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Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do

5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.

lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints

Seats are so small now that if you are in a middle seat, you will likely have your neighbors arm, leg or shoulder in your space. Even in an Economy Plus seat, the width of the seat is only for average people. I’m small and shared my full fare seat with the large man next to me

The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.

No service due to turbulence. No entertainment on this type of aircraft. But nice old comfortable seats.

2 gate changes, several announced delays, not enough room and seats at the gate. Many had to stand while waiting. The actual flight was fine.

I was disappointed throughout the my whole experience. After being delayed for 3 hrs sitting in plane, not accommodated by staff

Don't fly with American Airlines. My flight out was canceled and the only way I could get close was to go to a different airport and pay a lot of money on train tickets and lose my rental car. On the way back it was delayed and then we sat on the plane for 2 hours at the gate before they made us deplane go to a new gate wait an hour and reboard. Both of the flights were due to mechanical issues with nothing offered to travelers.

The flight was delayed, so connections were missed. While in flight, they helpfully booked on another flight with another airline to the final destination. But failed to provide any information such as it entailed first flying to another country, waiting for several hours, then flying on to the final destination. Luggage is....somewhere. Maybe it will be located, someday.

The flight was 3 hours late taking off. The lounge experience in Heathrow was terrible. No charging plugs, no table busting, and very overcrowded.