2.0
Kayak sold me car insurance for my trip. I told the rep that I bought it, he said he could see the policy attached to the reservation. When I got the bill, $40 was added to the trip fees. When I called Advantage, they said, "we don't accept third party insurance". I will never purchase thru kayak or advantage again.Reviewed 23 May 2024
review from 4.0
Quoted $169.00. Showed up and they tried to rip me off for gas, tolls and especially insurance. After going through many hoops to show that I have adequate insurance coverage, I was asked to produce a declaration page. After spending 10 minutes on the phone with my insurance company, the agent just said “Do you have a car loan? Then you’re fine. You have adequate coverage” - It was a very poor experience. There should never be a quoted price and final price that are nearly double. I’ll never rent from them or recommend them.Reviewed 21 May 2024
review from 4.0
Travel options to/from the offsite location is HORRIBLE. The shuttle buses run every 20 minutes and is a very small shuttle when it does arrive. Once at the rental location, the lines to speak with a rep is just as bad as the wait for the shuttle buses. This is a big inconvenience and would drive me back to paying the higher rental cost for convenience and speed. On a good note, my customer service rep was amazing! And the vehicle I receive is always nice and clean.Reviewed 20 May 2024
review from 2.0
They refused to honor my reservation and claimed they had no cars but could make a special opportunity for me at $175 a day. As it was late at night I had to take their high price offer for one day but got them down $106 a day. We switched to Economy Rent-A-Car the next day at $84 for 4 days. Steer clear of Advantage. They are scammers and liarsReviewed 26 Apr. 2024
review from 2.0
It was the worst possible experience! The agent, who had no name tag, was very rude and unprofessional. He told me that since I was renting for just one day, I should have gone to Budget or Enterprise. He charged my account twice. He treated my husband and me as if we were trying to steal something. He said that I needed to show proof of residency, so I did, but it had my husband’s name on it. Therefore, I had to add my husband to the reservation, and then he charged me twice the amount that was agreed upon for adding my husband. The entire time, he kept saying, “it would be easier if I canceled your reservation and let you go.” And I left the store without the car!Reviewed 13 Apr. 2024
review from 4.0
2 day rental at a very low rate ($48). Expected to be taxed like crazy and pressured for upcharges, but this was a whole new level. Website not working or helpful in preparing an easy counter experience. App useless. At the counter, was told my NY/NJ EZ Pass I brought is useless unless I want to be double-charged. And, “FL no longer accepts cash at tolls, so renting the plate pass for $11/day, unlimited tolls, is cheaper than the fines if you end up on a toll road.” I could have navigated around all tolls on the trip, and there are clearly cash lanes at each toll booth. Plus, I pre-purchased Allianz rental insurance directly to avoid their overpriced option, but was told I could not rent the car without purchasing (at least) their liability option ($20/day). He said I was lucky b/c that is MUCH less than the $59/day full coverage. All in, my 2 day $48 car rental ended up at $128!! Still much less than the Big 3 but nearly 3x what I reserved. Finally, I don’t fully blame Advantage: CLEARLY the State of FL and the county are in on the visitor fleecing.Reviewed 11 Apr. 2024
review from 2.0
I ended up paying 3 times the value advertised in kayak.Reviewed 7 Apr. 2024
review from 4.0
Long wait for pick up and higher price than on my confirmation.Reviewed 3 Apr. 2024
review from 10.0
Always amazing experience. Great staff and very fast in and out experience, staff recognize every time I come that I was there before many times. I arrived at 8:40 pm in Orlando and after van ride to rental spot I was in and out in 10 minutesReviewed 3 Apr. 2024
review from 4.0
They asked for utility bill to rent me a vehicle. They force me to buy liability insurance even though my credit card carries insurance. They downgraded me to a sedan even though I paid for a mini SUV. They imposed a 150 mile limit for the day.Reviewed 31 Mar. 2024
review from 2.0
Liked the newer car that was comfortable to drive. Dislikes; Was required to pay for additional insurance.We paid for insurance through Kayak and have great personal auto insurance. Advantage refused to rent without buying their insurance. Was charged an additional fee to allow my wife to drive the car also. This is not a common policy when I have rented other cars. I was expected to drive a Nissan Sentra when I reserved a midsized SUV. Sorry but I am not happy about this rental experience at all. If Kayak or advantage is not willing to reimburse fees for this, I will take my business somewhere else. Thanks for listening Lowell MartinReviewed 24 Mar. 2024
review from 8.0
Check in could have been a little smoother, but it worked out. Everything else was as expected or even betterReviewed 24 Mar. 2024
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