Book Hertz car rentals in Los Angeles

Reviews for Hertz in Los Angeles

Recent reviews

Traveler rating

Wonderful

83

Very good

36

Good

9

Okay

36

Fair

6

Mediocre

0

Poor

190

Find reviews that mention:

pick up the carlocation was closed

car was cleanwrong location

rented a carpick up and drop

car availablecustomer service

friendly staff

2.0

They don't even rent the requested vehicle at that locationReviewed 27 May 2023

review from

2.0

Hertz did not have a reservation for me. I would like a refund. I had to make a direct reservationReviewed 15 May 2023

review from

10.0

Tony helped me nothing could have been better. He and the other gentleman were so helpful kind and knowledgeable about the car and LA. I definitely would rent from them again. I dropped the car off at LAX and it made it so easy for me. Thank You!Reviewed 12 May 2023

review from

2.0

It's not a great experience, be very careful please, I will never book with kayak again, too many hidden traps, stay away with all 3rd parties, I will definite book through all hotels, flight and car rental directly, maybe you gonna spent tinny bit more money, sometimes the price are even cheaper, but get ride of all panic and stress created by those hidden traps !Reviewed 3 May 2023

review from

2.0

It was MY mistake that when I booked, I didn't realize that my pickup was not at the airport. I dragged 2 suitcases from LAX to Century Blvd. - a mile over uneven, cracked sidewalks with grass growing through them in places. Cars are retrieved from a parking garage several floors below the hotel; no one is there for any kind of assistance or to check the vehicle. To find it, each client must roam around pushing the alarm button on the key fob. What? Returning the vehicle was even worse - 2 GPS apps couldn't find the location. There is construction all around the area and lanes are blocked off. The entrance is under the Hilton hotel via an obscure alleyway. After driving 6 floors underground, I had to SEARCH to find a spot to park. I think I may have found the lone available spot. Cars were parked where there weren't even spaces! Again, no one to guide, assist, or check the vehicle in. I went to the rental desk in the lobby and was told that the receipt would be emailed; I haven't yet received it. THEN there was a long wait for the airport shuttle, and because of all this I MISSED MY 10:50 am FLIGHT, and the next one wasn't until 11:59 PM! It was the WORST rental car experience EVER!Reviewed 3 May 2023

review from

6.0

We were not given directions on how to get from the airport to the Rental car place so ended up walking 20 minutes with bags to Hilton. Also the car we received had trash and didn’t look like it was cleaned. Pickup and drop-off of the car was fast and easy though. Nice staff too.Reviewed 21 Apr. 2023

review from

2.0

Pickup was a nightmare and we didn’t even get the car we ordered.Reviewed 21 Apr. 2023

review from

2.0

Arrived at location only to be told no cars were available. They said there were cars on the way but no eta and no idea what kind of cars. Called Hertz customer service and she said take an Uber back to the airport(had just taken an Uber from the airport) and there MIGHT be a car available. She also said would cost an extra $500. Ask to speak with a supervisor. She said none were available but one would call me. That was six days ago. Still no call.Reviewed 21 Apr. 2023

review from

4.0

We got to the location at 10:00 am and waited 45 minutes in line, once at the desk already 10:45 we were told that our reservation was for 12:00 and they could not change the time and cannot give us the car at that time that the earliest would be 11:30 (45 minutes later). he sent us to the back of the line and we waiter for 1 hour and 15 minutes, so we reached the desk at 12:15. where is customer service Hertz? are you telling me that the car we rented was not available at 10:45? only one agent at the desk and the supervisor kept coming out but not helping at all. It seems that nobody cares about customer service or the long wait. Time is money Hertz for you and everyone else. I would never use Hertz again.!Reviewed 20 Apr. 2023

review from

2.0

Car was dirty when i picked it up. Instead of offering to clean it, they gave me a coupon to clean it myself? It took me 30 min to get the car washed and vacuumed. Definitely not up to standards. Terrible.Reviewed 20 Apr. 2023

review from

2.0

I booked for a good rate at kayak but when i showed up to pick up the car they told me they didnt have any more economy cars and instead of upgrading me for free to what they do have in stock they wouldnt honor the rate i booked on kayak, so i had to pay the higher rate since i was already there and too late to book with another company. This is terrible bait and switch!Reviewed 19 Apr. 2023

review from

10.0

Great prices, great service! Fast and easy! Loved the rental and will definitely come back! Highly recommended!Reviewed 18 Apr. 2023

review from

More

• 5.3 /10Avis Car Rentals at Los Angeles
• 4.6 /10U-Save Car Rentals at Los Angeles
• 5.0 /10Budget Car Rentals at Los Angeles
• 5.4 /10Midway Car Rentals at Los Angeles
• 5.7 /10Fox Car Rentals at Los Angeles
• 4.7 /10Dollar Car Rentals at Los Angeles
• 6.0 /10Payless Car Rentals at Los Angeles
• 9.0 /10State Van Rental Car Rentals at Los Angeles
• 4.5 /10Airport Van Car Rentals at Los Angeles
• 5.3 /10Thrifty Car Rentals at Los Angeles
• 4.8 /10Europcar Car Rentals at Los Angeles
• 3.8 /10Ace Car Rentals at Los Angeles
• 6.5 /10Enterprise Rent-A-Car Car Rentals at Los Angeles
• 6.9 /10Sixt Car Rentals at Los Angeles
• 6.9 /10Silvercar Car Rentals at Los Angeles
• 3.0 /10Economy Rent a Car Car Rentals at Los Angeles
• 4.3 /10NU Car Car Rentals at Los Angeles

• Has the Hertz rental car policy in Los Angeles changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Los Angeles?

  On average a rental car from Hertz in Los Angeles costs C$ 71 per day.

• What is the most popular rental car from Hertz in Los Angeles?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from Hertz in Los Angeles.

• How many car rental locations does Hertz have in Los Angeles?

  Hertz has 29 rental locations in Los Angeles. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes