Guest Reviews
Overall Rating
7.2
Good
Based on 3,235 reviews
Overall
7.3
Cleanliness
7.8
Comfort
7.8
Pickup/Dropoff
6.9
Value for money
7.5
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Thrifty car rental prices in Los Angeles
| Economy | C$21/day |
| Compact | C$21/day |
| Intermediate | C$20/day |
| Standard | C$30/day |
| Full-size | C$24/day |
| SUV | C$27/day |
Pros
"Great car, nice and clean!."
(in 106 reviews)
"staff very friendly and helpful."
(in 114 reviews)
"Car was clean and decent."
(in 349 reviews)
Cons
"Bad customer service and rude"
(in 109 reviews)
"Everywhere else no cars available."
(in 101 reviews)
"Overcharged my credit card upon return."
(in 49 reviews)
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
great car
car available
compact car
great price
return the car
friendly staff
great experience
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9.2
Great Service
Pros: Excellent customer services
Cons: We though we had a larger SUV waiting
review from
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4.4
Didnt have the car as promised
Pros: Vehicle we received was clean and drove well.
Cons: We reserved a large SUV. After 1 hour waiting to pick up the car, they didn't have an SUV left and we were forced to settle for a smaller minivan. Disappointing.
review from
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10.0
Cons: Awesome services
review from
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2.8
2 hour line to pick up
Pros: The guy working in the parking lot was very nice and doing his best.
Cons: Massively understaffed. Arrived at 11:30 PM and left at 1:30 AM
review from
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2.0
TERRIBLE CUSTOMER SERVICE
Pros: nothing
Cons: Absolutely horrific customer service. Let's start with the check-in line. We get there and all reps were busy, no problem, we'll wait in line. So we're in line. A rep casually walks back to their desk, grabs a few crackers, and is talking with coworkers (not about work). 5 minutes after sitting down, finally calls us that he's ready. Oh I'm glad we could fit into your schedule. Next, picking up the car. The attendant was extremely hands-off. We have 2 kids, so we needed a little extra help. The vehicle was first parked too close to the other vehicle...but we had to ask her to move it. Next, when asking where the booster seat was -- that we rented at $13/day -- she pointed in a specific direction and said go ahead and pick one out. She didn't even bother moving from where she was. I will never, EVER, rent from Thrifty again. This was a terrible experience that I never wish to repeat. AVOID AT ALL COSTS!!!
review from
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10.0
Thankful
Pros: How friendly everyone was to me from the time I picked up the car to the time I returned it.
Cons: No complaints
review from
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6.0
Pros: Friendly staff , even with long line up
Cons: Long Line up due to short of manpower
review from
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6.4
Fast but too fast
Pros: Very fast and easy!
Cons: At drop off not even one hour too late cost us about 50$ more because the insurance was automatically added for an extra day. No word about it was said, I found out by checking the reciept
review from
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9.2
Pros: The car was very clean and in good condition. The Toyota Corolla we rented was new and got great gas mileage even going up the hills of California and Lake Tahoe. We used a self serve kiosk when picking up the car and it was much quicker than waiting for the counter. Tiff (Tiffany) was very helpful and had great customer service.
Cons: Picking the car up in Los Angeles took longer than I thought and was more confusing then I wanted for the start of my vacation. It was a little unclear which group of cars we could choose from but once we found it there was a good selection. The thrifty in Los Angeles just seemed understaffed. Everyone was helpful when available.
review from
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2.0
Cons: I called and stated I was arriving late due to flight delays and they would not try to work out any arrangement for me to get my rental. AT 1:00 am in the morning they wanted me to stay in the airport until 4:00 am. I cancelled reservation and rented from a different company. Farewell Thrifty.
review from
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5.2
LAX carental return is a mess
Pros: Very fast once I found the place. Pulled in, emptied the car, hopped on the shuttle. No wait to get on the shuttle.
Cons: Facility was horribly hard to find. No interaction whatsoever with the employees. Shuttle driver was not friendly.
review from
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9.2
Lacking full disclosure of pricing
Pros: The suburban I rented was new and unbelievably comfortable. Once you checked in the process of getting the car was extremely easy. All I did was get in a car and drove off.
Cons: The lines were unbelievably long. I waited 30 min, I don't understand what the appointed time was for since it took forever to see someone. I rented the car through priceline, and was asked just my name and I assume my rental info came up since the guy didn't ask anything more. Well except for any add ons I would like to add, like full coverage insurance and so forth. Pricing was never discussed and I assume it was what I had originally got the vehicle for. I swiped my credit card and signed for the rental agreement but the total pricing was never disclosed. He printed these ticket like papers stuffed them in the agreement and said you're set. I was running a little late since I had to wait about 45 minutes to finally get my car, I actually didn't really go over the documents. Imagine my surprise when I returned my rental and I had been charged $60 more per day for my rental. I had to wait again in line so an agent could adjust my payment, which actually was not a big deal, he did it pretty quickly without too much fuss. But the whole experience left me somewhat hesitant to rent a car again.
review from
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9.2
Great Service
Pros: Excellent customer services
Cons: We though we had a larger SUV waiting
review from
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10.0
Cons: Awesome services
review from
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10.0
Thankful
Pros: How friendly everyone was to me from the time I picked up the car to the time I returned it.
Cons: No complaints
review from
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9.2
Pros: The car was very clean and in good condition. The Toyota Corolla we rented was new and got great gas mileage even going up the hills of California and Lake Tahoe. We used a self serve kiosk when picking up the car and it was much quicker than waiting for the counter. Tiff (Tiffany) was very helpful and had great customer service.
Cons: Picking the car up in Los Angeles took longer than I thought and was more confusing then I wanted for the start of my vacation. It was a little unclear which group of cars we could choose from but once we found it there was a good selection. The thrifty in Los Angeles just seemed understaffed. Everyone was helpful when available.
review from
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9.2
Lacking full disclosure of pricing
Pros: The suburban I rented was new and unbelievably comfortable. Once you checked in the process of getting the car was extremely easy. All I did was get in a car and drove off.
Cons: The lines were unbelievably long. I waited 30 min, I don't understand what the appointed time was for since it took forever to see someone. I rented the car through priceline, and was asked just my name and I assume my rental info came up since the guy didn't ask anything more. Well except for any add ons I would like to add, like full coverage insurance and so forth. Pricing was never discussed and I assume it was what I had originally got the vehicle for. I swiped my credit card and signed for the rental agreement but the total pricing was never disclosed. He printed these ticket like papers stuffed them in the agreement and said you're set. I was running a little late since I had to wait about 45 minutes to finally get my car, I actually didn't really go over the documents. Imagine my surprise when I returned my rental and I had been charged $60 more per day for my rental. I had to wait again in line so an agent could adjust my payment, which actually was not a big deal, he did it pretty quickly without too much fuss. But the whole experience left me somewhat hesitant to rent a car again.
review from
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4.4
Didnt have the car as promised
Pros: Vehicle we received was clean and drove well.
Cons: We reserved a large SUV. After 1 hour waiting to pick up the car, they didn't have an SUV left and we were forced to settle for a smaller minivan. Disappointing.
review from
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2.8
2 hour line to pick up
Pros: The guy working in the parking lot was very nice and doing his best.
Cons: Massively understaffed. Arrived at 11:30 PM and left at 1:30 AM
review from
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2.0
TERRIBLE CUSTOMER SERVICE
Pros: nothing
Cons: Absolutely horrific customer service. Let's start with the check-in line. We get there and all reps were busy, no problem, we'll wait in line. So we're in line. A rep casually walks back to their desk, grabs a few crackers, and is talking with coworkers (not about work). 5 minutes after sitting down, finally calls us that he's ready. Oh I'm glad we could fit into your schedule. Next, picking up the car. The attendant was extremely hands-off. We have 2 kids, so we needed a little extra help. The vehicle was first parked too close to the other vehicle...but we had to ask her to move it. Next, when asking where the booster seat was -- that we rented at $13/day -- she pointed in a specific direction and said go ahead and pick one out. She didn't even bother moving from where she was. I will never, EVER, rent from Thrifty again. This was a terrible experience that I never wish to repeat. AVOID AT ALL COSTS!!!
review from
-
6.0
Pros: Friendly staff , even with long line up
Cons: Long Line up due to short of manpower
review from
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6.4
Fast but too fast
Pros: Very fast and easy!
Cons: At drop off not even one hour too late cost us about 50$ more because the insurance was automatically added for an extra day. No word about it was said, I found out by checking the reciept
review from
-
2.0
Cons: I called and stated I was arriving late due to flight delays and they would not try to work out any arrangement for me to get my rental. AT 1:00 am in the morning they wanted me to stay in the airport until 4:00 am. I cancelled reservation and rented from a different company. Farewell Thrifty.
review from
-
5.2
LAX carental return is a mess
Pros: Very fast once I found the place. Pulled in, emptied the car, hopped on the shuttle. No wait to get on the shuttle.
Cons: Facility was horribly hard to find. No interaction whatsoever with the employees. Shuttle driver was not friendly.
review from
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Where can I find Thrifty car rentals in Los Angeles?
5440 W Century Blvd, Thrifty car rentals
Address
5440 W Century BlvdPhone
+1 877 283 0898Top Tips For Renting a Car from Thrifty in Los Angeles
- 25% of our users found rental cars from Thrifty in Los Angeles for C$ 28 or less
- Compact rental cars from Thrifty in Los Angeles are around 58% cheaper than other car types, on average
FAQs About Renting a Car From Thrifty in Los Angeles
How much does it cost to rent a car from Thrifty in Los Angeles?
On average a rental car from Thrifty in Los Angeles costs C$ 37 per day.
What is the most popular rental car from Thrifty in Los Angeles?
Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Thrifty in Los Angeles.
How many car rental locations does Thrifty have in Los Angeles?
Thrifty has 1 rental location in Los Angeles. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Los Angeles Airport (LAX)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes
