Recent Reviews
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- Negative
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3.0
Crew was kind and helpful. Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!
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8.0
Air traffic control issues kept us from leaving on time. They did a good job of catching us back up, and even though we were late, they made up time. I like the design of the plane where the seats are thinner and there is more leg room. I had quit flying Frontier because of the measuring of the carry ons, feeling like cattle being herded, etc. This was a better experience, with the exception of the carry on expense. With that and charging for every little thing, your prices are not any cheaper than any other airline.
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2.0
Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices.
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2.0
Seats don't recline. No kind of service at all.
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6.0
Check in and flight were timely and expedient. Online check in and email reminders a plus. Optional charges: Luggage and sit charges. Why? All this should be included and covered in the ticket price.
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4.0
left on time, plane was nice when you get the cheapest seats EVERYTHING is EXTRA.. like when you check in to get your seat, even all the normal (not extra leg room, not exit row) seats are randomly extra. Then they don't let you even have a CARRY ON for free. it's $45. Also, they don't give you even a glass of water. Had to pay $3 for juice for my son. you end up paying more then if you got a seat on another airline. Oh, & on top of that they aren't even friendly.
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2.0
Nothing Flight delayed from 8:00 to 12:15 AM. Checked in at 6:00 PM, left airport to eat, returned back 2 hours prior to departure and TSA was closed and would not let us back to the gate. Frontier was no help. Missed the flight, had to drive 2 hours from Cincinnati to Columbus to get another flight at 6:00 AM
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8.0
Not enough leg room
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4.0
My luggage was lost.
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5.6
Non-stop flight Took a really long time to get to the gate after landing. Though not this plane's fault
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8.0
Air traffic control issues kept us from leaving on time. They did a good job of catching us back up, and even though we were late, they made up time. I like the design of the plane where the seats are thinner and there is more leg room. I had quit flying Frontier because of the measuring of the carry ons, feeling like cattle being herded, etc. This was a better experience, with the exception of the carry on expense. With that and charging for every little thing, your prices are not any cheaper than any other airline.
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8.0
Not enough leg room
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3.0
Crew was kind and helpful. Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!
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2.0
Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices.
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2.0
Seats don't recline. No kind of service at all.
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6.0
Check in and flight were timely and expedient. Online check in and email reminders a plus. Optional charges: Luggage and sit charges. Why? All this should be included and covered in the ticket price.
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4.0
left on time, plane was nice when you get the cheapest seats EVERYTHING is EXTRA.. like when you check in to get your seat, even all the normal (not extra leg room, not exit row) seats are randomly extra. Then they don't let you even have a CARRY ON for free. it's $45. Also, they don't give you even a glass of water. Had to pay $3 for juice for my son. you end up paying more then if you got a seat on another airline. Oh, & on top of that they aren't even friendly.
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2.0
Nothing Flight delayed from 8:00 to 12:15 AM. Checked in at 6:00 PM, left airport to eat, returned back 2 hours prior to departure and TSA was closed and would not let us back to the gate. Frontier was no help. Missed the flight, had to drive 2 hours from Cincinnati to Columbus to get another flight at 6:00 AM
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4.0
My luggage was lost.
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5.6
Non-stop flight Took a really long time to get to the gate after landing. Though not this plane's fault
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