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Frontier: Expert advice and recommendations

Expert travel writer Stefanie Waldek shares all you need to know before booking a flight with Frontier.
Stefanie Waldek
14 August 2024

Frontier Airlines is a low-cost carrier that flies to more than 100 destinations across the United States, the Caribbean and Central America. It's known for its exceptionally low fares, but at the same time, for its “à la carte” pricing options.

While you'll likely be able to find cheap flights, you'll also be charged extra for everything from seat selection to onboard snacks and drinks. But if you're willing to pass those perks up in favour of a cost-effective way to get from A to B, Frontier Airlines has you covered.

Fare classes

Frontier offers four fare classes, also known as “bundles.” Each bundle has various perks associated with it, from free carry-on or checked bags to priority boarding.

Basic Fare

The Basic Fare only includes a personal item and nothing else. That means no carry-on, no seat selection and no waived change and cancel fees. You can, however, purchase a seat assignment, which you can do during booking, online after booking or during check-in. If you do not pay to pick a seat, one will be assigned to you. While you may be separated from the group, Frontier will try to seat families with small children together.

Since this fare is the most restrictive, I'd recommend avoiding it if possible. The Economy Bundle, however, does cost a fair bit more. In my searches for fares, I've seen the Economy Bundle cost nearly twice that of the Basic Fare. Still, that price is frequently lower than that of major carriers.

Economy Bundle

The Economy Bundle includes a personal item, a carry-on bag, a Standard seat choice and no change or cancel fees. I find this to be a good budget-friendly option for those travelling with a carry-on only. If you buy this bundle and decide you need to check a bag later on, you can do so online or at the airport. I recommend doing it online, as the price will be cheaper than at the airport.

Premium Bundle

The Premium Bundle includes everything in the Economy Bundle, but it also has the added bonus of priority boarding and a Premium seat selection (that's a seat with extra legroom). In some instances, I've seen this bundle cost just CA$27 more than the Economy Bundle, which is a good deal. That's just CA$13 more each way for a seat with extra legroom.

Business Bundle

The Business Bundle is the most expensive bundle, but it does come with numerous perks. In addition to all the perks in the Premium Bundle, this fare includes two free checked bags up to 23 kg each and an UpFront Plus seat selection. I would consider choosing this bundle if you plan on checking bags, since it can sometimes save you money while also giving you the best seat on the plane.

Seats & legroom

Compared to most other North America-based airlines, Frontier has smaller seats. The width ranges from 42 cm, which is narrow, to 48.5 cm, which is more typical. Frontier also has slightly less legroom in its Standard economy seats: 71 cm to 79 cm, compared to more typical 76 to 79 cm on other airlines.

Standard & Preferred

Standard seats are found throughout the middle and back of the economy cabin. If you have selected a Basic Fare, you will be assigned a seat in this section. And if you have selected an Economy Bundle, you can choose a seat in this section. Preferred seats are the same as Standard seats, but they're located in the front section of the cabin. They will cost extra to select.

Remember, since Basic Fare passengers can't select their seats for free, that means they often end up in the middle. In my opinion, it's worth paying for seat selection to avoid middle seats. Or you can select the Economy Bundle at booking to get free Standard seat selection and a free carry-on bag.

Premium & UpFront Plus

Premium seats have extra legroom, up to 18 cm more than Standard seats. These seats are located toward the front of the cabin, as well as in the exit rows. UpFront Plus seats are the first two rows of the aircraft. They have the same legroom as Premium seats, but the middle seats are blocked off to give passengers plenty of elbow room. (This is akin to European-style business class.)

Baggage

Personal items can be brought onboard for free, but carry-on bags and checked bags may cost extra, depending on your fare class or bundle. Bag pricing is also dynamic; it's cheapest to pay for your bags as early as possible. Paying for a carry-on or checked bag at the counter is the most expensive option.

I find that Frontier is stricter with sizing than other airlines, so pay very close attention to the size of your bags, including your personal item. These bags will likely be measured either at the check-in desk or at the gate. You should also note that bags must be checked 60 minutes before departure, no exceptions.

Check-in

I have bad news for you here: You will be charged extra to visit a check-in desk at the airport. This add-on service is called Airport Agent Assistance. The only way to check-in for free is to do so online, via the Frontier app or at the automated kiosk at the airport.

Boarding

Frontier has various boarding zones, and they're decided based on your Bundle, your elite status or your seat on the aircraft. If you're in Zones 3 and 4, which are the last two zones to board, you may not have room in the overhead bins. I'd recommend purchasing upgraded boarding if you have a carry-on to ensure there's space for your bag. Remember, some of the Bundles include priority boarding, which is Board First.

Amenities & entertainment

This is a budget airline, so there are no amenities or entertainment to speak of. There is no in-flight entertainment system or even entertainment via an app, nor is there Wi-Fi onboard. And while flight attendants do serve snacks and beverages on most flights, they're not free. So I recommend bringing a book, downloading entertainment onto your phone or tablet and buying food and drink at the airport to take onboard with you.

Change & cancellation policies

For Basic Fare tickets, there is no fee for changes made more than 60 days in advance of a flight. Anything after that, and you'll be charged a fee. As for cancellations, Basic Fare tickets always have a cancellation fee. Economy, Premium and Business Bundles do not have change fees or cancellation fees. That said, if you change your flights, you will be responsible for paying any difference in fare. And if you cancel, you'll receive flight credit rather than a refund.

Loyalty program

Frontier's loyalty program is called FRONTIER Miles. As a basic member, you receive 10 miles for every U.S. dollar spent (about 7.4 miles per Canadian dollar). Once you earn elite status, you earn between 12 and 20 miles per U.S. dollar (approx. 8.8 and 14.8 miles in Canadian dollars respectively). These miles can be redeemed for free flights, bag fees and seat selections, among other perks.

As for elite status, there are four tiers, each of which is earned via points. Frequent flyers earn points for every dollar spent, just as they'd earn miles; the amount ranges from 10 to 20 points per U.S. dollar (about 7.4 to 14.8 points per Canadian dollar). Perks for elite status range from priority customer care to waived pet fees.

Credit card

Frontier has one credit card: the Frontier Airlines World Mastercard. This credit card does have an annual fee, but it also has many perks, such as additional points and miles multipliers. There are also no foreign transaction fees for this credit card. I would only sign up for this credit card if you fly Frontier very regularly. In that case, you may be able to earn quite a few free flights through miles earned from your credit card spend.

All-you-can-fly pass

Frontier is known for its GoWild! passes, which are all-you-can-fly passes available for U.S. residents. These passes are available for different durations, from as short as a month to as long as a year. Before purchasing one of these passes, I would carefully read the fine print to find out about the rules governing the use of this pass. I would also do the math to see how much you would need to fly in order for the cost of this pass to be worth it.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

High season

Cheapest flight

April
December
C$ 47
Best time to beat the crowds (8% less expensive on average)
Most popular time to fly (20% more expensive on average)
Flight from Las Vegas to Los Angeles

FAQs about flying with Frontier

  • What is Frontier's carry-on size allowance?

    On board Frontier flights, cabin baggage should not exceed 60x40x25cm. If your hand luggage is bigger, the Frontier assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Frontier fly to?

    Frontier offers direct flights to 101 cities in 13 different countries. Philadelphia, Orlando, and Denver are the most popular cities covered by Frontier.

  • What is Frontier’s primary hub?

    Frontier concentrates most of its flight operations in Denver.

  • How does KAYAK find such low prices on Frontier flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Frontier.

  • When are Frontier plane tickets cheapest?

    Flight prices with Frontier will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Frontier is April, while the most expensive is December.

  • What’s the cheapest route that Frontier flies?

    In the last 72 hours, the cheapest route flown by Frontier found on KAYAK was from Fort Myers to Cincinnati, with a price of C$ 56 for a round-trip.

  • What are the most popular airports for Frontier flights to depart from?

  • Is Frontier part of an airline alliance?

    No, Frontier is not part of an airline alliance.

  • How many destinations does Frontier fly to?

    In total, Frontier flies to 104 destinations.

Top tips for flying with Frontier

  • If you’re looking for the cheapest Frontier tickets, then try to fly from Las Vegas, where flights have been cheapest lately. The cheapest route from here available recently is to Los Angeles, and costs C$ 47.
  • The cheapest month for flights with Frontier is April, while the most expensive is generally December.

Frontier customer reviews

5.8
Fair3,111 verified ratings
6.0Boarding
4.4Entertainment
6.7Crew
5.5Comfort
4.6Food
Pros +
  • Flight was on time and crew were good (in 763 reviews)
Cons -
  • On the ticket it said checked bag. (in 1044 reviews)
Show reviews that mention
Traveler rating:
Sort by:
L
8.0 Very good
PHL-SRQ
Delayed on tarmac and boarding
M
8.0 Very good
MDW-MCO
Better than expected. Staff were friendly and nice on both flights.
J
2.0 Poor
DEN-AUS
Worst experience ever...never fly Frontier again.
V
2.0 Poor
FLL-ATL
There was no one at the counter to assist with our check in. The app didn’t work, so I arrived at the airport with time to check in and I couldn’t because no employees were there. When I finally got someone on the phone, it was inside the 60min rule and they said I could no longer check in and they could sell me another ticket. We had to scramble and pay an additional $800 for tickets and THEN AFTER (about 60 min from my original convo with customer service and 10min after original departure time) I had boarded my new flight, there was email saying my original flight from Frontier was delayed and leaving 2hr 50min later, but I STILL wouldn’t have been able to check in. Which means customer service should have been able to see it and let me check in because I was well within my check in time. When I call Frontier, they hang up on me. So their app didn’t work and they employees left and they take zero responsibility or assistance with their “customer service”
C
2.0 Poor
PHL-MCO
Terrible. Flight cancelled with no reasoning and no flights to rebook. Employees were useless and did nothing to help. Did not even know where to retrieve luggage from the cancelled flight. Flyers beware.
V
6.0 Okay
IND-MCO
No fault of Frontier staff: plane was very late, reached Orlando at 1 am, took a while to get luggage. Weather, gov financial shutdown impact on TSA, air controllers seemed to have multiple flights backed up. Frontier staff seemed to cope as gracefully as possible. It did reassure me that I and my new hip could adapt to travel challenges. Food/entertainment were irrelevant to my trip.
V
2.0 Poor
DFW-SAN
Terrible. The canceled my entire flight when I requested a refund for a trip frontier canceled trip one way.
S
10.0 Wonderful
MSP-DFW
Very smooth flight and easy travel experience
V
10.0 Wonderful
IAH-MIA
Excellent crew. Wouldn't change anything.
V
10.0 Wonderful
TPA-ATL
It was efficient

Frontier flight status

YYYY-MM-DD

Frontier route map - Which destinations does Frontier fly to?

Find out which destinations you can fly to direct with Frontier by entering your departure airport. If you want to know if Frontier flies a certain route, enter both the departure and destination airport before hitting search.
YYYY-MM-DD

All Frontier flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
3293Atlanta (ATL)Denver (DEN)3h 33m
1158Atlanta (ATL)Newark (EWR)2h 20m
87Cancún (CUN)St. Louis (STL)3h 15m
689Washington, D.C. (DCA)Denver (DEN)3h 59m
3294Denver (DEN)Atlanta (ATL)3h 3m
688Denver (DEN)Washington, D.C. (DCA)3h 26m
2632Denver (DEN)Dallas (DFW)2h 5m
777Denver (DEN)Las Vegas (LAS)2h 0m
4345Denver (DEN)Los Angeles (LAX)2h 30m
3302Denver (DEN)St. Louis (STL)2h 7m
1512Dallas (DFW)New York (JFK)3h 54m
1157Newark (EWR)Atlanta (ATL)2h 40m
3237New York (JFK)Las Vegas (LAS)5h 32m
2503New York (JFK)Los Angeles (LAX)6h 3m
4871New York (JFK)Orlando (MCO)2h 58m
1809New York (JFK)Miami (MIA)3h 12m
1043New York (JFK)Chicago (ORD)2h 45m
3545New York (JFK)San Juan (SJU)3h 54m
1994Las Vegas (LAS)Denver (DEN)2h 9m
3238Las Vegas (LAS)New York (JFK)5h 1m
1183Las Vegas (LAS)Los Angeles (LAX)1h 22m
2504Los Angeles (LAX)New York (JFK)5h 38m
3292Los Angeles (LAX)Las Vegas (LAS)1h 25m
3644Los Angeles (LAX)Phoenix (PHX)1h 35m
2857Los Angeles (LAX)San Francisco (SFO)1h 41m
1417Orlando (MCO)Houston (IAH)2h 48m
4872Orlando (MCO)New York (JFK)2h 41m
1810Miami (MIA)New York (JFK)3h 0m
1044Chicago (ORD)New York (JFK)2h 23m
3605Phoenix (PHX)Los Angeles (LAX)1h 28m
3549Phoenix (PHX)San Francisco (SFO)2h 12m
2858San Francisco (SFO)Los Angeles (LAX)1h 31m
2638San Francisco (SFO)Phoenix (PHX)2h 4m
3546San Juan (SJU)New York (JFK)4h 3m
86St. Louis (STL)Cancún (CUN)3h 13m
4567St. Louis (STL)Denver (DEN)2h 28m
4818Atlanta (ATL)New York (JFK)2h 19m
4348Atlanta (ATL)New York (LGA)2h 15m
2553Denver (DEN)Portland (PDX)2h 51m
1418Houston (IAH)Orlando (MCO)2h 26m
1876Las Vegas (LAS)Orlando (MCO)4h 28m
4316Los Angeles (LAX)Atlanta (ATL)4h 38m
4347New York (LGA)Atlanta (ATL)2h 36m
3423New York (LGA)Dallas (DFW)3h 57m
1875Orlando (MCO)Las Vegas (LAS)5h 7m
3135Chicago (ORD)Houston (IAH)2h 57m
2697Cleveland (CLE)Phoenix (PHX)4h 28m
45Cancún (CUN)Chicago (ORD)4h 8m
3424Dallas (DFW)New York (LGA)3h 29m
3242Dallas (DFW)Chicago (ORD)2h 35m
4817New York (JFK)Atlanta (ATL)2h 42m
4057New York (JFK)Tampa (TPA)3h 0m
3311Orlando (MCO)Denver (DEN)4h 17m
44Chicago (ORD)Cancún (CUN)3h 53m
4797Raleigh (RDU)Atlanta (ATL)1h 41m
4058Tampa (TPA)New York (JFK)2h 45m
1264Atlanta (ATL)Detroit (DTW)2h 4m
4315Atlanta (ATL)Los Angeles (LAX)4h 53m
1815Austin (AUS)Denver (DEN)2h 22m
4574Cleveland (CLE)Charlotte (CLT)1h 40m
1821Cleveland (CLE)Las Vegas (LAS)4h 41m
3092Cleveland (CLE)New York (LGA)1h 34m
3796Cleveland (CLE)Fort Myers (RSW)2h 42m
4573Charlotte (CLT)Cleveland (CLE)1h 44m
3134Charlotte (CLT)New York (LGA)1h 54m
1384Charlotte (CLT)Philadelphia (PHL)1h 47m
1714Cincinnati (CVG)Orlando (MCO)2h 11m
3162Denver (DEN)New York (LGA)3h 52m
2147Dallas (DFW)Denver (DEN)2h 17m
4418El Paso (ELP)Denver (DEN)2h 0m
1413Newark (EWR)Chicago (MDW)2h 25m
1511New York (JFK)Dallas (DFW)4h 1m
3232Las Vegas (LAS)Cleveland (CLE)4h 18m
2231Las Vegas (LAS)Ontario (ONT)1h 9m
4401Las Vegas (LAS)San Francisco (SFO)1h 49m
1508Las Vegas (LAS)Salt Lake City (SLC)1h 36m
2342Los Angeles (LAX)Denver (DEN)2h 37m
3091New York (LGA)Cleveland (CLE)1h 48m
3133New York (LGA)Charlotte (CLT)2h 10m
3161New York (LGA)Denver (DEN)4h 13m
3313New York (LGA)Raleigh (RDU)1h 48m
1713Orlando (MCO)Cincinnati (CVG)2h 20m
4017Orlando (MCO)Dallas (DFW)3h 14m
3043Orlando (MCO)Chicago (ORD)3h 10m
2506Orlando (MCO)Philadelphia (PHL)2h 33m
1824Orlando (MCO)San Juan (SJU)2h 59m
1414Chicago (MDW)Newark (EWR)2h 4m
2232Ontario (ONT)Las Vegas (LAS)1h 12m
3241Chicago (ORD)Dallas (DFW)2h 49m
2792Chicago (ORD)Orlando (MCO)2h 48m
2387Philadelphia (PHL)Charlotte (CLT)1h 53m
1807Philadelphia (PHL)Orlando (MCO)2h 34m
1517Philadelphia (PHL)Raleigh (RDU)1h 31m
1016Philadelphia (PHL)San Juan (SJU)3h 46m
2698Phoenix (PHX)Cleveland (CLE)4h 1m
3983Phoenix (PHX)Las Vegas (LAS)1h 19m
3314Raleigh (RDU)New York (LGA)1h 35m
2072Raleigh (RDU)Philadelphia (PHL)1h 30m
2715Fort Myers (RSW)Cleveland (CLE)2h 57m
1572San Diego (SAN)Phoenix (PHX)1h 28m
2249San Juan (SJU)Orlando (MCO)3h 14m
1165San Juan (SJU)Philadelphia (PHL)3h 58m
More flight routes

Frontier contact information

Overview of Frontier

Focusing predominantly on domestic travel within the United States, Frontier flies to smaller regional locations as well as large cities. Controlling operations from a hub in Denver, the airline reaches more than 105 locations across the United States. Services are also available to international vacation destinations in Mexico, Jamaica, Puerto Rico, Canada, and the Dominican Republic.

Frontier operates as an ultra-low-cost carrier with competitive prices and direct single-leg trips. Fares are kept low by sacrificing luxuries, such as in-flight entertainment devices, while meals and drinks can be purchased as extras. It is a subsidiary of IndiGo Partners, which also controls JetSMART, Volaris, and Wizz Air. A codeshare agreement is held with carrier Volaris, expanding the possible connections between Mexico and the United States.

It is possible to sit in either Economy or Stretch (their version of Premium Economy). The chairs are not designed to recline, meaning the person in front of you won’t encroach on your space. Seats in the Stretch section have roughly an extra 5 in of legroom and a large pull-out tray that is ideal for working on a laptop.

Exclusively Airbus aircraft are chosen for the fleet, with Frontier preferring narrow-body jets like the A320 family. One of the most commonly flown models is the A320neo, which has tremendous fuel efficiency and can carry approximately 186 passengers. The planes have distinctive animals painted on the tails and are all unique images. Among the animals featured are rabbits, dolphins, bears, sea otters, and penguins. The names of the characters appear underneath the cockpit windows.

Everything you need to know about Frontier flights

Frontier information

IATA CodeF9
Routes916
Top routeOrlando Airport to Philadelphia
Airports served104
Top airportDenver Intl
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.