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another delayed flight. no one at the desk kept us updated. we found out by an email as the desk was not even staffed up to expected takes off

Once I was in my seat, it wasn't as comfortable. It was very tight (width wise).

Delayed arrival for aircraft taking us SEA to IAD. Ground crew took way too long downloading and uploading jet for our leg so 45 minutes late. But ...aircrew saved the day flying fast to get us home on time.

Every thing means , crew, service, timing, boarding is very good.

Friendly and on time Would have appreciated if they’d been able to help with seats etc on our other onward flights with British Airlines

I am an avid customer to Alaska Airlines and I was so disappointed with my flight experience on flight 639 with service from Phoenix to Seattle. This flight was supposed to take off at 7am. We sat on the airplane for an hour before we had to deplane due to a mechanical issue, which is fine. The agents working at the desk let us know that they would update us every 30 minutes with new information about our flight and that at the moment they were only helping customers who, due to the delay, would miss their connecting flights in Seattle, which was understandable. 1.5 hours went by before we got our first update of “unfortunately there is no update” finally, after 3 hours of waiting with hardly any update, I got in line with the rest of the passengers to figure out my next move due to the fact that I was supposed to be at a wedding that night and that I had spent a lot of money to make that morning flight. After sitting in line for over an hour to get help, I decided to call customer service to see if they could help me rebook a flight just in case, to which the agent said she could rebook me for a flight at 3:31pm that had 3 seats left on the flight. So I took it with the hopes that I would at least make the dinner portion of the wedding. I spoke to the gate agent and asked how I could retrieve my bags and he said they will be moved over to my new flight (2 gates down). Finally after being at the airport for 10 hours, it was time for me to hop on my new flight before I came to find out that I was on the standby list after being told that I had 1 of 3 seats that were left. I went and talked to the new agent to which he said, “yeah sorry there was a family who was after you on the waitlist so we gave them priority, so now there are 3 people ahead of you so you may actually not get on this flight.” All I could think about was how frustrated I was that I paid over $400 for a flight to get told that I may not make it home anytime soon. Finally, somehow a kind person gave up their seat for me to get on with compensation for him. When I mentioned that I had been at the airport since 5am (10+ hours) verbatim the gate agent said, “yeah that sucks, but it happens” absolutely no sympathy or support whatsoever. I then asked about my bag and if it was moved to this flight and the gate agent told me “they may not have had time to move it over so you might not get your bags today” so from my understanding from 11am when I changed my flight until 3:31pm my bag didn’t have time to move two gates? That seems ridiculous. Luckily I checked my app and it showed that it was moved. It was a long day of terrible customer service, no updates for new flights, long wait times, no compensation besides $12 for food that I didn’t even receive to my email until I landed in Seattle, having to wait 35 minutes for my bag at baggage claim upon my arrival in Washington, all to miss a wedding that I should have been a huge part of. So disappointing for someone who religiously flies with Alaska and has 4 or 5 more trips over the next few months with the airline and not a single dollar or mile returned for poor service.

My experience with Alaska Airlines flights is dominated by the fact that today’s economy class is barely humane. Everyone is so tightly packed together that one cannot move an inch for the entire flight…. and if it’s a bicoastal trip, that’s almost five hours of discomfort!! And if you’re above average in height and/or weight it’s absolute hell! Moreover, still all Economy classes are basically the same across airline carriers, it doesn’t matter who you fly with.

staff are repeatedly appreciative of your patronage. flights were on time. One ticket counter staffer in Vancouver was very helpful in all ways.

Nice friendly staff. Did not like being in the very last row on red eye.

Crew was friendly and professional. Offered multiple drink services. Handled this full flight with style and grace.

Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.

The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you

On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival

The pilots were good. Disappointing when planes don't have electrical ports

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

It wasn't really their fault it was the horrible winds and we just got unlucky.

The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.

It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth

I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.

Excellent flight from boarding to landing. Plane crew was informative, warm & attentive.

Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do

Captain and Crew were excellent. The Boeing 737-800 was showing its age. In flight entertainment system was sluggish and my Business Class seat on the outbound flight had some mechanical issues. Only real problem was the location of the Gate in Panama PTY. It was a 40 minute hike from Security to the Gate. There should have been some sort of warning about the distance.

This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!

Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.

No boarding announcements leading to the usual confusion and people trying to board before their group number.

Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .

Horrible experience from start to end. Copa costumer service is non existent. They treat you bad. Everybody tells you different information. We didn’t received our luggage in the 1 day stop we did even we they said if was not going to be a problem. They didn’t respect the seats that we had and spread our family leaving in between of two big people who didn’t leave any space for me and crush me from side to side. I’ll never recommend Copa to anybody.

No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa

Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa

More information is needed on travel Requirements in the check in website

As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.

Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever

The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight

Some entertainment and food/snack service would have been nice

An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations

All the pessengers should be wait in a line útil the creo and piloto are arrived.

Atraso de dos horas y media con vuelos sobre vendidos

Great airplane The confort was within the high standards. My only little problem was That all the movies ( only 3) was on Spanish, even though I was selecting the audio on English it didn't happen. After that I highly recommend aeromexico

1 hour waiting for suitcases to come out traveling in business class and food in business class is a sandwich? Avoid Aeromexico .

Aeromexico es siempre una buena opción, relación precio calidad adecuada!

Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.