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10 locations in Rome
Locations in Rome
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2.4 Poor
Aug. 2020
Pros:
Location in terminal.Cons:
Horrific experience with Hertz in Rome Fiumicino. Rented a car that had a tire blown as soon as I started driving it. Called the Hertz location in Fiumicino and no answer. Called multiple times, but no answer. Had to call the US number only to get transferred to Road Side assistance for Canada? Ended up changing the tire myself then drove to my hotel. Kept calling Hertz in Rome (total of 8 times that day) but no answer. Tried calling Naples (no answer), Milano (no answer) and Salerno (answered but told me I wasn't covered because Hertz had franchised their business in Italy?). Suggested I pay for the flat myself and be on my way. In order to salvage my trip, I did just that. Only to find that the tire had prior damage in two places and it was unlikely that it could withstand another "patch" job. Nevertheless, I paid the fee for just that and tried to get ahold of Rome Hertz another 14 times over 4 days. No answer! The car sat parked because the newly patched tire went flat again! Seriously, I can't make this stuff up. Called the US again without help as they simply said I needed to deal directly with Rome Hertz only. I used Twitter to get a road side assistance number for Italy and the towed the car finally, while I had 5 days left on my rental. They refused to take me to Hertz to get a replacement saying I needed to pay a taxi for that (I was 60 miles away from the nearest location). I simply told them to keep the car and I would deal with it upon my return to Rome via another means. When I got to Rome, they had the nerve to charge me for a one way drop off charge in addition to my full contracted rate. NEVER AGAIN WILL I RENT FROM HERTZ/DOLLAR/THRIFY.10.0 Wonderful
Jul. 2020
Pros:
Easy pickup and drop off next to airport. Convenient key drop.10.0 Wonderful
Sep. 2018
Pros:
Car was new and clean. Good people .next time I will go and rental a car there excelente.10Cons:
The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.6.8 Okay
Jul. 2018
Pros:
Fantastic car. Comfortable and drove well. New too.Cons:
Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.10.0 Wonderful
Jun. 2018
Pros:
Car was virtually new and great for our vacation.Cons:
Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.5.2 Fair
Jul. 2016
Pros:
Great little car (Fiat Panda) to drive through narrow Tuscan city streets.Cons:
Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.12 locations in Rome
Locations in Rome
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7.2 Good
Oct. 2019
Pros:
Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.2.0 Poor
Oct. 2018
Pros:
They messed up the pickup and drop off and now we have no where to leave the car. Total failureCons:
They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!2.0 Poor
Jul. 2018
Pros:
We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.Cons:
All of the above.5.6 Fair
Jul. 2018
Cons:
Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.2.4 Poor
Jul. 2018
Cons:
I waited for an hour to get my car. I showed up at 8:40 and didn't leave with the car until 9:40. The office was so inefficient. It looked like they were doing everything manually. when you have online reservations, why aren't you managing this in advance? Then, when I got the car, it was a mess. It had scratches and dents all over it. Warning lights kept coming on for no wiper fluid and for low tire pressure. After waiting an hour already I was not about to wait longer to get a different one.10.0 Wonderful
Jun. 2018
Pros:
The car was a new Fiat 500, with great Tom-Tom GPS. The lady who helped check us in was multi-lingual and very nice. Helped with the addition of the mobile hot-spot and she made sure I was comfortable with everything before we left.Cons:
Just my own lack of knowledge on operating the GPS at first but I eventually figured it out. Very simple and straight forward.14 locations in Rome
Locations in Rome
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2.0 Poor
Sep. 2023
2.0 Poor
Nov. 2019
Pros:
Staff at pick up was great and friendlyCons:
Staff at drop off are terrible in Naples, had paperwork that I got on pickup indicating slight damage on bumper, but when I dropped of the car they said the paperwork meant nothing and the I was responsible for the damage.3.2 Poor
Oct. 2019
Cons:
Bait and switch.6.0 Okay
Sep. 2019
Cons:
Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.2.0 Poor
Sep. 2019
Pros:
Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upset3.6 Poor
Aug. 2019
Cons:
The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.4 locations in Rome
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10.0 Wonderful
May 2021
Pros:
Staff is always very friendly at this location. Car was excellent.6.0 Okay
Jul. 2019
Pros:
Drop off staff was very friendly (Milan)Cons:
When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff7.6 Good
Nov. 2018
Pros:
Car was great, clean, easy pick up/ drop off.Cons:
An extra 22% VAT charge was added, cost was well over what was quoted.4 locations in Rome
9 locations in Rome
Locations in Rome
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No reviews available
11 locations in Rome
Locations in Rome
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6.0 Okay
May 2024
6.4 Okay
Oct. 2016
Cons:
Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows. Renault Twingo not in range of Fiat Panda in my opinion.4 locations in Rome