Reviews for Airport Van in Los Angeles
- All reviews 100%
6.4/10 Good
Based on 85 reviews
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6.0
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6.3
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5.2
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6.4
Recent reviews
Most recent
2.0 Mediocre
Minivan
19 Sep 2017
2 mins before I got to counter they called to say they ran out
Cons: In case you aren't aware, you catch the shuttle to remote rental car lot, and then a van is waiting to pick you up and drive you to their farther offsite location
Once I was on the van, I got a call to tell me they ran out of vehicles. No offer to help me find one or suggestions of what to do. It was poor customer service and unfortunate for me as a customer.
5.6 Okay
Minivan
7 Sep 2017
Good value but difficult company to rent from
Pros: The van drove well & was substantially cheaper than renting from other companies.
Cons: I was kept waiting for over an hour to pick up my rental. The company is disorganized, under staffed & inefficient. The van I rented was dirty inside - not even vacuumed when it finally became available.
2.0 Mediocre
Standard
1 Sep 2017
Worst rental company
Cons: No information, took 1.5 hours to get there with their shuttle. Didn't have the van I booked. Waited another 45 mins to get a 10 passenger when booked a 12 passenger. Van had transmission issues, balancing issues. No help from them when I called them about issues. Never use them if you want to keep your family safe driving a rental.
2.0 Mediocre
Van
31 Aug 2017
Car wasn't what it said it was
Cons: The car I was to rent said 7 seater van, they tried giving me a 15 seater! I can't fit that any where! I ended up canceling and renting else where
8.8 Excellent
Minivan
18 Aug 2017
Good value and nice people and help
Cons: Had to take green bus to go to every terminal stop and then to a central location. Took extra 20 minutes
Still worth the wait as price was excellent
4.4 Okay
Standard
20 Jul 2017
Frank V
Pros: .
Cons: I was given a van that the AC did not work properly. Rented this van to drive from LA to Vegas to Grand Canyon to Vegas and back to LA. The AC broke on our way to Vegas during 111 degree weather. The check engine light came on during the same time, the van was struggling to go up the long hills on the freeways. I was given an old van which should have been serviced before given to me, the seats and floor were also very dirty, we had to put bed sheets on the seats to act as covers.I was given another van in Vegas which solved the problem but was not given a discount for the trouble of exchanging vans. In fact, they charged my for bringing the van back a couple hrs later than i was supposed to and also charged me another day's worth of insurance, even though i returned it the same day. I was somewhat dissapointed in the overall experience. I would expect at least a waiver on the late return
9.2 Excellent
Standard
14 Jun 2017
Excellent customer service
Pros: Friendly and knowledgeable staff
Great vehicle
Excellent prices
Easy drop-off
Cons: Long wait to pick up the van
9.6 Excellent
Minivan
12 Jun 2017
Pros: they have what they said they would have at the cost and arrangement they said. A good value
Cons: sometimes the lines are long
10.0 Excellent
Van
6 Jun 2017
Airport Van Rental
Pros: Everything: $220 for 4 days. Enterprise wanted to charge me $700. Customer service was great: James!
2.8 Mediocre
Van
6 Jun 2017
Misleading prices.
Pros: The van functioned correctly and the shuttle back to the airport was quick.
Cons: We didn't get the van promised to us, there were over $300 in hidden fees once we got there, and it took forever to get the van and to be picked up from the airport. Never plan on using this company again.
2.8 Mediocre
Van
6 Jun 2017
Hidden fees galore
Pros: I was pleased that the cars didn't smell weird and that the shuttle back to the airport was efficient.
Cons: We didn't get the vans promised to us, there were over $300 in hidden fees once we got there, and it took forever to get the van and to be picked up from the airport.
5.6 Okay
Standard
5 Jun 2017
Pros: We could all be together.
Cons: Took too long to check our van out. It was late. Only 2 in front of us.
8.4 Excellent
Minivan
4 Jun 2017
Overall great... Pickup wait time too long
Pros: The van we rented was great value for the money we paid period ended up with a fully loaded Grand Caravan with only a few thousand miles, enjoy the ride. My only complaint is that it took too long to pick up the van, they only had one person working and it took over 30 minutes before I was able to drive off. On the other hand returning the van was a breeze and I was able to get a ride back to the airport within 5 minutes time. Would recommend AVR Rentals to anyone for that rate!
Cons: Pick up time was too long, only one person working.
8.4 Excellent
Minivan
19 May 2017
Shuttle service
Pros: Great value for the money, very friendly staff.
Cons: Very deceptive, I thought I was renting from Avis, but the AVR logo was deceptively designed to look like Avis' logo. Also, had to take an airport shuttle to the remote rental car pickup area, and then take the rental car company shuttle to the off-site rental car facility. While the total trip was less than 2 miles, the process was very confusing and took over 1/2 hour.
4.0 Okay
Minivan
14 May 2017
Pros: Poor Customer Service
2.4 Mediocre
Van
8 May 2017
Bad experience overall
Pros: Not many positives to say about my experience with avr. Only positive was Maria , the manager, who promised a better experience next time.
8.0 Excellent
Minivan
28 Apr 2017
Good all around
Pros: good car, excellent price
Cons: a little bit of a wait on pick up and delivery
2.0 Mediocre
Minivan
26 Apr 2017
Nightmare
Cons: You needed to switch two shuttle from the airport. Also shuttle not located at car rental shuttle.
They didn't answer the phone when I got lost.
Customer service was horrible.
4.4 Okay
Minivan
21 Apr 2017
Pros: Van was a pain to get to and when i dropped off early, there was no info on where it needed to go. Apparently it was not the exact same place that i picked up, so i missed the shuttle and had to get a cab.
6.0 Good
Minivan
21 Apr 2017
Cons: Pickup and drop off takes entirely too long, more than an hour and a half from the time I called them outside with my bags in hand until I had my rental van.
8.8 Excellent
Minivan
12 Apr 2017
Overall great value
Pros: Staff was friendly and helpful. Car was base model (no gps, no backup camera, no automatic headlights, 40k miles on it) but it ran well and looked in shape and that's what really matters.
Cons: To get the best deal on a 7.5 day rental, I had to book for a week, and then book again for a day. We're talking a significant price difference doing this. They wouldn't combine the 2 rates, I physically had to drive in at end of week and rent a new car for 12 hours. Luckily I was just 15-20 min down the road, but it was so silly to waste an hour, AND make them have to clean and process 2 cars. Of course if you made me get up at 7:30am to replace a car, you need to physically give me a new car. I called multiple places trying to combine the reservation, weeks ahead, but no go.
6.0 Good
Minivan
10 Apr 2017
Pros: The price was right for a van rental.
Cons: The blinker was not working, which is dangerous. One of the tires was also low, which is also dangerous. Getting from the airport to the rental space is confusing and cumbersome. The office was dirty and somewhat disorganized. The van was there though and it was cheap!
5.2 Okay
Minivan
1 Apr 2017
Pros: The shuttle man is friendly when he dropped me off the airport.
Cons: When i came in, they told me that my minivan will take at least 30 mins so they offered the Premium minivan w higher price which was available at that point. My kids were causing my wife disstress at the airport so i had to get the van right away. I was pissed off because i could have reserved the same Dodge Caravan at other places such as Hertz, Enterprise, Avis, etc. Some other places might have a better minivan. I ended up paying for the "Premium" minivan which was higher trim w leather seat. I was mad bc they didn't have the minivan right away & made me upgrade in order to have a car to drive away. It was either a trick in business or unreliability. Either way is not a good way to deal w customers. I've rented cars many times, but never got tricked like this. I'll never come back to this AVR place. I'd rather pay higher for more reliable rental car companies.
7.6 Good
Minivan
21 Mar 2017
Required California insurance not included in Kaya
Pros: Easy pick up and drop off and minivan was clean and what we expected
Cons: Most other companies include all required insurance and taxes in the price quoted on kayak...this company does not and added >$100 to the price
10.0 Excellent
Minivan
7 Mar 2017
Great value!
Pros: We had a beautiful van, it was spotless inside and out and was great for our family wedding trip. Would definitely recommend.
Cons: The shuttle connection was a bit confusing. When we reached the 2nd pick up spot it was very dark and we couldnt/didnt see the signs for the van pickup to take us to AVR. Perhaps some better lighting in this temote lot would be very helpful. We called immediately to verify pickup info and their driver was there nearly immediately. The entire staff was very pleasant to deal with. I would suggest explaining the toll process a bit more rather than relying on clients to read the signs pertaining to tolls as we were shocked that there wasnt a toll lane that accepted cash.
2.0 Mediocre
Minivan
7 Mar 2017
AVOID AT ALL COST
Pros: Hands down the worst customer service I have ever experienced in my entire life. I first called for directions to get to their location and the person on the phone was clearly annoyed I'd call to ask. They instructed me to get on the wrong bus not once but 3 times. Once in the right bus, which they informed me would take me to the rental location, I was dropped on a random street corner outside the airport and the depot could not tell me when they'd have a van available to pick me and take me to the actual depot. I was finally picked up by a sketchy unmarked van. I asked to see credentials of the driver before getting into an unmarked van. He made some comment to the person on the phone about needing to go because "this little white girl is nervous about getting in a van with a big black man". I was the. Driven down several shady back alleys to what looked like a refugee camp...pitched tarp over some picnic tables with a spotlight. No one could be bothered to instruct me where to go. I finally found my own way inside where I proceeded to wait over an hour and fifteen minutes for any sort of assistance. Meanwhile over a half dozen employees stood around chatting, on their phones, etc. once I finally received "service" the man wanted to go through 1000 different upsells, even after I informed him I had an important meeting to make in the next 45 minutes and I wanted nothing extra. He abrassively told me to calm down. Finally, after investing just short of 3 hours in the process I was informed that even though they were able to pull the deposit off my company card, since I was returning it the day after the card was expired they couldn't rent to me, even though I provided a second credit card for the file. The man informed me it was something the manager was capable of approving, but did not company. 3 plus hours of my life that I will never get back. It is my new personal mission in life to make sure every person I ever come in contact with knows not to use your company. Absolutely appalling experience.
2.8 Mediocre
Van
26 Feb 2017
Pros: Price was O.K.
Cons: Waited 45 minutes to drop off van. Almost missed my flight. Took about an hour to check out. Van wasn't even cleaned on the inside. Would not recommend if you care about your time.
2.8 Mediocre
Minivan
22 Feb 2017
Won't use Avis again
Pros: Easy drop off. Nice staff.
Cons: Shuttle took 15 minutes to arrive and was overflowing with passengers. Van wasn't available despite arriving 40 minutes after I initially reserved it. Van was filthy with remnants of food and wrappers everywhere. My wife complained for the next hour about what a dumb purchase I had made. Thanks, Avis.
10.0 Excellent
Minivan
9 Feb 2017
Pros: Great staff and van was very spacious.
Cons: I liked everything
8.8 Excellent
Minivan
7 Feb 2017
Would recommend and rent again.
Pros: Shuttle picked us up from airport and took us to rental location. From there we picked up a nice clean van. Van was very good on gas and very well kept. Once our trip was over we returned rental and got a ride back to the airport in a very timely manner. Staff was very nice.
Cons: Van seemed a little pricey but at the same time it was a decent deal.
7.2 Good
Minivan
5 Feb 2017
Pros: Van. Spacious.
Cons: No clear way of reaching to the rental place. Had to take a cab.
4.4 Okay
Standard
4 Feb 2017
Cons: These guys are sharks, looking for problems to charge you for. Hour and a half late at pickup, then tried to charge me for 1 hr over at drop off. Shambolic
2.0 Mediocre
Minivan
4 Feb 2017
Cons: Took hours to get your rental
2.0 Mediocre
Standard
3 Feb 2017
Cancelled.... no one showed
Cons: Nobody answered the contact number provided. I called 4 times, once before the flight to find out about pick up procedures. No response. Had to rent a car at the airport last minute. Wasted about 1 hour.
Will never use them again.
6.0 Good
Minivan
2 Feb 2017
Customer service needs improvement
Pros: Clean and flexible dodge mini vans
Cons: Not enough customer service personnel and Extremely long wait to return the car
7.2 Good
Minivan
1 Feb 2017
Pros: Drop off car was good and liked that they took me straight to the airport was really good better then picking up.
Cons: Getting pick up by shuttle from airport then get dropped of some other place to get pick up by a van. Didn't like that.
5.2 Okay
Van
31 Jan 2017
Pros: The vehicle was nice.
Cons: Very poor customer service. Extremely long pick up.
6.0 Good
Minivan
9 Jan 2017
Car condition
Pros: Cheap
Cons: The van is very used, has alignment problems
6.0 Good
Minivan
26 Dec 2016
Price cjange
Pros: I was told one price when I reserved and was charged something different.
6.0 Good
Minivan
16 Dec 2016
Pros: Airport dropoff took me right to my desired airline.
Cons: Despite as advertised on Kayak.com, mileage is not unlimited for 1 day rentals and you have to take an LAX Connection shuttle and call for the AVR shuttle (yes two shuttles) in order to get to the AVR office. Both of these are mentioned differently on kayak
10.0 Excellent
Standard
28 Nov 2016
I loved it!
Pros: Everything was amazing!
Cons: Nothing!
4.0 Okay
Minivan
27 Nov 2016
Need Work
Pros: Convenience, price, unlimited mileage.
Cons: The vehicle need work. Brakes were very bad. They had newer vehicles which I'am use to renting but I wasn't rented one. I was pretty pissed about that. I'd rent again if I could get a newer vehicle.
6.8 Good
Minivan
21 Nov 2016
Bate and switch
Cons: Advertising said unlimited mileage. Car rental agency said it's a third party ad and they only allowed 250 miles.
4.4 Okay
Minivan
31 Oct 2016
Slow service
Cons: It took 45 min to pick up the van, the service from the rental agents is poor i was in a rush to get on the road plus i had two impatient kids with me. The drop of was the same, you really have to go an hour ahead of time or else you would miss your flight.
5.6 Okay
Minivan
31 Oct 2016
Painful to get to the rental location, van wasn't
Pros: Staff was friendly and helpful - transport BACK to the airport was great!
Good price
Cons: Extremely difficult to figure out how to get to this location. We were told to take one bus and then transfer to a van that would bring us to the rental office. The bus never came. Ended up in a cab.
The van we rented had definitely seen better days - clean but well dented and touchy brakes.
10.0 Excellent
Minivan
24 Oct 2016
Rent from AVR
Pros: I read all the reviews before booking a vehicle at LAX.For AVR and all the rest,all I saw was negative feedback.The price was great.I rented a new Grand Caravan for 5 days.The van had less than 15000 miles on it ,and was in great condition.They were very nice and professional the whole time.After we returned the van they gave it a quick look-over,then took us to LAX in the same van so that we didn't even have to move our luggage into a shuttle vehicle.Would rent from AVR anytime!
Cons: We waited about 15 to 20 minutes for the shuttle to the AVR office.Not a problem at 10:00 am.I seen people not happy about this at Midnight in L.A.Totally understood.Being from the Midwest,I would not want to wait on the street in the dark either.We had a great experience and well worth the price.
10.0 Excellent
Minivan
24 Oct 2016
Pros: Good value for the money.
10.0 Excellent
Minivan
21 Oct 2016
Pros: Everithing
10.0 Excellent
Standard
18 Oct 2016
Pros: Fast service
4.0 Okay
Minivan
13 Oct 2016
Waited for hours travelling with my baby
Pros: Minivan was easy to drive and had no issues with it
Cons: We had to wait for almost an hour to get picked up at the airport, when we finally got to the agency, there was no one helping; two people were there pretending not to see you.
Then we were told that the minivan was not ready, and that they had to clean it and wash it, mind you it was already 10pm and we had made the reservation a month ago.
We had to take the minivan without the wash, since my baby was very tired after waiting for over 2 hours
Not the best experience!
2.0 Mediocre
Minivan
9 Oct 2016
Airport Van Rental was my worst car rental experie
Cons: AVR did not have a scheduled shuttle. When I called AVR to be picked up at the appointed time the man told me the reserved minivan was unavailable, that a couple of people had not returned minivans on time, and that they had a computer glitch. I argued they needed to rent a minivan for me for the reserved price, but he said they couldn't do that. He said I could rent a 15-passenger van, or go somewhere else. He said I only had a reservation, not a contract.
10.0 Excellent
Minivan
7 Oct 2016
Can't beat it... and no long lines!
Pros: Amazing price for a 2016 caravan that was extremely useful when furniture shopping and making a short weekend trip to San Diego from LA.... Also amazingly fast process when picking up the car and they dropped us off in the same car so we didn't need to offload our luggage and get into a shuttle to go from the car rental lot to the terminal!
2.0 Mediocre
Standard
7 Oct 2016
TheyAccused Me of Damage I Did Not Cause and I alm
Pros: Absolutely nothing
Cons: They gave me a van with a bumper that was bent; it was after dark and they showed me the car in the dark, gave me no copy of any damage report. Then when I return the car they accused me of causing the damage. Now I will need to fight these rats
2.0 Mediocre
Minivan
5 Oct 2016
Cons: We arrived at the airport and called the company to send a shuttle for us. No one answered the call. We left a voicemail to call back. We called 5 times and never received a callback. We ended up taking a Uber to our destination. This company never contacted us! We will never use this company again. I suggest you take them off your list!!!
2.0 Mediocre
Standard
3 Oct 2016
Cons: They didn't have my vehicle I reserved.
10.0 Excellent
Minivan
29 Sep 2016
Clean, Super Cheap Rental
Pros: Rented a van for 24 hours and it costed $15!!!
Cons: Pickup took about 30 minutes. There are a lot of people. But that is understandable seeing how the rental was $15!!!
10.0 Excellent
Minivan
29 Sep 2016
Limo to rental at LAX
Pros: Getting to ride in a limousine for the first time in my life to go pick up my rental! Other than this it was a very typical car rental experience. No problems.
8.0 Excellent
Van
28 Sep 2016
Pros: Accomodating salespeople - I wanted to remove the back two seats, and they stored both seats for me even though I was told they only usually store one.
Quick check-in
Allowed me to pay for the rental up-front in cash and put the deposit on my credit card
Cons: High cost of CDW ($25/day for 12 person passenger van) -- note that most car insurance companies consider passenger vans to be RV's, not vans
2.0 Mediocre
Minivan
28 Sep 2016
Just go with Alamo
Pros: Nothing, I found them on Kayak so I thought they would have some reliability and value.
Cons: I tried to call a couple of times the day I flew to LAX and could not reach anyone. The address seemed obscure and I was traveling with my 15mo. old, so I wanted to limit confusion. I decided it would be like any other rental, and I would pick up the shuttle like all the rest. I waited, called, and waited. Never did get in touch with anyone. Hopped on the Alamo shuttle and was on the road in 20 min.
2.0 Mediocre
Minivan
27 Sep 2016
I went to pick up the van I RESERVED and they had
Cons: I went to pick up the van I RESERVED and they had NO VEHICLES. SCAM.
6.0 Good
Minivan
10 Jan 2016
I liked the price but thats about it
Pros: I needed a van to pick up and drop off a frame that wouldn't fit in my car. I liked that it was $17 all in for the van.
Cons: The address came up wrong in my reservation so when I arrived the lady, Ana, first tried to direct me to another business. Luckily, another employee told me that was their old address and looked into (and found) my reservation. Ana was unfriendly, which I don't really care about as long as they are at least efficient, but the check in process was slow, she told me she needed to see my insurance if I wasn't going to use theirs, and once I was halfway out the door to walk to my car (which was parked around the block because they said I couldn't park in front of their building), she said nevermind, they don't need to see it. She insisted that I sign off that there were no scratches and the tank was full before walking out to check myself (why can't i check first and then sign?) We still checked both together I just don't know why she insisted I sign first. The van smelled overwhelmingly like dogs and cats. The check out process was pretty quick but the employees I encountered ranged from pretty friendly to extremely unfriendly, snappy and borderline rude.