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Service was good for such a short flight. Small plane but smooth flight.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth

I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!

I appreciated being upgraded. I was very disappointed with my 13 hr layover in Seattle to geg, while my friends who flew Alaska made it home as scheduled. I had to reserve a hotel on my dime.

I had to run from one side of the Airport to the other side of the airport. Almost missed my flight.

Why, on an 11+ hour flight, is the food being served at a speed resembling a 90-minute flight? Flight crew practically threw our food at us, then cleaned it up before everyone was done. All, presumably, so that they could retreat away for the next 7 hours to be completely unavailable. No additional beverages were served for hours. Delta is supposed to be the premium American carrier, but on this flight, it made me wish I was flying someone else. Also, the “upgrade” to comfort+ is a joke. It was worse than Japan Airline’s lowest level economy class. Literally no comparison between these two airlines. I wouldn’t fly Delta from Tokyo again unless I absolutely had to. Very disappointing amenities and service!

Dovevo prendere il volo da Atlanta a Buenos Aires alle 22 invece è stato sospeso senza nessun preavviso e rimandato al giorno dopo alle 9 del mattino, i parenti che mi attendevano all'aeroporto sono dovuti andare in albergo e non ho avuto nessun risarcimento danni. Ho mangiato al bar dell'aeroporto un piatto di d'insalata con 4 anelli di calamari col voucher di 30 dollari perché la cucina dell'albergo era chiusa ed ho dovuto pagarmi la bibita, 8 dollari per una birra, e anche la colazione del giorno dopo non compresa, deplorabile.

I have to say that Delta has improved their service radically since I flew with them last. I purposely have avoided flying with them for years owing to absolutely terrible service. This is no longer the case, I am glad to say.

I understand why there was a 40 minute delay, but we should have been offered snacks during that time. We weren’t offered it until later.

The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.

It was nice to be on a legacy airline, people try at least.

Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.

The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.

I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.

SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.

Flight was delayed for 4 hours and they misplaced my luggage too. Appalling.

Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.

Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.

Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)

Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.

They went out of their way. It was very clean and friendly.

I was pleasantly surprised with the whole experience. Thank you

Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards

Not exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better on India leg than Miami to Zurich. All India staff was more professional and service oriented. Very polite and service with a smile.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.

The ticket price was reasonable, food was okay, not the best. I would use the service again.

Actually the flight was on time. New plane, food was okay but not great.

Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.

Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.

Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.

Crew was pleasant. Aircraft was very dated and uncomfortable for our nearly 4 hour flight. We were in row 17 and they ran out of purchasable food by the time they got to us.

We were lucky enough to arrive at the right time. The staff at YYZ did our complete check in and luggage tags for us. Even made sure we knew where we were to head next and how to get there. It truly was one of the best and easiest check inside. Thanks team.

Compagnie efficace et bons prix. Les sièges en classe club pourraient être plus confortables.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

Generally good. The crew is excellent. The food could be better.

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.

Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.

Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight

Business class in the second leg - CDG-EVN was a disaster.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.