2.0
When picking up my vehicle, they insisted I take a hybrid vehicle saying it was going to get better mileage for the price and save me on gas but it had worse mileage compared to the vehicle I had reserved, so I really just paid more for gas and more for the vehicle they upsold me on. There was no financial benefit.Reviewed 18 May 2024
review from 8.0
Nice, clean comfortable car. For some reason the pick up office in terminal 2 was closed for ten minutes as we arrived, but eventually the person working there arrived and we got our car.Reviewed 18 Oct. 2022
review from 3.6
Cons:Car broke down and took them one and half days for the problem to be resolved leaving my wife, two little kids and myself stranded in a 200 people town for two days and unable to enjoy the ski trip that we had booked and paid.Reviewed 4 Jan. 2020
review from 8.0
Pros:It was easy,didn’t have any problemsCons:I don’t knowReviewed 25 Sep. 2019
review from 8.0
Pros:Car drove well.Cons:The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.Reviewed 24 Sep. 2019
review from 8.0
Pros:Everything was without hassle.Cons:Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.Reviewed 18 Jul. 2019
review from 10.0
Cons:The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!Reviewed 8 Dec. 2018
review from 8.4
Everything alrightPros:Really professional and effective service as we rented the car the night before and it was ready the next day at 8am. The price was really fair!Reviewed 27 Nov. 2018
review from 5.2
Pickup was slowPros:the car was fineCons:pickup was slow and the car wasn't fully cleanedReviewed 14 Nov. 2018
review from 2.4
Awful customer servicePros:Absolutely nothing.Cons:They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordableReviewed 4 Oct. 2018
review from 2.0
Rough customer service - buy your insurance online!Pros:Easy to book onlineCons:When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.Reviewed 3 Sep. 2018
review from 10.0
Outstanding service!!!Pros:Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!! The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty. We declined insurance since we booked the car online and got the insurance from a different company. The final price for the rental was the same as quoted, and we think it was a great value for our money. It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%Reviewed 8 Jul. 2018
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