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The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.
They went out of their way. It was very clean and friendly.
I was pleasantly surprised with the whole experience. Thank you
Not exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better on India leg than Miami to Zurich. All India staff was more professional and service oriented. Very polite and service with a smile.
Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.
Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
The crew was attentive but not intrusive, and was always kind in every interaction.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
I am Star Alliance Gold which meant nothing at security as my partner, who was on the same ticket, couldn’t come through with me which meant I had to wait for 20 minutes for him to join me. For a hub airport the lounge was small and uninspiring. We told staff of our security experience and they informed us it was like this for everyone. Isn’t this is an Austrian Airlines hub? Boarding was a nightmare as there was only one person at the gate and again, I had to go through without my partner. The boarding was supposed to be in groups but a bunch of travellers with lower groups were crowding the entry level. After I managed to get through I found myself on a bus waiting with 3 others for 15 minutes as the checkin had failed. Then only to find everyone else coming onto the same bus. My partner and friends actually beat me onboard. The crew were young and unable to control the crowd allowing people to stand in the rain instead of getting people to their seats promptly. During flight we were only offered a cup of water & a chocolate. Not impressed with Austrian Airlines or their Vienna hub airport and plan not to use them again if I can help it!
I been flying with Austrian for few years, they never failed me.
The restrictions regarding carry-on baggage is too strict. My wife was forced to check her carry-on bag. Never had this on other airlines.
Air Canada cancelled my prepaid/prebooked seat selection and changed my seats without any options.
It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco
Not much food available, not able to choose seats to be near each other, tv did not work
I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.
All but one of four were on time. One was delayed for an hour
Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.
The wifi I paid for did not work. The seats are tight.
The seats werr comfortable Would like a better snack that a tiny bag of pretzels
boarding needs to be streamlined load the back of the plane first
The Lufthansa part was wonderful. The short connection flight was not.
The flight and crew was above average. However, there was a two hour delay.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Always a pleasure to deal with United's helpful and knowledgeable staff
I got an email from Lufthansa saying that because the flight was full, I could check my cabin bag for free. When I tried to do that, I got charged $75 because it was 'overweight'. Other people who did not check their bags didn't get their bags (that were much larger than mine) weighed. Nor were they denied boarding. This is a scam, right? Expect to see this review EVERYWHERE!
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.