Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
Food is really bad, not to the Emirates standards. Coming out of Houston airport is very confusing,
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Food was not eadable. Testless and not apealing. order for indian vegitarian, recived spice less. combination of main course and side iteams are far away from traditonal food, serve less iteams. , but eadoble. Thanks
Crew in Hyderabad could have been more helpful they were only focused on ripping customers.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
Everything was perfect except boarding . Have to wait @ gate for 45 minutes after announcing boarding ..
More facilities to transport to the gates......felt too much walking distance
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
They shld improve and provide a lunch or dinner in an international leg
They have misplaced my one checked bag which I have not received in Philadelphia and have lodged complaint with American Airlines, the staff of Indigo was rude with us, at the checking counter, I think she purposely withheld my one of the checked bag, because the American Airlines staff told me that bag was not received at Doha airport. Kindly help me with one of my checked bag to get it. My flight was from Mumbai to Doha and then Doha to Philadelphia.
I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.
No separate queue for business class/platinum passengers. I had to stay in the long queue to board. I requested breakfast before landing, but the crew didn't offer, except a coffee with milk. No tea with milk was available. Had asked for cookies, but didn't receive them. The crew in the business class was not good in terms of service..
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience.
It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.
Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
Etihad broke my suitcase Also over charged me for luggage
1.Aircraft Comfort: The aircraft type was quite small with non-reclining, cramped seats that significantly lacked comfort. 2.In-flight Entertainment: There was no provision of in-flight entertainment screens or Wi-Fi for the majority of the flight. 3.Boarding Process at New Abu Dhabi Airport: Despite the move to a new airport, which promised enhanced experiences, the use of buses instead of jet bridges did not meet expectations, causing inconvenience. 4.Gate Change Communication: A last-minute gate change was poorly communicated, resulting in a long and difficult walk.
Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though
Crew member took too long time to take back leftover food plates from passenger seats. Food was nice.Easy excellent checking.Guy at checking counter was really kind and helpful.Made our checking very quickly. Leftover food should be taken back ASAP. Because in economy class passanger have narrow space . In the long journey like this, passanger have difficulties to sit with the plates.overall experience was good.
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
Very good crew, very efficient. Unfortunately not all items listed in duty free catalog were available.
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
Very professional and well managed. On time, great staff and comfortable.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
Kayak company fake total I m not travel my payment reverse plzzz my credit card
I m not good serves poor serves I m m fake company kayak ok plzz my help my ticket cancel my tripe ok
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Easy boarding, roomy seats, plenty of good food, very helpful snd friendly staff. Very smooth flight! Only thing that could have been better was to have cranberry juice. Women like this as it helps avoid UTI’s and not as sweet as other juices.
The crew was friendly, the seats are too small. Air travel is barely tolerable anymore.
Not much food available, not able to choose seats to be near each other, tv did not work
Food was icecold or frozen including breakfast. Hopeless service. Rude crew.
Catering strike impacted food service. Snacks & water were available. Gate staff did advise "if you want food on the plane you will need to bring it aboard". Entertainment system not available on this flight. Boarding was early. Departure was early & arrival was early.
The flight was very uncomfortable and there was no snacks served for the 13 hours international flight. In addition, the flight was delayed 3 hours
Due to a strike taking place with the airline, it negatively impacted my flight in multiple ways. My flight was delayed over 2 hours and the food served was mediocre at best.
Delays upon delays. Food was gross. Separated me and my spouse is the seating I heard others complaining they weren't sat with their loved ones either.
Was in business class. After dinner service, I think the stewards figured everyone should be a sleep as the stewards dissappeared. Had to fend for ourselves for a while.