This is the most terrible rental experience for me. I suggest everyone don’t take these freaking guys’ service at all , rather go walking. I want my refund for such a bad service.
It may be wise to not allow this company to transact on kayak as their business practices are questionable at best. Issue: 1. Unexplained transportation, till you arrive in LAX, that consists of a lengthy bus ride and shuttle to arrive at the car rental location. 2. This business does not inform and does not allow its customers to use the coverage on a credit card for insurance. 3. This business does not accept the kayak insurance that is advertised as a way to save time and money, 4. Does not accept private insurance and says the deductibles are not high enough. 5. These practices leave a customer with the only option to accept and pay a higher rate than the kayak car insurance. 6. Thankfully, while attempting to understand the reasons why this information was not shared and while attempting to remedy these issues, a gentleman entered the building saying he just experienced a tire blowout, had to change the tire on his own as they would not respond to his calls and wanted another car to which they initially responded they he would have to pay for the new tire and another rental - deplorable. Please stop predatory companies such as Economy Rent a Car from operating on your website. At a minimum, I am requesting a full refund for this reservation that was not used.
It was very hard to get there.
perhaps have the shuttle pick up instructions online
I had to pay so much extra because apparently the insurance I had didn’t cover Expedia/economy car rental despite said insurance covering every other car rental agency. So either I was lied to or it’s just economy and I’m never going to rent from them/expedia again. I was also given a number to call travel guard which is not able to cover after the rental purchase was made. The car was also full of dog hair. In total this rental cost me 200$ instead of the 40 +30 I paid for the rental and insurance initially. Huge rip off. Took forever and is so inconvenient to get to without a car! Insane. Never again.
Took a long time to get the car. First of all, there shuttle only comes to remote rental car center near LAX. You need to take a bus to get there. Then you take there shuttle to get to their office. It took me almost an hour to get the get and be on my way. There were two agents working the desk and they were really helpful but, the whole process was slow. I had to wait a long time.