed up my car before returning it, and the signage is so poor that I wound up in the neighboring Fox lot. Finally, I made it to the Thrifty lot, where two agents were struggling with the volume of returns. Despite the fact that I had just filled the car (I only drove it around 80 miles) I was told by the agent that I didn't refill it. I showed the agent the receipt, which clearly demonstrated that it had just been filled. She told me she didn't want the receipt, and charged me $20 for gas that I had already paid for. Again, a barely literate agent, whom had clearly never been trained in customer service. But the worst was yet to come. I, along with a group of others, waited about 20 minutes for a shuttle bus. Two busses dropped people off, but would not pick us up. Finally, a bus came, and I was surprised when we went in a direction that was opposite of the airport. I asked the driver if we were going to the airport, and she did not have English sufficient to communicate with me. In fact the "Shuttle Bus" is not much of a shuttle in that it is shared with dollar, which is a 10-15 minute drive away from the airport in traffic. At Dollar, we sat for 5-10 minutes to collect their customers, and only then headed back to the airport. I nearly missed my flight because of my assumption that the shuttle would take no more than 15 minutes, but actually took nearly an hour after dropping off my car. In summary, I feel deceived, and even defrauded by Thrifty. I did not get the standard level of service that I expected, and was overcharged $20 on false pretenses, and despite documentary evidence that it was unwarranted. I suggest in the strongest terms possible that others avoid Thrifty.

Cons: LAX drop off is not close to the airport. Allow an hour to even get from the rental return to the terminal. Thrifty drop off is in a disgusting garage.

Cons: I arrived with my wife in lax. We waited and called for 45 minutes on a shuttle van. Hertz, Avis, dollar, sixt, national and Alamo all had multiple shuttles constantly arriving. After being put on hold, told multi me times they would be there in 5 minutes I booked online with kayak at another provider and was on my way in a couple of minutes. I will never use thrifty again!!!!!!!

Cons: Took an hour to get picked up and dropped off at the airport! Nuts! Car wasn't cleaned

Cons: Insurance was far higher than rental cost and i was forced to buy third party liability insurance and some other related insurance that "always" goes with the third party liability as per them. The agent at the counter was not helpful much and seemed distracted with other matters.

Cons: The cars value was below avwrage

Cons: The line to pick up the car took a little longer than I'd have liked, and my car wasn't full when I picked it up. They did, however, upgrade me immediately afterward to make up for the inconvenience.

Cons: Wait times were awful! Wouldn't rent here again because of them. Waited over an hour for the shuttle before paying Fox rental to take us to Thrifty, the lines there were also very long but we skipped, this is not acceptable for families traveling (like we were) or business travel.

Cons: Very downscale

Cons: Waited two hours for the shuttle. Called multiple times, they told us one comes every 15 minutes. But none arrived. All other companies arrived every 10 minutes. Very frustrating with two kids under 6, and traveling more than 7 hours. All toll, it took three hours to get our "reserved" car. Never will use Thirty again.

Cons: Nothing.

Cons: After a 30 min wait at the rental desk, they issued me the rental contract. When I walked outside to pick up the car, there was a line of 50 people waiting for cars that didn't exist (they had been waiting for over an hour). The rental agents pretended that there were cars, but they were no where to be found. To make matters worse, the agents didn't seem to care when people started to complain. Finally, after a lot of other costumers protested, a Thrifty agent called their sister company Dollar and got a shuttle to take us there (where we were able to pick up cars).

Cons: with my compact car rental, try carded my card 350$ and did not tell me. my total bill was 78$. they never told me it wa a 350$ as a place holder. if they had told me about this o never would have rented from them. now I'm never renting for thrifty again. and very bad customer service one I finally got someone on the phone after 6 transfers

Cons: The customer service was poor. We got off the shuttle from the airport (LAX), and there was one couple in front of me and my girlfriend. NO other customers were in there. About 5-6 employees sat at computers and typed away, and not one of them acknowledged us or the other couple. After about two minutes, one employee RUDELY yelled, "that's not where the line starts!" But she still didn't help us. After a few minutes of standing around without a greeting, another lady finally called me over and helped me. Then I was charged $100 more than what it said I would be charged when I booked the reservation online.