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We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

no issues at all... Kudos to the food. This time was really really good

The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.

Amazing KLM service and brilliant economy comfort seats. Well worth the extra.

The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom

one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains

Seats actually fit a human! Snack options were a bit lame but that’s ok

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

Generally good. The crew is excellent. The food could be better.

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me

I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.

No birding was given for next trip on same carrier, food was very moderate.

Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.

The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.

Wifi wasn't working on one of the UA flights after boarding.

Leg room was lacking. Legs crammed into seat in front.

T hey did a great job. Flight was on time .

the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.

Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.

The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.

The seat is too hard and my back and bottom are having servers pain

There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.

lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints

I had the exit seat with all the leg room I could ask for. Great!

There was a delay due to mechanical issues that took an hour for the person to show up to fix it. It made me is my connecting flight. The plane itself was very cold. Besides that the flight crew were all great.

The gate agent Sasir was rude and disrespect as we boarded

less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights

The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.

On our return trip we were able to get on an earlier flight. American airlines made it so easy to do & at no cost!

Don’t fly American. Do anything you can to avoid it

The seats were far too small. I was able to fit comfortably but the passenger sat to my right clearly was too big for the seat and spilled into my seat. I think it would be wise having a maximum size limit for passengers as it made the flight extremely uncomfortable for me due to being sat next to them. I can only imagine how uncomfortable and embarrassing this must’ve been for that passenger who tried their best to not be half in my chair but to no success. If you can advise what is the best course of action in this scenario as there was no space for the stewards to relocate them and it shouldn’t be my responsibility to have an awkward conversation to someone who clearly can’t fit in this seat. I look forward to your response. Regards Ryan

Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once

In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.

The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.

Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!

Flight delayed Got bags after 5 days Delivery of bags was done 500 meters as driver did not want to go into my street

No food as per my diet restrictions even after advance request and delayed baggage without any notifications

It was the most uncomfortable flight I have ever had , it was a nightmare ,the seats were narrow and I was very cramped, the food was awful, there was over weight person seating next to me or should I say seating on my lap.Most of her was overflowing onto my seat .For 6 hours I endured this gulag like conditions. I will never ever book any flight with British Airlines

Good flight. Was delayed, but that wasn’t a big deal. The crew were nice. Unfortunately the seats still recline, I had to ask the passenger in front of me to get her seat upright, as she made herself too comfortable and I was unable to move in my seat. EasyJet seats are fixed now to avoid such aggravation. About one third of the plane was empty, but when I checked in before departure, I was unable to change my seat without incurring expenses. That leaves a bitter taste in the mouth.

Crammed seats for a 9 hour flight. Entertainment selections very limited

The wheel chair assistance experience at Heathrow during flight connection (from flight 118 from BLR to Heathrow to the flight from Heathrow to BOS) involved a long wait at the ground floor assistance desk at Terminal A. We had a long layover (6 hours) so it did not affect the onward journey, but we would have appreciated being able to go to the Business class lounge without having to wait over an hour at the Terminal A assistance desk.

Excellent flight, the only negative thing was excessive air conditioning, so that it was too cold.