Much better this time than our previous. We had Been thinking we wouldn’t fly with emirates again. I have a wheat allergy so request a gluten free meal. The meals provided in the past have been mostly inedible. So dry and hard and tasteless. I see what my husband gets given with a packed tray with treats and mine is uninviting and awful. I actually was hangry with little food and not able to eat and enjoy what was given to me 😡 This last flight was an improvement. The first meal was edible tho no treats, why can’t a chocolate be given like on the regular trays. I realise you are trying to make the gluten free a dairy free and probably vegetarian one at the same time to save you dollars tho it’s shocking to receive. The snack sandwich given was much better and edible, not hard and dry as previous trips. The final meal received, Breakfast had more variety and treats on it, thank you for that. At last.!!
Much better this time than our previous. We had Been thinking we wouldn’t fly with emirates again. I have a wheat allergy so request a gluten free meal. The meals provided in the past have been mostly inedible. So dry and hard and tasteless. I see what my husband gets given with a packed tray with treats and mine is uninviting and awful. I actually was hangry with little food and not able to eat and enjoy what was given to me 😡 This last flight was an improvement. The first meal was edible tho no treats, why can’t a chocolate be given like on the regular trays. I realise you are trying to make the gluten free a dairy free and probably vegetarian one at the same time to save you dollars tho it’s shocking to receive. The snack sandwich given was much better and edible, not hard and dry as previous trips. The final meal received, Breakfast had more variety and treats on it, thank you for that. At last.!!
Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.
Inexperienced e crew, no personal greeting for gold member, not the same emirates service that I know. I take this flight almost weekly
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
Excellent airlines. I highly recommend using Emirates. Its my number 1 airlines
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
The service was fantastic. Not much could be done better
Well emirates since after covid recovery their service became much poorer than before , old planes to some destinations, untrained staff , rude , inflexible, and poor food, this specific flight the plane felt like in the 90s , and staff behavior was rude due to usual incidents in these flights for some destinations, i understand this but they pit everyone at the same basket, a readiness to be rude anytime
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
Clean plane. Flight departed late and we had to find out all information by checking on the Departures board (no announcement)
You’re on your own with this airline. Our first flight was from Djerba to Malta, with a stop and plane change in Tunis. After collecting our bags in Tunis, we found the check in counter for the follow on flight. Approaching the counter, we were told it wouldn’t open for another 2 hours. We waited and finally checked our bags. Nobody told us the boarding gate was in an entirely different part of the airport. Luckily, some passing stranger told us we were in the wrong place and we had to sprint across the terminal to make our flight. On our flight from Malta to Tunis, the boards at the airport said a 12:30 departure time for our flight, with a 12:00 boarding time. Luckily, we hung around the boarding gate because they announced final boarding at 11:30 and closed the doors at 11:45!
We bought tickets for a flight on Saturday. When our plans changed, I tried to change the flight to Sunday. Repeated attempts to reach the airline by phone and email got no response. I had no choice but to buy another ticket for Sunday. Now I’m trying to get a refund for the unused ticket and, once again, absolutely no response whatsoever from the airline. I’ll have to dispute the charge with my credit card and see what happens.
While I had a business class ticket I wasn’t given priority to boar. Again my luggage had priority tags and these bags didn’t come out till the end!! The food at the lounge was only two type of sandwiches and warm juices and soft drinks I thought I’m paying for good services but the least u can say it’s mediocre at best. I’m considering not to use TAM AGAIN.
The service was terrible. We weren’t allowed to take water on the flight and the drinks were offered only at the end of the meal. When we used the button to call the flight attendants, they never showed up and when my daughter’s drink was spilled due to turbulences, she asked for something to clean her pants at least 4 times and eventually they gave her a tissue. The flight attendants were rude and overall the flight was terrible!
The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition
Old aircraft with a terrible business class setup and poor connection experience in Casablanca. Strongly suggest you pay a bit more and fly a different airline.
when we ask for water or any help nobody care.. they are too arrogant
I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.